Gary Davis Email & Phone Number

Horsham, Gb

Battersea Power Station

Data analysis and Insight Reporting, Occupier engagement, Customer Experience, Relationship management, Stakeholder management, Health and Safety management, Logistics and Operational Support, Communication, Sales performance, Duty Management, Coaching and Team Development.• Delivery of commercial and operational support to all brand partners at Battersea Power Station - full onboarding and ongoing support to ensure brands meet commercial objectives. Retail Team have onboarded over 110… Show more Data analysis and Insight Reporting, Occupier engagement, Customer Experience, Relationship management, Stakeholder management, Health and Safety management, Logistics and Operational Support, Communication, Sales performance, Duty Management, Coaching and Team Development.• Delivery of commercial and operational support to all brand partners at Battersea Power Station - full onboarding and ongoing support to ensure brands meet commercial objectives. Retail Team have onboarded over 110 new brands.• Full responsibility for commercial performance of Fashion, Accessories, Jewellery and Watches and Grocery brands - working with key stakeholders in Retail, Property and Marketing to maximise performance. • Relationship management of 50 brand partners including key UK and International brands such as Apple, M&S, Watches of Switzerland, Inditex dealing with complaint resolution and escalation of issues. • Internal Stakeholder management at all levels including retail delivery, logistics, operations and construction ensuring that the voice of brands is heard within all teams and necessary actions taken to introduce processes that support commercial growth.• Data and Insight lead - created a dashboard platform enabling benchmarking of key metrics across all categories and advising asset management teams of risks and opportunities.• Contract management of Guest Services and Customer Experience analysis to ensure a high standard of visitor experience and identifying revenue generating additional services such as Tours, Gift Cards, Personal Styling and added value services. • Engagement and B2B relationship building between retail and office occupiers – utilising Commercial and Retail engagement tools and apps, working with developers to ensure good customer experience. • Duty Management responsibility for all elements of the BPS 42 acre estate including retail, residential and commercial. Show less

Churchill Square - Brighton

Key Skills:Data analysis and Insight Reporting, Occupier engagement, Relationship management, Stakeholder management, Health and Safety management, Communication, Sales performance, Duty ManagementMain Responsibilities: Full responsibility for the collation and reporting of key occupier and site metrics (footfall, turnover, store performance, category performance, regional benchmarking) and creation of insight reporting for client, occupiers and property management teams… Show more Key Skills:Data analysis and Insight Reporting, Occupier engagement, Relationship management, Stakeholder management, Health and Safety management, Communication, Sales performance, Duty ManagementMain Responsibilities: Full responsibility for the collation and reporting of key occupier and site metrics (footfall, turnover, store performance, category performance, regional benchmarking) and creation of insight reporting for client, occupiers and property management teams (monthly, quarterly, annual). Portfolio retail insight lead - working with JLL head office and 4 other centres to improve the quality of retail insight and ensure consistent feedback to client. Maintaining and developing data sets to provide bespoke analysis and reporting for the client. Working with turnover tenants and poor performing occupiers to improve sales performance through engagement, clear feedback and highlighting commercial opportunities with monthly updates and targeted marketing support. Ensuring voice of customer (occupiers) is heard and where appropriate acted upon - working with colleagues to resolve issues at first point where possible. Providing timely and relevant communication to occupiers and holding occupier meetings ensuring that they receive all information relevant to driving sales performance. Representing the brand to occupiers and city centre stakeholders - lead for the Brighton transport partnership ensuring that the scheme is represented effectively. Supporting our marketing and events team to secure engagement with our program - collating and feeding back results to prove ROI. Training and inducting all new managers and promoting a one team ethos - maintaining and updating occupier handbooks. Duty management responsibility - including retail delivery project inductions and sign offs and significant experience dealing with emergency situations. Show less

Kingston Upon Thames, United Kingdom

Full responsibility for delivering Service, Sales and Profit KPIs in Furniture, Seasonal (Outdoor Living/Christmas) and Home Design. Accountability for a team of 20 and a multi-million £ turnover section. Delivery of Seasonal Changeovers engaging with key stakeholder in Presentation, Buying and Retail Trade teams. Project management of seasonal change implementation. Team Development and Partner Engagement - ensuring all Team members are able to fulfil their development… Show more Full responsibility for delivering Service, Sales and Profit KPIs in Furniture, Seasonal (Outdoor Living/Christmas) and Home Design. Accountability for a team of 20 and a multi-million £ turnover section. Delivery of Seasonal Changeovers engaging with key stakeholder in Presentation, Buying and Retail Trade teams. Project management of seasonal change implementation. Team Development and Partner Engagement - ensuring all Team members are able to fulfil their development potential and play an active part in the business. Management Representative on Employee Engagement Forum (Partner Voice). Show less

Horsham/Tamworth

Commercial Support:■ Responsibility for all store support operations - customer support, finance, systems, maintenance, loss prevention, and stock management as well as managing store P&L and Health and Safety compliance.■ Driving branch commercial results - sales, customer service, profit and employee satisfaction ensuring all team members understand the role they play in delivering all business measures.■ Leading a team of Customer Contact Partners - case management… Show more Commercial Support:■ Responsibility for all store support operations - customer support, finance, systems, maintenance, loss prevention, and stock management as well as managing store P&L and Health and Safety compliance.■ Driving branch commercial results - sales, customer service, profit and employee satisfaction ensuring all team members understand the role they play in delivering all business measures.■ Leading a team of Customer Contact Partners - case management for all contact centre queries, complaints ensuring acknowledgement and resolution targets are delivered.■ Analysing customer data to identify opportunities for process/training improvements and working with Head Office customer relations and Contact Centres to support business customer improvements.■ Responsibility for in-store marketing and events - utilising CRM to support Omnichannel conversion.Selling:Leading a team of 50 Selling Partners and 6 Section Managers to deliver key operational outcomes - sales, customer service, profit and employee satisfaction. