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Gary Chia Email & Phone Number
Manager, Service Delivery Management
at
IDEMIA
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✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Manager, Service Delivery Management
Location
Singapore
Company size
Who is Gary Chia? Overview
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Quick answer
Gary Chia is listed as Manager, Service Delivery Management at IDEMIA, a with 10948 employees, based in Singapore. AeroLeads shows a matched LinkedIn profile for Gary Chia.
Gary Chia previously worked as Delivery Management & Service Implementation at Idemia and Operations Support & Systems Management / Integration at Movement For The Intellectually Disabled Of Singapore. Gary Chia holds Diploma/Associate Degree, Commercial Art (Graphic Design) from Malaysian Institute Of Art (Mia).
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IDEMIA
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Profile bio
About Gary Chia
email: garychia.sg@gmail.com | L.I.O.N. | LBFalumni | SINGAPOREANMore than 30 years of IT experience with the last few years in Operational Management roles involving IT budgeting, process improvement, critical incident / escalation management and customer management. Certified Scrum Master and in Agile Leadership Essentials as well as Agile Leadership for Teams; have always used the ‘Agile’ approach to projects/programs that I’ve been involved in. Developed and managed matrices for Asia Pacific regional Teams. Have extensive knowledge in the End User Computing space with stints managing and mentoring operational teams overseas. Several years of experience in Sales, account and programme management as well. Scrum Master | Certified Agile Leadership Essentials | Certified Agile Leadership for Teams | Digital Transformation | Regional/Global Delivery Management | IT Infrastructure / Governance / Process / Service Management / Programme Management / Operations | Supplier Management | Budgeting | Team Management | Service Introduction | Process Optimisation | Process Transformation | Support Readiness | Business Continuity Planning (BCP) | Key Account Management | Relationship Management | Customer Retention
Listed skills include It Service Management, Itil, Outsourcing, Service Delivery, and 30 others.
Current workplace
Gary Chia's current company
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Idemia
17 roles · 36 years
Gary Chia work experience
A career timeline built from the work history available for this profile.
Delivery Management & Service Implementation
Client Management- Responsible and Accountable for client relationship Vendor/partner Management- Responsible and Accountable for vendor/partner management Operational Management - Accountable for overall ‘Business As Usual’ technology operationsBudgeting- Responsible for cost management of technology operations Delivery Management | Service Implementation | Support Readiness | Service Management | Operations | Client & Supplier Management | IT Budget… Show more Client Management- Responsible and Accountable for client relationship Vendor/partner Management- Responsible and Accountable for vendor/partner management Operational Management - Accountable for overall ‘Business As Usual’ technology operationsBudgeting- Responsible for cost management of technology operations Delivery Management | Service Implementation | Support Readiness | Service Management | Operations | Client & Supplier Management | IT Budget development / planning | Incident Management | Escalation Management | Critical Event Management | Resource Management Show less
Operations Support & Systems Management / Integration
Supplier/partner Management- Responsible for relationship management of relevant suppliers/partnersGovernment Agency liaison - Collaboration with relevant government agencies in relation to assigned daily operations Technology Operations- Responsible for overall ‘Business As Usual’ technology operationsBudgeting- Responsible for cost management of technology operations Digital Transformation | Infrastructure | IT Governance | IT Process | Service… Show more Supplier/partner Management- Responsible for relationship management of relevant suppliers/partnersGovernment Agency liaison - Collaboration with relevant government agencies in relation to assigned daily operations Technology Operations- Responsible for overall ‘Business As Usual’ technology operationsBudgeting- Responsible for cost management of technology operations Digital Transformation | Infrastructure | IT Governance | IT Process | Service Management | Operations | Supplier Management | Government Agency liaison | IT Budget development / planning Show less
