Stephen Ullrich
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Stephen Ullrich Email & Phone Number

Experienced professional looking to stay in the healthcare space and move deeper into data development and business intelligence. at NextGen Healthcare
Location: Blue Bell, Pennsylvania, United States 3 work roles 1 school
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Current company
Role
Experienced professional looking to stay in the healthcare space and move deeper into data development and business intelligence.
Location
Blue Bell, Pennsylvania, United States
Company size

Who is Stephen Ullrich? Overview

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Quick answer

Stephen Ullrich is listed as Experienced professional looking to stay in the healthcare space and move deeper into data development and business intelligence. at NextGen Healthcare, a company with 2974 employees, based in Blue Bell, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Stephen Ullrich.

Stephen Ullrich previously worked as Application Engineer at Nextgen Healthcare and Senior Customer Support Analyst at Nextgen Healthcare. Stephen Ullrich holds B.S. Information Science And Technology from Pennsylvania State University-Penn State Abington.

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NextGen Healthcare

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Profile bio

About Stephen Ullrich

Stephen Ullrich is a Experienced professional looking to stay in the healthcare space and move deeper into data development and business intelligence. at NextGen Healthcare.

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Stephen Ullrich's current company

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NextGen Healthcare
Nextgen Healthcare
Experienced professional looking to stay in the healthcare space and move deeper into data development and business intelligence.
irvine, california, united states
Website
Employees
2974
AeroLeads page
3 roles

Stephen Ullrich work experience

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Application Engineer

Current
  • Develop SQL scripts and stored procedures to resolve known issues and assist in data correction
  • Responsible for support which lies outside the scope of Tier I/II; approval of UPDATE and ALTER scripts, large scale data corruption or migration issues, restoration of failed upgrades, ect
  • Expected to be available to assist customer support representatives with resolving complicated customer concerns
  • Created reports for clients to target patient records for correction due to data entry/migration issues
  • Identified Patient Safety defects and worked with company medical staff to mitigate harm and create known issue client bulletins
  • Worked with Development resources to identify and assist with resolutions to defects, including potential code changes and data mapping
Oct 2016 - Present

Senior Customer Support Analyst

  • Completed troubleshooting of more complex customer issues
  • Diagnosed previously unknown program defects and created customer-facing known issue bulletins
  • Designed documentation templates for use in issue reporting and to populate knowledgebase articles
  • Identified and resolved errors due to upgrades and data migrations
  • Created customer-facing knowledgebase articles to answer How-To’s and basic support questions
  • Fixed data inconsistencies via SQL scripts and stored procedures
Feb 2014 - Oct 2016

Customer Support Analyst

  • Troubleshot introductory customer support issues by leveraging internal resources
  • Advised clients on workflow changes to mitigate defects or improve user quality of life
  • Routinely met or exceeded SLA (Service Level Agreements) for customer contact and issue resolution
  • Reliably performed above expectations for the role
  • Maintained Nextgen NCP Certification
  • Identified known issues based on customer information and communicated pre-established fixes and workarounds
Aug 2013 - Feb 2014
Team & coworkers

Colleagues at NextGen Healthcare

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1 education record

Stephen Ullrich education

FAQ

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What company does Stephen Ullrich work for?

Stephen Ullrich works for NextGen Healthcare.

What is Stephen Ullrich's role at NextGen Healthcare?

Stephen Ullrich is listed as Experienced professional looking to stay in the healthcare space and move deeper into data development and business intelligence. at NextGen Healthcare.

Where is Stephen Ullrich based?

Stephen Ullrich is based in Blue Bell, Pennsylvania, United States while working with NextGen Healthcare.

What companies has Stephen Ullrich worked for?

Stephen Ullrich has worked for Nextgen Healthcare.

Who are Stephen Ullrich's colleagues at NextGen Healthcare?

Stephen Ullrich's colleagues at NextGen Healthcare include Carissa Burns, Rick Carpentier, Bradley Langkamp, Mba, Kim Cisneros, Ncp Pm, Pxp, and Ramya Krishna.

How can I contact Stephen Ullrich?

You can use AeroLeads to view verified contact signals for Stephen Ullrich at NextGen Healthcare, including work email, phone, and LinkedIn data when available.

What schools did Stephen Ullrich attend?

Stephen Ullrich holds B.S. Information Science And Technology from Pennsylvania State University-Penn State Abington.

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