We needed to reposition their quality management SaaS product in light of upcoming compliance changes. We also wanted to build a platform to broaden further the services that were offered and increase the reach of the product by embedding it into the day-to-day workflow of the customers.We started by carrying out user research through 'in-app' surveys and customer interviews and improving the analytics coverage across the platform. From the results of this work, we put together a more… Show more We needed to reposition their quality management SaaS product in light of upcoming compliance changes. We also wanted to build a platform to broaden further the services that were offered and increase the reach of the product by embedding it into the day-to-day workflow of the customers.We started by carrying out user research through 'in-app' surveys and customer interviews and improving the analytics coverage across the platform. From the results of this work, we put together a more outcome-driven roadmap which we could use to focus the discovery work of the small product team.We launched a major update to the platform which got fantastic feedback from our customers who valued the time-saving elements we introduced which reduced their admin time and offered more guidance to the steps that needed to be carried out for each installation that they carried out. Show less

I joined the company at a time of growth in their technical division as they expanded their product offering including a mobile app and the development of a management platform for their business.I am responsible for the delivery of multiple business priority projects including:- Consolidation and redesign of the company’s websites.- Migration from one CRM system to another with extremely tight deadlines.- Delivery of a new payment provider across the web estate.-… Show more I joined the company at a time of growth in their technical division as they expanded their product offering including a mobile app and the development of a management platform for their business.I am responsible for the delivery of multiple business priority projects including:- Consolidation and redesign of the company’s websites.- Migration from one CRM system to another with extremely tight deadlines.- Delivery of a new payment provider across the web estate.- Delivery of an MVP for a SaaS back-office tool to enable the business to scale.- Implementing consistent delivery workflows across multiple product streams and integration withcomplementary third-party tools for bug tracking and product roadmaps. Show less

Working in an agile environment I was hired to help lead a team of product owners and UX designers, along with another product manager, to build and deliver product roadmaps for their pension administration software products. Unfortunately, the role was made redundant due to a management restructure to support their growth plans.- Improved the data on how the products were being used by adding Google Analytics and building dashboards to highlight key KPIs and usage information… Show more Working in an agile environment I was hired to help lead a team of product owners and UX designers, along with another product manager, to build and deliver product roadmaps for their pension administration software products. Unfortunately, the role was made redundant due to a management restructure to support their growth plans.- Improved the data on how the products were being used by adding Google Analytics and building dashboards to highlight key KPIs and usage information insights.- Improved processes around business outcome planning with the development team.- Line managed the UX function with a view to building the UX team long term.- Worked with the UX designer to create a UX roadmap to improve and embed a UX culture in the scrum teams. Show less

As a Senior Product Owner I am responsible for making sure the features we are developing for the product fit with the B2B SaaS product and meets the customer expectations. I introduced analytics to get quantative data on our users and some initial dashboards to present information to generate further qualitative investigation.I worked with the Product team to shape the roadmap and used tools such as Aha! to visualise that roadmap to help communicate it to the wider business to… Show more As a Senior Product Owner I am responsible for making sure the features we are developing for the product fit with the B2B SaaS product and meets the customer expectations. I introduced analytics to get quantative data on our users and some initial dashboards to present information to generate further qualitative investigation.I worked with the Product team to shape the roadmap and used tools such as Aha! to visualise that roadmap to help communicate it to the wider business to enable the ongoing transition from a sales driven feature plan to an outcome based product roadmap. Show less