Jul 2020 - Aug 2022
Head Of Group Information Technology
Dbh Holdings Sdn Bhd
• Responsible for Group IT Infrastructure maintenance, development and improvement• Responsible for overseeing development of best practices / governance / processes• Responsible for Service Management compliance standards for IT infrastructure operations• Responsible for IT related contract negotiation and supplier management• Responsible and accountable for overall group IT budget• Provide leadership for both local and global technology projects• Continuous improvement… Show more • Responsible for Group IT Infrastructure maintenance, development and improvement• Responsible for overseeing development of best practices / governance / processes• Responsible for Service Management compliance standards for IT infrastructure operations• Responsible for IT related contract negotiation and supplier management• Responsible and accountable for overall group IT budget• Provide leadership for both local and global technology projects• Continuous improvement of IT system management and availability• Lead and manage all IT and technology related activities• New technology Adoption Infrastructure | IT Governance | IT Process | Service Management | Operations | Supplier Management | IT Budget development / planning Show less
Apr 2017 - Aug 2018
Regional Operations Lead (Apjec)
• Asia Pacific and Japan Region Lead for remote delivery management• Global / Regional collaboration with relevant functional and delivery teams • Collaboration for Support readiness of new service and product introductions• Customer and operational excellence• Transformation and process optimisation for the remote services in the regionRegional Delivery Management | Global Delivery Management | Remote Support | New Service Introduction | New Product… Show more • Asia Pacific and Japan Region Lead for remote delivery management• Global / Regional collaboration with relevant functional and delivery teams • Collaboration for Support readiness of new service and product introductions• Customer and operational excellence• Transformation and process optimisation for the remote services in the regionRegional Delivery Management | Global Delivery Management | Remote Support | New Service Introduction | New Product Introduction | Process Optimisation | Process Transformation | Support Readiness Show less
Sep 2013 - Mar 2017
Critical Event Manager (Sea)
• Regional Incident and Escalation Management• Lead Critical Event Manager for APJ• Resource Manager for SEA Mission Critical team• BCP Lead for SEA Mission Critical team Incident Management | Escalation Management | Critical Event Management | Resource Management | Business Continuity Planning (BCP) | Mission Critical
Mar 2011 - Sep 2013
Senior Consultant
Self Employed / It Executive Search
• Design, development and Implementation of IT process for SMEs• Represented a regional search firm focusing on middle to senior level management positionsProcess Management | Process Design | Process Implementation | Executive Recruitment
Feb 2010 - Mar 2011
Manager, Customer Business Management (Account / Delivery Management
• Account and Relationship Management for Key Accounts • Clients • Keppel Corp, SAPDelivery Management | Key Account Management | Programme Management | Relationship Management | Customer Retention
May 2008 - Feb 2010
Manager, Account And Delivery Management
Renaissance Asia
Local SME account developmentDelivery Management | Key Account Management | Programme Management | Relationship Management | Customer Retention
Jul 2007 - May 2008
Regional Account Manager (Apj)
• Account and Relationship Management for Key Accounts • Clients• Deutsche Bank, Cisco Systems, JPMC, Intel CorpDelivery Management | Key Account Management | Programme Management | Relationship Management | Customer Retention
Feb 2006 - Jun 2007
Manager, Sales/Account Delivery Management
• Account and Relationship Management for Key Accounts • Clients• Deutsche Bank, Shell IT, Michelin AsiaDelivery Management | Key Account Management | Programme Management | Relationship Management | Customer Retention
