Gary Cunningham Email & Phone Number

Greater London, England, United Kingdom

20 Fenchurch Street, London

Chelmsford, Essex, United Kingdom

Review of Client reporting for Service Level Agreement and Audit performance

London, United Kingdom

Currently employed as the Claims Governance Manager within the ERS Lloyd’s Syndicate, ensuring the claims operation complies with all of its legal, regulatory and conduct risk requirements.Ownership of the claims operation relationship with external regulatory body (Lloyd’s), internal and external auditors PwC, as well as Risk and Compliance.A member of the ERS Claims Leadership Team reporting to the Claims Director and the Chief Risk Officer.

Chelmsford

Working as an Operations Co-ordinator on secondment to ERS Claims formerly Equity Claims Limited responsible for day to day running of Bodily Injury teams and associated admin. Reporting to Head of PI Claims.

Bromley, Birmingham, Leeds

Currently Managing one Multi Track team and two Defendant Litigation teams to new claims target operating model. Continually reviewing performance of teams against budget plans, key targets and deliverables. Ensuring activity adheres to the RBS standards of customer service, Treating The Customer Fairly and risk management. Previously day to day running of two BI departments as well as line management of 4 Litigation Teams. review performance of departments against plans, budgets and key targetsNational work state reporting provided to key stakeholders and Legacy Run off Manager. National work forecasting and headcount budget reporting for delivery of Run off Strategy.

Managed the day to day running of two Bodily Injury departments and several Defendant Litigation teams. Managed one site through operational change to new claims target operating model and the other until site closure in January 2012. Ensured department continued to meet key objectives to achieve closure of the Ipswich site. Successfully delivered against targets for litigation reduction, average general damages spend, reduction in life cycle and adherence to Ministry Of Justice timescales. All people metric targets met (sickness and turnover). RBS Insurance Performance Excellence Team; Have led a variety of projects and process reviews to improve the efficiency of the claims operation. Successfully led robust proof of concept in partnership with Thatcham and other industry insurers looking at software being developed to assess whiplash injury. Provided influence of requirements to integrate WITkit software into strategic claims system. Wrote business rules for successful roll out of process across all claims sites. (c £5m savings) Work stream Lead on high profile review of Foreign Claims Services (representing circa £8.9m claims spend) to streamline then disparate processes into one optimum Foreign Claims handling process.Re-architecture of claims handler training. Wrote in it's entirety ‘Back to Basics' in advance of industry MOJ roll out. Programme of delivery of training to circ 400 BI claims handlers

Management of two Bodily Injury departments - approximately 80 staff. Managed through RBS Claimant and Customer split then Specialist and Customer reorganization.Key stakeholder responsible for delivery of quantum evaluation toolkit (pilot and full roll out).Bodily Injury Business lead for Team Leader operational role review.

Responsible for managing claims relationships with key broker accounts for AA and Lloyd's TSB

Responsible for managing claims department and handling the claims relationship with key broker accounts for AA and Lloyd's TSB.

Ipswich

Migration of 1st Notification of Loss function from closing site, additional recruitment and implementation into own site.Successful migration of Marine Claims handling from Head Office into own department. Formation of mutli claims business unit incorporating Household, Marine, PA and Creditor Claims.Key stakeholder and participant in writing and implementation of Team Leader Skills Ladders and 'A' level training academy

Formation of multi-function business unit including Household, Marine, PA and Creditor claims as well as 1st notification of loss.

Joined as multi disciplined claims handler. Promoted to Team Leader 1997

Joined as multi disciplined claims handler. Promoted to Team Leader 1990

A Levels, Economics And Sociology

Education record

Education record

including English and Mathematics

Education record

Economics, Sociology