Successfactors Support Team Manager
Current
Sep 2022 - Present
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Gary Chen Email & Phone Number
SAP - SuccessFactors Support Team Manager
at
SAP
1 work email found
@sap.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
SAP - SuccessFactors Support Team Manager
Location
Xuhui District, Shanghai, China
Company size
Who is Gary Chen? Overview
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Quick answer
Gary Chen is listed as SAP - SuccessFactors Support Team Manager at SAP, a company with 114326 employees, based in Xuhui District, Shanghai, China. AeroLeads shows a work email signal at sap.com and a matched LinkedIn profile for Gary Chen.
Gary Chen previously worked as SuccessFactors Support Team Manager at Sap and Head of ECS Customer Office De-Escalation APJ & Greater China at Sap. Gary Chen holds Master Of Business Administration - Mba, Global Management from Kedge Business School.
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{first}.{last}@sap.com
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Profile bio
About Gary Chen
Gary Chen is a SAP - SuccessFactors Support Team Manager at SAP.
Current workplace
Gary Chen's current company
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Sap
7 roles
Gary Chen work experience
A career timeline built from the work history available for this profile.
Head Of Ecs Customer Office De-Escalation Apj & Greater China
CurrentLead a team with 15 support engineers located in China, Australia and Japan with expertise diversity to support the escalation management for SAP Enterprise Cloud Service, which includes: - 24x7 coverage as De-Escalation Architect to lead the de-escalation upon business down - Support the critical and complex customer situation coordinating with the.
Mar 2018 - Present
Lead Of Global Cloud Success Center (Gcsc) Apj
Setting up a team from 2 support engineers (including myself) to a 10 members’ team within 2 years focusing on covering the 24x7 business down support for all HANA Enterprise Cloud customers.
Sep 2016 - Mar 2018
Senior Support Engineer, Cloud De-Escalation Architect
First member in the region to establish and deliver the Cloud De-escalation services as part of the global team, demonstrate the full ownership on managing the critical customer situations for and responsible for customer communication needs and internal stakeholder alignments.
Sep 2015 - Sep 2016
Senior Support Engineer, Team Manager
Responsibilities:- Establish and ramp up the new team with 8 members located in Shanghai, Beijing, Chengdu on SAP Success-Factors to adapt the company Cloud strategy and One Service in China- Team management for building up the expertise, and resource management for the Cloud Pro-active Service Delivery for APJ key accounts - Lead Cloud Situation Room APJ.
Jun 2014 - Aug 2015
Senior Support Engineer, Team Lead
Responsibilities:- As Senior support engineer, act as service team lead and member to support SAP HCM customer in China and APJ, eg BHP. Sinopec, Korail, Infosys and Transfield. Ability to perform analysis on complicated technical and application related issues.- As the Team Lead role of HCM team in APJ, responsible for 5 team members located in both.
Jan 2012 - Jun 2014
Support Engineer
Responsibilities:- Joined in 2007.12 as an associate engineer, and fast promoted to a engineer in 2009.03- Focus on SAP Netweaver Java technology with experience in services of assessment,performance tuning, load test monitoring, go live support, workshops etc., and work closely with customer and has onsite and remote support experience in EMEA, US, LA and.
Dec 2007 - Dec 2011
Team & coworkers
Colleagues at SAP
Other employees you can reach at sap.com. View company contacts for 114326 employees →
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Rain Ji
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Yeonoh Lee
Colleague at SapSeoul Incheon Metropolitan Area, Korea, Republic Of
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SP
Sai Pachipulusu
Colleague at SapBengaluru, Karnataka, India, India
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Lívia Dinnebier
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SX
Stella Xu
Colleague at SapPudong, Shanghai, China, China
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NH
Norbert Hamann
Colleague at SapWalldorf, Baden-Württemberg, Germany, Germany
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MS
Maheshwar Singh
Colleague at SapBengaluru, Karnataka, India, India
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Cindy Liu
Colleague at SapAtlanta Metropolitan Area, United States
View →
JM
Jörg Mayer
Colleague at SapStuttgart Region, Germany
View →
RJ
Rain Ji
Colleague at SapMinhang District, Shanghai, China, China
View →
SR
Shafiq Rar
Colleague at SapSaudi Arabia, Saudi Arabia
View →
YL
Yeonoh Lee
Colleague at SapSeoul Incheon Metropolitan Area, Korea, Republic Of
View →
SP
Sai Pachipulusu
Colleague at SapBengaluru, Karnataka, India, India
View →
LD
Lívia Dinnebier
Colleague at SapPorto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
SX
Stella Xu
Colleague at SapPudong, Shanghai, China, China
View →
NH
Norbert Hamann
Colleague at SapWalldorf, Baden-Württemberg, Germany, Germany
View →
MS
Maheshwar Singh
Colleague at SapBengaluru, Karnataka, India, India
View →
3 education records
Gary Chen education
Master Of Business Administration - Mba, Global Management
Master’S Degree, Electronics Engineering
Bachelor’S Degree, Electronics Engineering
FAQ
Frequently asked questions about Gary Chen
Quick answers generated from the profile data available on this page.
What company does Gary Chen work for?
Gary Chen works for SAP.
What is Gary Chen's role at SAP?
Gary Chen is listed as SAP - SuccessFactors Support Team Manager at SAP.
What is Gary Chen's email address?
AeroLeads has found 1 work email signal at @sap.com for Gary Chen at SAP.
Where is Gary Chen based?
Gary Chen is based in Xuhui District, Shanghai, China while working with SAP.
What companies has Gary Chen worked for?
Gary Chen has worked for Sap and Sap Ags.
Who are Gary Chen's colleagues at SAP?
Gary Chen's colleagues at SAP include Cindy Liu, Jörg Mayer, Rain Ji, Shafiq Rar, and Yeonoh Lee.
How can I contact Gary Chen?
You can use AeroLeads to view verified contact signals for Gary Chen at SAP, including work email, phone, and LinkedIn data when available.
What schools did Gary Chen attend?
Gary Chen holds Master Of Business Administration - Mba, Global Management from Kedge Business School.
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