* Designed and implemented a new Managed Services product line of over 50 technicians of multiple skill sets and established many successful relationships with multiple clients. The implementation involved team structures, SOPs, RACI Matrices, standardized incident priority rules, standards of quality, and cost-effective design.* Responsible for implementing Managed Services product line. * Define and document security standards for maintaining client propriatary information and network security, including HIPAA requirements.* Create web based internal reports for resource utilization and efficiency. * Define new client startup best practice standards and checklists. * Implement proactive practices and standards. * Train senior internal personal in Technical Account Manager procedures and best practices.* Worked with multiple clients to build and enhance their business intelligence and analytics capabilities.* Worked with multiple clients to provide QA and business analyst services.* Worked with multiple clients to combine data from multiple sources into a single comprehensive data warehouse.

* Assisted in converting legacy data and reports to AWS SQL Server using SSIS and Microstrategy. * Integrated monthly claims and employee data from multiple insurance companies into a singular actuarial and PEO analytical data warehouse. * Implemented Managed Services team operations and oversight. * Performed recurring business reviews of actuarial and PEO analytics for reporting and consulting improvements. * Assisted in converting the platform to Azure using Azure SQL and Data Factory.

* Implement Managed Services team operations and oversight. * Perform recurring business requirements review and system requirements.

* Implement Managed Services team operations and oversight. * Implement PHI and HIPAA standards for new medical product line.* Perform recurring business requirements review and system requirements.

* Implement Managed Services team operations and oversight. * Perform recurring business requirements review and system requirements.

* Responsible for assisting DFW Airport to implement new Business Intelligence reporting data models and ensuring accurate data. * Define and employ best practice standards. * Provide leadership and training opportunities for DFW employees. * Improve existing processes.

* Responsible for assisting Williams replace their Business Intelligence reporting environment by providing evaluation services and guidance in determining a new reporting platform and strategy. * Evaluated existing Business Objects Universes and reports * Defined estimated scope of work and project timelines for replacing metadata and reports. * Assisted in platform replacement evaluation

* Responsible for the data quality, unit testing practices, and artifact documentation for a new enterprise customer centered data warehouse. * Managed a team of data validators and business analysts in proving the quality of the data. * Defined report validation processes with departmental report writers and auditors, and ensured the successful justification of the data and reporting accuracy prior to full system acceptance. * Designed regression testing processes used to ensure the continued data accuracy of the reporting data marts.

Project for AT&T to capture and aggregate IVR and Call Center switch data to populate metrics in multiple business unit reporting marts. * Create the processes necessary to capture and aggregate IVR and Call Center switch metrics, populating the metrics in multiple business unit reporting marts * Managed all Software Development Lifecycle (SDLC) artifacts for all platforms. * Seamlessly integrate new data metrics with existing data marts and existing processes. XR Save Phase 3 to provide Save related customer orders/calls visibility to Save team and help them analyze various reports on rep performance, customer retention, disconnects and orders. * Designed and delivered the process to combine sales metrics from dissimilar platforms and application management * Managed all Software Development Lifecycle (SDLC) artifacts for all platforms. * Synchronized Teradata managed data with Oracle managed data to create a unified reporting result set. * Created independent ETL processes on each platform to run under different operations management, yet work together to keep data in sync.CCPM has 20,000 call center sales reps across the enterprise. Historically, different organizations self reported their performance and KPI's were often calculated differently with incomplete data sets. CCPM integrates all of AT&T's call center sales performance into a single environment. Metrics are now consistently reported from 16 source systems. * Established and enforced data transformation logic and design standards. * Designed and delivered a hierarchical slowly changing dimension. * Fast turn around to meet aggressive timeline.

* Designed the process to capture data changes from multiple applications and multiple platforms, and store the data in a common Netezza database. * Designed the process to handle historical, monthly, and daily loads based on data availability from each platform. * Managed the ETL Team, providing data analysis, documentation, and direction to the team of ETL developers. * Provided QA oversight to ensure quality data results to be used by SAS

* Designed, implemented, and maintained a data warehouse to provide informatics on financial and operational metrics of mortgage servicing. * Created a secured web based application for external investor reporting of mortgage portfolio analytics. * Designed and implemented real-time and batch ETL for corporate data integration of enterprise data across disparate in-house applications and platforms * Designed and implemented real-time and batch EDI for business to business data processes. * Created real-time data interfaces using Change Data Capture, Web Service, and MSMQ interfaces. * Designed the environments for development, quality control testing, auditing, and production, including internal and external user access points. * Managed a team of ETL, BI, DBA, and .NET skill sets using the tools Informatica, Cognos, Visual Studio, IIS, Oracle, SQL Server, DB2, Windows, AS400, and Sun Solaris. * Trained QA and BA personnel on analytics validations to ensure data quality* Established and enforced data transformation logic and design standards. * Maintained various third party relationships.

* Senior Architect responsible for the successful design and implementation of PowerInsight, the enterprise medical data warehouse sold and distributed to various clinical, hospital, and government organizations around the world. * Successfully designed scalable, deployable data warehouse solutions utilizing the tools Informatica, Business Objects, WebSphere, JAVA, SQL Server, Oracle, Windows, and AIX. * Supervised the design of the various in-house environments used with the automated software factory tools and established Level 5 Quality Control practices for developing, testing, and certifying the data warehouse solutions. * Directed the administration of multiple Informatica environments. * Coordinated the design of data mart models covering financial, clinical, operational, and regulatory solution sets. * Managed and troubleshot performance on ETL processes. * Architected the design of homogeneous code structures for developers to create a single set of code in Informatica, Business Objects, and JAVA for use on both Microsoft SQL Server and Oracle. * Maintained various third party relationships. * Project leader responsible for the installation of various high risk and high profile client data warehouse installations including Mayo Clinic and the United Kingdom's National Health System. * Provided leadership to Cerner's remote hosting and consulting organizations in deploying data warehousing solutions on client sites and as Application Service Providers (ASP).

* Senior Informatica administrator and environment architect. * Implemented and upgraded Informatica. * Senior Database Administrator responsible for the creation, documentation, and management of Microsoft SQL Databases on multiple servers. * Participated in the creation, documentation, and management of the Medical Data Warehouses containing patient diagnosis demographics, medical billing, and client sales. * Assisted medical personnel in the research of false positive tests leading to improved reference ranges and improved lab test results. * Defined the ETL needed to extract medical information, and load it into the date warehouse.

* Managed the HP3000 systems and network domain for department of defense facilities installation. * Senior Architect for the Labor Collection, Payroll, and HR system responsible for the analysis, purchase, implementation, and conversion from various legacy COBOL systems to a new integrated system. * Senior Architect for the Inventory Control and Maintenance Management system responsible for the design, coding, and installation a maintenance management work order system. * Assisted with the redesign and replacement of the MRP system * Responsible for all system backup strategies for Novell, Windows NT, Microsoft Exchange, and Microsoft SQL Servers.

* Managed MRP implementation of Bill of Materials, Purchasing, Shipping, Receiving, and Scheduling. * Managed Payroll, HR and Labor Collection systems, and responsible for the analysis, purchase, implementation, and conversion to a new integrated system. * Designed and implemented an automated packing label system. * Installed shop floor Time and Attendance. * Implemented 24x7 hour computer system availability * Managed a staff of 5 employees

* Created and maintained multiple COBOL sourced applications. * Designed and implemented an Inventory Control and Maintenance Management system. * Designed and Implemented a Gage Calibration system. * Maintained WAN system communications over modems, multiplexors and LAN systems.