Partner And Customer Success Services
CurrentCurrently part of Customer Success Services, Partner Success. We engage with our Cloud SI Partners to be their advocate within Oracle and help improve their services, resources, and overall success of implementing our Oracle Cloud Fusion Apps and Oracle Cloud Infrastructure solutions.Previous roles:- Engaged with Private Equity and Advisory firms to promote Oracle Cloud SaaS applications for portfolio companies value realization.- Assisted Enterprise SI Partners to successfully… Show more Currently part of Customer Success Services, Partner Success. We engage with our Cloud SI Partners to be their advocate within Oracle and help improve their services, resources, and overall success of implementing our Oracle Cloud Fusion Apps and Oracle Cloud Infrastructure solutions.Previous roles:- Engaged with Private Equity and Advisory firms to promote Oracle Cloud SaaS applications for portfolio companies value realization.- Assisted Enterprise SI Partners to successfully move on-premise managed services customers to Oracle Cloud SaaS applications.- Managed strategic Customer Success Managers (CSMs) assigned to our largest Cloud Application SaaS customers (Retail & Hospitality industry group customers), also managed remote CSM teams.- Managed Support Account Managers (SAMs) assigned to our largest on-premise customers who establish strategic relationships and engage proactively for problem avoidance and sharing of supportability best practices. This also included our Strategic Partner Program for Support working with our largest SI global partners.- Managed Service Delivery Managers (SDMs) assigned to our managed services customers.- Managed Oracle Consulting practices for AZ and Southern CA implementing ERP solutions. Show less
