Client Management- Responsible and Accountable for client relationship Vendor/partner Management- Responsible and Accountable for vendor/partner management Operational Management - Accountable for overall ‘Business As Usual’ technology operationsBudgeting- Responsible for cost management of technology operations Delivery Management | Service Implementation | Support Readiness | Service Management | Operations | Client & Supplier Management | IT Budget… Show more Client Management- Responsible and Accountable for client relationship Vendor/partner Management- Responsible and Accountable for vendor/partner management Operational Management - Accountable for overall ‘Business As Usual’ technology operationsBudgeting- Responsible for cost management of technology operations Delivery Management | Service Implementation | Support Readiness | Service Management | Operations | Client & Supplier Management | IT Budget development / planning | Incident Management | Escalation Management | Critical Event Management | Resource Management Show less

Supplier/partner Management- Responsible for relationship management of relevant suppliers/partnersGovernment Agency liaison - Collaboration with relevant government agencies in relation to assigned daily operations Technology Operations- Responsible for overall ‘Business As Usual’ technology operationsBudgeting- Responsible for cost management of technology operations Digital Transformation | Infrastructure | IT Governance | IT Process | Service… Show more Supplier/partner Management- Responsible for relationship management of relevant suppliers/partnersGovernment Agency liaison - Collaboration with relevant government agencies in relation to assigned daily operations Technology Operations- Responsible for overall ‘Business As Usual’ technology operationsBudgeting- Responsible for cost management of technology operations Digital Transformation | Infrastructure | IT Governance | IT Process | Service Management | Operations | Supplier Management | Government Agency liaison | IT Budget development / planning Show less

• Responsible for Group IT Infrastructure maintenance, development and improvement• Responsible for overseeing development of best practices / governance / processes• Responsible for Service Management compliance standards for IT infrastructure operations• Responsible for IT related contract negotiation and supplier management• Responsible and accountable for overall group IT budget• Provide leadership for both local and global technology projects• Continuous improvement… Show more • Responsible for Group IT Infrastructure maintenance, development and improvement• Responsible for overseeing development of best practices / governance / processes• Responsible for Service Management compliance standards for IT infrastructure operations• Responsible for IT related contract negotiation and supplier management• Responsible and accountable for overall group IT budget• Provide leadership for both local and global technology projects• Continuous improvement of IT system management and availability• Lead and manage all IT and technology related activities• New technology Adoption Infrastructure | IT Governance | IT Process | Service Management | Operations | Supplier Management | IT Budget development / planning Show less

• Asia Pacific and Japan Region Lead for remote delivery management• Global / Regional collaboration with relevant functional and delivery teams • Collaboration for Support readiness of new service and product introductions• Customer and operational excellence• Transformation and process optimisation for the remote services in the regionRegional Delivery Management | Global Delivery Management | Remote Support | New Service Introduction | New Product… Show more • Asia Pacific and Japan Region Lead for remote delivery management• Global / Regional collaboration with relevant functional and delivery teams • Collaboration for Support readiness of new service and product introductions• Customer and operational excellence• Transformation and process optimisation for the remote services in the regionRegional Delivery Management | Global Delivery Management | Remote Support | New Service Introduction | New Product Introduction | Process Optimisation | Process Transformation | Support Readiness Show less

• Regional Incident and Escalation Management• Lead Critical Event Manager for APJ• Resource Manager for SEA Mission Critical team• BCP Lead for SEA Mission Critical team Incident Management | Escalation Management | Critical Event Management | Resource Management | Business Continuity Planning (BCP) | Mission Critical

• Design, development and Implementation of IT process for SMEs• Represented a regional search firm focusing on middle to senior level management positionsProcess Management | Process Design | Process Implementation | Executive Recruitment

• Account and Relationship Management for Key Accounts • Clients • Keppel Corp, SAPDelivery Management | Key Account Management | Programme Management | Relationship Management | Customer Retention

Local SME account developmentDelivery Management | Key Account Management | Programme Management | Relationship Management | Customer Retention

• Account and Relationship Management for Key Accounts • Clients• Deutsche Bank, Cisco Systems, JPMC, Intel CorpDelivery Management | Key Account Management | Programme Management | Relationship Management | Customer Retention

• Account and Relationship Management for Key Accounts • Clients• Deutsche Bank, Shell IT, Michelin AsiaDelivery Management | Key Account Management | Programme Management | Relationship Management | Customer Retention

• Key supplier service and contract management for global IT suppliersService Management | Supplier Management | Contract Management | Global Supplier Management

• Account and Relationship Management for Key Accounts • Clients • Maxis Communications, Shell IT International, Yasmin Technology (GLC IT Service Provider)Delivery Management | Key Account Management | Programme Management | Relationship Management | Customer Retention

• Responsible for IT software Helpdesk agents and deskside engineers for Brunei Shell BerhadIT ServiceDesk | Helpdesk Support | Team Management | Programme Management

• Account and Relationship Management for Key Accounts • Clients • Malaysia Airlines, Petronas Delivery Management | Key Account Management | Programme Management | Relationship Management | Customer Retention

Software Support for Mac OS and graphic applicationsTeam Lead, Vertical Solutions Support