Identify automation opportunities across operations verticalReimagine customer journey by analysing problem areas and provide recommendations across LOB's and channels to increase NPSTime and Motion study to enhance productivity

Business Planning and Operations Strategy:Worked with CXO's for developing new programs to support the long term growth.Spearhead 0-1 initiatives with the business leaders and drive initiatives across revenue generation.Managed end to end execution and delivery of programs/projects involving cross functional teams.Manage the expansion of existing revenue streams by establishing reporting and governance cadence.Creation of SOP’s which acts as a playbook for 200+HC of sales team for deal closuresEnd to End Process design and lead funnel management to impact operational effectivenessSocial Commerce Channel:Creating new avenues of sales acting as high performance output with min cost of lead.Lead the external stakeholder management, new and existing partnerships, breaking into prospective revenue networks and conducting rigorous market research.

Develop detailed project plan with tasks, resources, budgeting for BPM of a major CPG customerPlanning, resource management, issue management, updation of raid log and mitigating risksIdentify key requirements needed from cross-functional teams and MIS reporting for SLA's/KPIDevelop Ops 360- Global Ops Health Tools program with focus on adherence to standards

Built client relationships to understand their business model and analyze growth opportunitiesCreated highly interactive training sessions at the field staff level, resulting in 30% increase in salesManaged working capital business of 5 branches with a portfolio of Rs 50 Cr. Of MSME customersDesigned SOP's and credit check procedures at source to eliminate ineligible customers

Preparing new and potential customer profiles to understand the business opportunities with them. It covers general overview, financials, India footprint, key executives, key developments, current business with customer, future plans and competitive shareCompetitive Intelligence: Perform strategic market research and in-depth analysis in creating industry profiles of peers to support corporate strategy development and decision making

Survey work of Cremation Ghats in the Namami Ganges programme of the Govt. of IndiaProject Management consultant of State and National Hydropower projects.Business Development- Preparation of Technical & Financial Proposals, RFP for outsourcing of work.Vetting of design and drawings of civil components of various infrastructure and hydropower projectsInspect project sites to monitor progress and ensure conformance to design specifications and safety.Financial Aspects of the project- Monthly invoicing and payment realisationManagement of staff deployed at site.