Case Manager
CurrentCustomer Communication: Calling customers and keeping them informed about various aspects, including costs,repair ETA, hire cars, and updates from dealerships● Liaison Between Stakeholders: Coordinating and communicating with suppliers, manufacturers, retailers,warranty departments, and hire companies to gather information and address customer concerns● Case Resolution: Actively working to solve issues and aiming to close as many cases as possible to ensurecustomer satisfaction● Parts Monitoring: Keeping track of parts availability and liaising with relevant parties to determine the ETA andcommunicate any delays
Nov 2023 - Present
