Gary Martin Email & Phone Number

Cambridge, Massachusetts, United States

Cambridge, Massachusetts, United States

Bedford, New Hampshire, United States

Manage land, ground and cruise aspects of tours.- Monitor payments and refunds to/from vendors.- Negotiate rates with vendors and suppliers.- Responsible for on-boarding employees.- Maintained employee personnel files.

Waltham, Massachusetts, United States

CareScout Waltham MA Apr 2018 – Present- B2B negotiations with providers, reducing the cost of care by 7% on average for patients- Support patient insurance claims processing by reviewing provider details, identifying missing facility information, contacting the provider to complete the data, validating data accuracy on all materials received, and transferring the completed details for processing to the claims department.- Data maintenance / Credentialing in compliance with HIPAA regulations. - Performed telephonic facility evaluations to assess to gather required information about providers.- Data validation of provider details and forms for each claim, complete patient medical records, and the accuracy and validity of all facility licensure - Manage patient inquiries regarding levels of care, provider options, negotiating rates on their behalf and respond complaints

Salem, Massachusetts, United States

- Assisted in research for processing Estate liquidation in 2 states (Fl. and Ma.)- Inspected financial papers to ensure stocks, bank records and other financial information was retained- Oversaw removal of Estate items of no value and arranged for donations of usable items to charities.- Arranged for proper removal of Hazardous Materials, Prescription Medicine, Hypodermic Needles, multiple chemicals and bulk items.- Organized and managed dumpster services to liquidate Estate.- Processed quarterly billing.

Cambridge, Massachusetts, United States

Responsibilities & Accomplishments- Managed flight logistics for over 800 student tours throughout the US and international destinations- Reduced cost of loyalty program to the company by $255,000- Responsible for VIP tours, managed flight space for top 200 VIP customers - Negotiated 300 ad-hoc contracts with airlines resulting in an annual savings of $190,000- Sole educational tours travel team member maintaining all stages of tour process from flight allocation to post-return requests- Worked with the sales department to provide customers with the optimal tour experienceManagement, Training & Administration- Supervised team of 40 in Gurgaon, India. Established work flow process, worked with management to ensure progress was being made according to the new processes- Developed and conducted bi-annual overseas trainings for staff in India- Cross-trained 30 sales and customer service agents 5-6 times per year in travel department procedures- Performed trainings for new IT staff on the travel department’s in-house Database Management System- Helped to maintain ET Travel department’s intranet site- Maintained clear communications and smooth workflow between sales, customer service and travel

Cambridge, Massachusetts, United States

- Responsible for the logistics of matching up to 100,000 tour passengers to available transportation and tour capacity in such a way that would maximize profitability- Given responsibility for the highest volume periods and VIP customers based on success.- Individually negotiated over 2,000 ad-hoc contracts with airlines resulting in savings of as much as $200 per passenger- Secured flight space for groups ranging from 5 to 200 passengers- Assisted in the development of the $150 million flight budget- Trained 50 Sales and Customer Service Staff on allocation information 3 times per year

Cambridge, Massachusetts, United States

- Managed flight logistics for over 500 student tours throughout the US and international destinations- Trained sales and customer service departments in the procedures of the travel department 3 times annually

Cambridge, Massachusetts, United States

- Handled 70-90 inbound customer calls daily- Trained 10 new customer service staff - Supervised 5 temporary staff during peak volume months - Maintained intranet site for customer service department- One of 5 staff who managed customer calls immediately following September 11th- Assisted sales teams in resolving customer and group leader issues