• Managed and optimized IT Deployment verticals, including Warehouse & Inventory Operations, IT Infrastructure, and Datacenter Operations, to enhance efficiency and service quality.• Implemented improvements across service verticals using analytics and actionable reports, leading to enhanced service delivery.• Facilitated Jira training and best practices among team members, improving project tracking and client satisfaction.• Played a pivotal role in bridging communication and collaboration gaps between service verticals, leading to more cohesive project execution.• Managed international team recruitment to expand global service capabilities.• Led team growth from 10 to 30 members, boosting operational capacity.

• Led cross-functional projects to enhance data architectures and client delivery frameworks.• Collaborated with technical and non-technical teams to define project scopes and milestones.• Adapted to a broader project management role due to the dynamic startup environment.