Gary Clift Email & Phone Number

Kitchener, Ontario, Canada

Technical support for enterprise level software WMS (Warehouse Management System).Provide customers with Supply Chain Management business and warehouse solutions.Troubleshoot and resolve network, SQL, ERP, WMS and user interface issues Create tickets, facilitate meetings, work with developers, create knowledgebase articles

Kitchener, Ontario, Canada

https://ottomotors.com/amrsResolve technical issues for self-driving robots deployed in warehouses and factoriesTalk with customers, create tickets, work with engineers. Carry After Hours phoneLogs/video analysis using Kibana. Determine and order new robot parts using EPICORE.Update CS Wiki, create "How To" articles. Provide training to new team membersJIRA, Wiki, NotePad++, Kibana, EPICORE, VPN, Slack, Putty, FileZilla, Linux, others

Kitchener, Canada Area

Resolve customer technical issues for web based, ECM software for Oil & Gas capital projectsProvide Managed Services solutions and assist Professional Services teams worldwideResolve MS SQL database, workflow, notification, permissions, Brava and Rasterex issuesAnalyze logs, run trace utilities, SQL Profiler, Fiddler, Beyond Compare, Elasticsearch queriesUse Microsoft Teams Foundation Server (TFS) and Microsoft CRM to log bugs and tickets

Kitchener, Canada Area

Technical Support tasks:Provide technical support for OSCAR, a web-based medical record system for primary care clinics Resolve doctor, medical secretary, patient, billing, lab results and scheduling issues in OSCARUse PuTTY, WinSCP, MySQL Workbench, Python and bash commands to resolve problemsConnect to Linux servers using port forwarding via SSH and reverse SSH tunnelsPost technical solutions using DokuWiki and record ticket entries using RedmineSystems Analyst… Show more Technical Support tasks:Provide technical support for OSCAR, a web-based medical record system for primary care clinics Resolve doctor, medical secretary, patient, billing, lab results and scheduling issues in OSCARUse PuTTY, WinSCP, MySQL Workbench, Python and bash commands to resolve problemsConnect to Linux servers using port forwarding via SSH and reverse SSH tunnelsPost technical solutions using DokuWiki and record ticket entries using RedmineSystems Analyst tasks:Monitor servers and receive alerts using Zabbix and carry the on-call phone after hoursRun backups, perform system maintenance and upgrades, install security patchesEdit bash scripts, sql scripts, cron jobs, and change/allocate server resourcesBuild out servers from bare metal using Dell T420s with Proxmox Virtual EnvironmentInstall and configure LAMP vms using Ubuntu, Tomcat, MySQL, PHP and then OSCARConfigure SFTP to connect with Ontario lab companies and Ministry of Health billing Show less

Waterloo, Ontario, Canada

Administer Content Server 10 on Windows 2008 Enterprise serversProvide various Hosted Management services to external customersInstallation, testing, patching and upgrades of ECM applications for customersIn-depth log analysis, monitoring using enterprise class SiteScope alertsTroubleshooting of servers, databases, storage, Tomcat/IIS, firewall issuesOn-call rotation, after-hours support of 100+ servers remotely in data centersAdminister Livelink 9.7.1 on Windows… Show more Administer Content Server 10 on Windows 2008 Enterprise serversProvide various Hosted Management services to external customersInstallation, testing, patching and upgrades of ECM applications for customersIn-depth log analysis, monitoring using enterprise class SiteScope alertsTroubleshooting of servers, databases, storage, Tomcat/IIS, firewall issuesOn-call rotation, after-hours support of 100+ servers remotely in data centersAdminister Livelink 9.7.1 on Windows 2003 Enterprise serversOn a team of five responsible for patching, upgrading, administering 98 Livelink servers Create Livelink workflows, Livelink Notifications, eLink, Search/Indexing expertiseResolve technical issues via HP Service manager ticketing system and JIRA databaseSun Identity Manager 8.1 Administrator:Configure xml files in IDM database repository using NetBeans 6.1 and BPESynchronize, Reconcile, map Attributes across Linux/Windows systemsCreate IDM Forms, Workflows, Tasks, Rules, Organizations, Roles and AccountsApply patches, certificates, cleanup orphaned accounts, Tomcat maintenancePerform software upgrades, provide audit reports for security complianceWork with teams from HR, Email, LDAP, AD, Livelink to provision new usersMaintain Dev and Test environments using VMware and Oracle databases Provide 24x7 on-call support. Manage tickets and user requests using ITSM. Show less

Waterloo, Ontario

Provide 2nd level technical support for ECM software: Livelink Enterprise Server™Resolve customer issues regarding searching and indexing problems in LivelinkShare findings with teams worldwide and record activities through ITSM ticketing software Co-ordinate meetings and conference calls with customers in need of immediate resolutionsCreate instructional documents through email, MS Word and Knowledge Base articles

Kitchener, Canada Area

Provide technical support for Java based ESM software: Network Security Manager (NSM™)Resolve problems for security analysts from AT&T, DND, NASA, Pentagon, RCMP, Visa, FBICreate tickets, knowledge base articles, change requests, FAQs, HowTo’s and other documentsAssist Quality Assurance department during peak periods (pre-Release) to test product for bugsTroubleshoot connections to security devices such as firewalls, IDS, VPN, routers, antivirusConfigure connections to… Show more Provide technical support for Java based ESM software: Network Security Manager (NSM™)Resolve problems for security analysts from AT&T, DND, NASA, Pentagon, RCMP, Visa, FBICreate tickets, knowledge base articles, change requests, FAQs, HowTo’s and other documentsAssist Quality Assurance department during peak periods (pre-Release) to test product for bugsTroubleshoot connections to security devices such as firewalls, IDS, VPN, routers, antivirusConfigure connections to SQL7/2000, Oracle8i and MySQL databases. Run queries for reportsAnalyze packets such as SNMP, syslog, SMTP. Scrutinize security logs. Write security rulesProvide support for three OS platforms: Windows 2000, Solaris2.8, RedHat Linux 7.2 and up Show less

Part-Time And Continuing Education, Prog1840 - Python, 80

Part-Time And Continuing Education, Linux 1 60059401

Part-Time And Continuing Education, Programming Logic And Design 90203701

Bachelor Of Arts (Ba), Kinesiology And Exercise Science