Garry Brown Email and Phone Number

• Led team of 10 direct reports and overall team of 50 across 5 business units, namely Justice and Immigration, Defence, Citizen Services, Facilities Management, & Hong Kong in preparation for upcoming tenders. • Developed strategies for each business unit, with strategic plan updated annually, providing 180degree view of the market to position Serco for competitive landscapes, which involved: • Ensuring all new bids were aligned with strategy, examining any opportunity which lay outside the agreed set strategy, to determine if it was a valid investment of resources• Led the governance of bidding opportunities to ensure Serco was in the best position to win and that the ROI metrics were deliverable within an acceptable risk tolerance• Achieved success in the retention of critical Rebids in Health, Defence and Justice sectors• Led the 2022 integration of an acquired Facilities Management business, managing the integration of differing business procedures and governance approaches• Oversaw account management strategy for larger clients and contracts, to develop a close working partnership relationship, examining areas for service improvement• Managed 2-5 year forward projected pipeline for opportunities, including assessing need to build or acquire additional expertise and resources, to enable a successful bid for upcoming tenders• Utilised Miller Heiman blue sheet planning for targeted market opportunities, increasing win rates and building longer-term relationships across Serco’s client base • Maintained a contract retention rate of 80% utilising a targeted Strategic Account Management approach• Managed government relationships across Federal and State governments, utilising 3rd party intermediaries or connected in-house resources• Managed the business through a challenging economic period, with changes to government policy at both the State and Federal levels, resulting in a number of contracts being taken in-house, under direct Government delivery

• Led team of 3 direct reports (Country Director Hong Kong, Country Director Singapore & Malaysia. Country Director Indonesia, and a dotted line Business Development Director Hong Kong) and over 1000 staff, P&L responsibility for Serco’s Hong Kong business unit, managing opportunities across the SE Asian market, this involved:• Selecting, mentoring and developing commercial and leadership skillsets • Building a high-performance team environment across the region• Establishing a culture of trust, collaboration and innovation• Expanded operations in Hong Kong Health and Transport sectors, via strategic account management, as well as leading client agency engagement for an off-market Malaysian Transport training opportunity. The outbreak of COVID-19 led to cancellation of international and domestic air travel for approx. 18 months, thereby delaying the opportunity• Managed Asia market opportunities remotely following onset of COVID, with major focus on maintaining and expanding Hong Kong market growth • Achieved growth in the Hong Kong business’s topline by >40% and margin by >50% during this period, this involved:• Expanding relationships with, and obtaining the support of, existing long-term clients• Analysing the key requirements of contract tender processes and leveraging previous relationship strengths • Establishing ongoing proactive meetings, presenting opportunities to existing clients to assist them in meeting their strategic goals• Focusing on securing an additional contract on Hong Kong Cross Harbour tunnel, through high-quality performance delivery on existing tunnel management contracts

• Led team of 3 direct reports exploring initiatives for potential market entry into Southeast Asian countries, initially Singapore, Indonesia and Malaysia, this involved:• Preparing business plans in anticipation of potential move to MD Asia role, following planned restructure of operations• Leading initial market entry investigations for the above targeted ASEAN countries• Establishing a registered business in Singapore to pursue tendering opportunities in Health FM• Provided Business Development and Bidding expertise into Serco’s Hong Kong business, which repositioned the business for upcoming opportunities • Investigated acquisition and joint-venture opportunities in the Health, Property and Facilities Management sectors• Identifying, developing and nurturing strong commercial opportunities across the health, facilities management, transport and citizen services in the Asia region.• Building relationships with key stakeholders and positioning the company in existing and emerging markets using Serco’s 25 years of experience in the Hong Kong service industry.• Drawing on Serco’s global experience in delivering a wide range of public services, from the management of contact centres to the operational management of hospitals and social infrastructure.

• Led the bidding function across all of Serco Asia Pacific's business streams, including defence, justice, immigration, health, citizen services and facilities management.• Built strong relationships with targeted consortium partners for upcoming PPP and complex multi-dimensional service contracts, in conjunction with sector BD directors.• Established strategic win themes, differentiators and conversion plans for large value opportunities and provided guidance, mentoring and development for bid team members.• Led a team of 6 direct reports and a total team of 25 managing bidding for all contract bids across Australia and Hong Kong, this involved:• Focusing on highly strategic and high value rebids, critical to Serco’s future• Driving sharpness of commercial proposition• Ensured all bidding activities meet the financial, quality and governance standards required• Led contract negotiations with government representatives and appointed consultants• Prioritised resources for identified opportunities, whilst managing competing stakeholder interests• Completed a Management Course at the prestigious Oxford Saïd Business School, University of Oxford