At Grooup we were involved in a wide variety of internal and client e-commerce projects. We used with the Shopify platform to rapidly deliver fully functional online retail stores. I oversaw the scope definition and delivery of these sites as well as taking an active role in the build, roll out and ongoing reporting for operations as well as financial reviews.Grooup also worked with large UK retailers to deliver faster loading, more scaleable websites that also gave the business… Show more At Grooup we were involved in a wide variety of internal and client e-commerce projects. We used with the Shopify platform to rapidly deliver fully functional online retail stores. I oversaw the scope definition and delivery of these sites as well as taking an active role in the build, roll out and ongoing reporting for operations as well as financial reviews.Grooup also worked with large UK retailers to deliver faster loading, more scaleable websites that also gave the business better quality data to assist in making their future commercial decisions. Grooup worked with offshore development teams on behalf of these retailers to improve the agile delivery process to make prioritisation and release planning more visible to the rest of the business. Show less

Moving from heading up a large, technical department to working as part of the UX team was driven by my interest in how what we do affects the customer. The experience I have along with the knowledge of the e-commerce platform added essential skills to the team as the demands on the UX team grew with the company's expansion.The role also involved a certain amount of education in the form of presentations and workshops covering the UX process with the rest of the business. Delivering… Show more Moving from heading up a large, technical department to working as part of the UX team was driven by my interest in how what we do affects the customer. The experience I have along with the knowledge of the e-commerce platform added essential skills to the team as the demands on the UX team grew with the company's expansion.The role also involved a certain amount of education in the form of presentations and workshops covering the UX process with the rest of the business. Delivering talks and seminars is an area I am keen to do more of and work through to doing these at universities and meetups. UX isn't just the responsibility of one team. It's a cultural shift for the whole business, so helping to start that cultural shift in a company of around 3000 people was indeed a challenge and something that is likely to take a lot longer to embed fully. Show less

As the Head Of UX Development for The Hut Group, I was responsible for the development and improvements to well over 160 websites which include sites like Myprotein.com, TheHut.com, Zavvi.com, Lookfantastic.com and the UK Nintendo Store.My involvement over the years has been vital in supporting the growth of the business with the development of our international platform allowing rapid creation of sites to support specific languages while still retaining the overall brand of the site… Show more As the Head Of UX Development for The Hut Group, I was responsible for the development and improvements to well over 160 websites which include sites like Myprotein.com, TheHut.com, Zavvi.com, Lookfantastic.com and the UK Nintendo Store.My involvement over the years has been vital in supporting the growth of the business with the development of our international platform allowing rapid creation of sites to support specific languages while still retaining the overall brand of the site. Also, the development of our mobile platform to serve what is now the bulk of the traffic to the sites. As the team grew to around 35, my role shifted from a hands-on position to a technical manager and product owner for the front end of the websites, even though there was no official product structure at the time. I would work with all teams across the business to gather requirements, generate high-level user stories and prioritise the work with the business and development teams.I was responsible for building and structuring the team by recruiting the right people and providing a mentor role, putting my years of experience to good use. The challenges of supporting a large number of sites coupled with a rapidly growing business have been hard but having the good team around you to rely on makes the problems a little easier to overcome. I want to think that the success of the company goes some way to show my progress in this role.Developing new talent is essential, and this role also allowed me to be involved with the Web Development degree course at Edge Hill University, and it's been great to see graduates from that course joining The Hut Group and doing well. Being able to share my experience with people about to embark on their careers and to help mould the course to provide better grads has been rewarding as is something I am looking forward to doing more of in the future. Show less

Anything from simple HTML sites to full database driven ecommerce sites and anything inbetween. I also do some photography and digital image work.I can also reach high shelves :)

During this time I ran several evening class courses. The subjects of these courses were Introduction to Building Websites, Introduction to Adobe Photoshop and an Introduction to Photography. Each course ran over 8 to 10 weeks, 1 evening a week.I created the courses and produced all the material for the course including illustrated course notes, practical tasks and review questions. I had good feedback on all three courses and enjoyed helping people learn.

A web developer for a company serving the big pharmaceutical companies. I worked on web sites, web apps and various other multi media products.

Designed and built eLearning tools for the Maintenance Management Industry as well as the Manufacturing Industry

Worked primarily as a developer on the handbag.com project which involved ASP (old school) and front end web development.