Gary B. Email & Phone Number

United States

Winter Park, Florida, United States

Winter Park, Florida

Orlando, Florida Area

▪ Provide clients with on-site and remote technical support for networks, servers, desktops, and mobile devices.▪ Serve as a primary technician for 300+ clients.▪ Initiate troubleshooting functions.▪ Maintain communications with customers to identify specific needs.▪ Coordinate installations of new equipment.▪ Execute modifications of client infrastructure.▪ Implement strategies to enhance operational efficiencies of client systems.▪ Ensure proper and preventive maintenance of equipment.▪ Manage and monitor ticket queues for client issues.▪ Plan and lead projects involving software deployments, office relocations, and company expansions.▪ Coach and mentor Level 1 Technicians.▪ Address matters relating to LAN and WAN connectivity, switches, firewalls, and wireless access points.▪ Resolve issues involving various office peripherals, including scanners, copiers, and network printers.▪ Utilize a ticketing system to document all requests and interactions

Orlando, Florida Area

•Manage a team of 6 employees responsible for PC distribution in the US for Siemens.•Lead the implementation and adherence to incident, problem, and change management processes.•Identify process improvement opportunities to increase platform stability and realize operational efficiencies.•Installs, configures and upgrades hardware, operating systems software and application software.•Interacted extensively with developers, quality assurance engineers, and project teams regarding scheduling, requirements, design, implementation, testing, and support.•Communicated with End users during the repair process; conducted basic troubleshooting and support of VOIP phone systems; communicates and conducts self as an Professional with all End Users.•Successfully Led team of integrating two companies totaling 3,000 clients, into Siemens Environment.•Served as Lead Tech of six employees responsible for PC distribution.•Installed, configured, and upgraded hardware, operating systems software, and application software.•Facilitated troubleshooting efforts to identify and diagnose key issues.•Identified and resolved issues related to email, printers, wired/wireless networks, and video conferencing.•Supported user account creations, modifications, and terminations across multiple applications, including Active Directory and Microsoft Exchange.

Mount Dora, Fl

• Assisted individuals with daily living skills and the development of independent community skills.• Accurately completes all in-house documentation; maintains current case notes, and monthly reports of individual's progress and how it relates to their overall goals.• Responsible for ongoing clarification of staff duties and responsibilities, monitoring each staff's performance, staff evaluation, providing necessary guidance and direction to staff.• Assisted in the development of a weekly schedule for each consumer to maximize their time spent in the community in an effort to achieve a support network between the consumer and community.

Orlando, Florida Area

▪ Identified and documented user data and settings.▪ Ensured that outdated desktop/laptop system were properly backed up.▪ Ran Windows 7 Easy Transfer Migration tools to preserve user settings.▪ Migrated user data, printers, network drives, and email archives.▪ Verified proper functionality of all applications.

Eustis, Fl

• Provided computer help desk support and technical training on hardware/software to end users.• Provided Technical Assistance/Trouble Shooting and End User Support to a diverse staff of 350+.• Coordinated with end-users to resolve performance issues; Identified and resolved hardware and software issues; Performed regular system performance checks and identified any potential issues.• Coordinated with network administrators to identify system maintenance needs.• Gathered client information and saved data, image and restored settings to new or existing computer.

Associate Of Science (A.S.), Network Systems Administration

High School Diploma, Computer And Information Sciences And Support Services