Jan 2005 - Feb 2006
Project Manager (Global)
• Key supplier service and contract management for global IT suppliersService Management | Supplier Management | Contract Management | Global Supplier Management
Jul 2002 - Dec 2004
Manager, Sales/Account Delivery Management
• Account and Relationship Management for Key Accounts • Clients • Maxis Communications, Shell IT International, Yasmin Technology (GLC IT Service Provider)Delivery Management | Key Account Management | Programme Management | Relationship Management | Customer Retention
Jun 1999 - Jun 2002
Programme Manager (Brunei Shell)
• Responsible for IT software Helpdesk agents and deskside engineers for Brunei Shell BerhadIT ServiceDesk | Helpdesk Support | Team Management | Programme Management
Mar 1998 - May 1999
Manager, Delivery Management
• Account and Relationship Management for Key Accounts • Clients • Malaysia Airlines, Petronas Delivery Management | Key Account Management | Programme Management | Relationship Management | Customer Retention
1997 - Mar 1998
Software Support Engineer / Team Lead Applecentre Kuala Lumpur
Software Support for Mac OS and graphic applicationsTeam Lead, Vertical Solutions Support
1991 - 1996
~5 yrs
Graphic Designer
Various Roles; Publishing And Advertising
Jul 1989 - 1991
Team & coworkers
Colleagues at IDEMIA
Other employees you can reach at idemia.com. View company contacts for 10948 employees →
CD
Cezar Dan Varduca
Colleague at IdemiaBucharest Metropolitan Area, Romania
View →
GL
Guy Lyczywek
Colleague at IdemiaGreater Portsmouth Area, United Kingdom
View →
LS
Leandro Sousa
Colleague at IdemiaItapevi, São Paulo, Brazil
View →
AW
Amine Wahbi
Colleague at IdemiaCasablanca, Casablanca-Settat, Morocco
View →
AS
Adam Salmeron
Colleague at IdemiaUnited States
View →
OS
Onjeera Saelow
Colleague at IdemiaBangkok, Bangkok City, Thailand
View →
CK
Christèle Koeniguer
Colleague at IdemiaParis, Île-De-France, France
View →
CD
Christian Diaz
Colleague at IdemiaBogotá, Capital District, Colombia
View →
CS
Chunnilal Sahu
Colleague at IdemiaBilaspur, Chhattisgarh, India
View →
PQ
Pierre-Louis Quointeau
Colleague at IdemiaCourbevoie, Île-De-France, France
View →
Cezar Dan Varduca
Colleague at IdemiaBucharest Metropolitan Area, Romania
View →
GL
Guy Lyczywek
Colleague at IdemiaGreater Portsmouth Area, United Kingdom
View →
LS
Leandro Sousa
Colleague at IdemiaItapevi, São Paulo, Brazil
View →
AW
Amine Wahbi
Colleague at IdemiaCasablanca, Casablanca-Settat, Morocco
View →
AS
Adam Salmeron
Colleague at IdemiaUnited States
View →
OS
Onjeera Saelow
Colleague at IdemiaBangkok, Bangkok City, Thailand
View →
CK
Christèle Koeniguer
Colleague at IdemiaParis, Île-De-France, France
View →
CD
Christian Diaz
Colleague at IdemiaBogotá, Capital District, Colombia
View →
CS
Chunnilal Sahu
Colleague at IdemiaBilaspur, Chhattisgarh, India
View →
PQ
Pierre-Louis Quointeau
Colleague at IdemiaCourbevoie, Île-De-France, France
View →
1 education record
Gary Chia education
FAQ
Frequently asked questions about Gary Chia
Quick answers generated from the profile data available on this page.
What company does Gary Chia work for?
Gary Chia works for IDEMIA.
What is Gary Chia's role at IDEMIA?
Gary Chia is listed as Manager, Service Delivery Management at IDEMIA.
Where is Gary Chia based?
Gary Chia is based in Singapore while working with IDEMIA.
What companies has Gary Chia worked for?
Gary Chia has worked for Idemia, Movement For The Intellectually Disabled Of Singapore, Dbh Holdings Sdn Bhd, Hewlett Packard Enterprise, and Self Employed / It Executive Search.
Who are Gary Chia's colleagues at IDEMIA?
Gary Chia's colleagues at IDEMIA include Cezar Dan Varduca, Guy Lyczywek, Leandro Sousa, Amine Wahbi, and Adam Salmeron.
How can I contact Gary Chia?
You can use AeroLeads to view verified contact signals for Gary Chia at IDEMIA, including work email, phone, and LinkedIn data when available.
What schools did Gary Chia attend?
Gary Chia holds Diploma/Associate Degree, Commercial Art (Graphic Design) from Malaysian Institute Of Art (Mia).
What skills is Gary Chia known for?
Gary Chia is listed with skills including It Service Management, Itil, Outsourcing, Service Delivery, Managed Services, Major Incident Management, Program Management, and Account Management.
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