Gary Collins Email & Phone Number

Greater Atlanta Area

Providing Executive level guidance and strategic direction for the Technical Consulting Services organization as well as the Connectivity Solutions organization. These teams develop and implement various custom application development efforts, custom tools / utilities, custom interfaces, and all standard interfaces. Provides Executive leadership for data conversion activities which include clinical data, financial data, patient demographics, and practice management records, including entire enterprise merges or splits. Provides Executive leadership for the UDS Program and deliverables, including reporting needs and overall UDS program requirements.

Alpharetta, Ga

Business owner for multiple service delivery and customer facing organizations, including inbound and outbound Call Center, centralized staging and configuration center, Project Management & Project Coordination team, Account Management team, and Warehouse / Logistics.

Norcross, Georgia

Business owner for multiple service delivery and customer facing organizations, including Call Center (Technical Support) functions, Depot repair of hardware solutions, centralized staging and configuration, Client Training and Educational Services, Project Coordination functions, and Warehouse logistics. The Stratix Operations organization provides services for client locations based in both domestic and international locations.

Tampa, Florida

Member of the senior executive team and business owner for multiple client facing service delivery organizations, structured in a nationally dispersed model. Client Operations organization consists of call center functions delivering software support for all products, on-site implementation and hardware repair, network infrastructure services, centralized staging and configuration of systems, and hardware procurement functions. Direct leadership responsibility for over 450 resources, spanning multiple locations, providing national service coverage. Additional experience and expertise includes product design and requirements for serviceability, services product management, technical writing, and project management. Business driver for strategic and tactical planning involving vendor contracts, channel partner services, OEM & third party services outsourcing, service offering development, maintenance service pricing, e-Support strategies, knowledge management, and best practices within multiple operational groups.

Atlanta, Georgia

Responsibilities included daily leadership for call center support, client training, technical documentation, services product management, Field Services delivery planning, and depot repair/logistics. Service offering development and pricing strategies. Lanier/MedQuist is focused on delivering products and transcription services within the hospital I.T. environment.

Dayton, Oh / Atlanta, Ga

Responsible for global deployment of NCR maintenance services on retail products. Leadership for the team of service product managers who are responsible for the supportability of the entire retail product line, requiring a high degree of collaboration with Development teams, Technical Training teams, Technical Support teams, and Documentation teams. This role also determined maintenance pricing and strategies for Retail product maintenance services.

Pmi Certification, Project Management

Assoc, Computer And Information Sciences, General