• Led the Northern Pathways consortium featuring Serco, John Laing, John Holland andMacquarie Capital in the successful pursuit of the A$4.2 billion New Grafton Correctional Centre(NGCC) PPP in NSW. Now named the Clarence Correctional Centre.• Facilitated and managed all client interactions, including the interactive tendering process, formal presentations, Q&A processes and contract negotiations.• Managed Steering Committee Board and Project Leadership Team meetings, with representatives from all sponsors and relevant parties. • Developed positive relationships with Infrastructure NSW, Corrective Services NSW and NSW Treasury representatives.• Chaired steering group, comprising members of all 4 partners, ensuring arm’s length management as Serco's consortium leader, to create engagement and trust within 3 external partners• Drove commitment of all meetings with clients, to listen to the project’s key requirements and understand their core needs, in order to develop a bespoke solution meeting all key criteria• Led the successful pursuit of a $4.2b Public Private Partnership project to design, build, finance, operate and maintain a 1700 bed prison in Northern NSW (Clarence Correctional Centre). This represented Serco’s largest single contract win globally, which involved:• Designing a high-tech facility, with rehabilitation as its #1 priority• Delivering a multi-faceted project, involving consortium selection and formation, over an extended 18-month, multi-phase procurement process• Overseeing the structuring and securing of debt-financing in a challenging environment• Negotiation of key contract terms between the Consortium and the State• Presented at the Victorian Prison Design Conference (2017), on the design considerations to be included, to maximise Rehabilitation outcomes for inmates

Seconded to the Serco Foundation, working in India with the Bill & Melinda Gates Foundation and collaboration partners on improving the cold chain logistics for vaccine delivery across India, to reduce infant mortality, which involved:• Initial training and induction in Seattle, followed by a 5-month period working in India, developing mission-critical action plans, to enable children to receive viable vaccinations in the critical first year of life. • Delivering the opportunity to save up to 800,000 children’s lives each year enabling them to receive effective vaccinations from life threatening diseases• Developing an Action Plan for implementation in conjunction with World Health Organisation and Indian Department of Health, outlining methodology for maintaining the vaccines within a tight temperature window

• Led a team responsible for the shaping, tendering and successful negotiation of five major tenders, with a combined value in excess of A$500m pa. These contracts ranged in term from 5-year service contracts to 25-year PPP deals across Australia and New Zealand.• Led the early shaping efforts for the Fiona Stanley Hospital contract in WA, which was subsequently converted at a contract value exceeding A$100m pa over potentially 20 years.• Developed a multi-faceted bidding team capable of converting major contract opportunities.• Managed relationship building with key customers at senior levels consistent with the sector strategy and in alignment with Serco Australia's strategy.• Liaised with marketing and sales staff, industry associations, government bodies and others to ensure new business opportunities are identified and followed through.• Ensured all business development activities comply with relevant Serco business development Policies, Governance, Acts, legal demands and ethical standards.

• Contracted full-time to Serco Australia (2007-2009) on various business development, contract transition and operational reviews. Being a key member of a team which secured 10 of 11 major contract bids • Identified, evaluated and shaped new business opportunities • Managed relationships and negotiations with prospective customers• Performed contract transitions for winning tender submissions• Conducted operational reviews of existing service contracts.Other assignments completed in 2006 included:• Condition assessment reporting on Urban transport assets• Interpretation and Process Mapping on delivery of Support Services• Dilapidation Audits for Commercial, Industrial & Retail properties• Maintenance Management Planning for Government department building portfolio• Development of Capital and R&M life-cycle forecasts for property assets• Services Auditing of Electrical, Mechanical, Fire, Hydraulic & Security Systems within CBD high-rise properties• Preparation of Proposals & Tender submissions for Facilities Management Contractor• Preparation of Contract Specifications and Management of Tender evaluation process for property owners

• Partnered with leadership of the jointly owned Cordukes Construction division and Thomas & Coffey’s Engineering Services team to broaden the offering to selected large client locations, including Tomago Aluminium, Blue Scope Steel and a Western Sydney paint manufacturer• Developed Facilities Services business, providing services to identified target markets (initially Industrial Plants, Mining Sector & Aged Care)• Managed the marketing of Facilities Services focused on the above target markets, within existing operational locations• Presented on Transforming Existing FM Contracts to FMA Australia’s Ideaction 2004 Spheres of Influence Conference - Brisbane, 2004

• Managed Resolve FM’s business operations including all dealings with a major $15m pa client and overall P&L Responsibility for contracts on over 25 Commercial, Industrial and Retail properties• Identified and managed performance improvement initiatives, resulting in improved service delivery and overall profitability• Provided AMPCI with details of annual achievements, in terms of innovations, savings and forward plans• Aligned Resolve FM’s service delivery to meet client’s changing property performance requirements