Garry Griffin Email & Phone Number

Reading, GB

Responsible for Service Management on customer facing applications, products and platforms, including:Responsible for architecting and designing a robust, flexible, scalable and consistent Service Management Framework and an effective platform support strategy that brings operational efficiencies, while contributing to business goals and exceptional.

Windsor

Management of the outsourced application maintenance/development agreement with managed service providers, Capgemini and Cognizant, accountable for the service delivery and operations being delivered and structured by the ITIL framework. Leading service design initiatives and acceptance of change. Providing lead management for Service Operations as well as.

Windsor

Accountable for the planning, implementation, control, review and audit of IS service provision, to meet business requirements and satisfy business commitments by: Ensuring the service portfolio and associated service catalogues are created, maintained and accurateActively working with the business to understand services needs and improvementsManaging.

Staines

Single point of contact for delivery of all project and programme services. Matrix manages a wide range of technical and non-technical resources from various teams that deliver to the project’s needs. With a particular regard to the support activities for the environments leading the Support Incident Managers and their activities and processes

Manage the ICT Operational and Service Management activities for The Collinson Group Network services to ensure an effective and efficient delivery of IT services for users and customers of The Collinson Group IT systems.

Responsible for the day to day operations of global business IT systems and services including, project management' service management processes, system capacity and availability Service Desk and compliance with legal and financial requirements such as FSA and PCI DSS.Activities include;Project manage system upgrades, major network implementations and.

Accountable for the management and operation of the ICT Infrastructure, including hardware, software and voice and data communications, and the resources required to plan for, develop, deliver and support ICT related services and products in order to meet the required needs of the fire brigade. Activities include;Project manage system upgrades, network.

Responsible for the daily management of telecommunications section, including all aspects of voice and data communications, and staff responsible for support and maintenanceActivities included;Supervision of telecommunications technicians and set workloads.Managed and partook in out of hours support rota.Managed and liaised with third party.

Responsible for a small elite team trained to identify and observe enemy targets and provide information for indirect fire such as artillery, aircraft and naval gunfire.Activities included;Managed small specialist team.Managed use and training in technical equipment such as thermal imagery, infra red imagery, radar, laser range finders and various forms of.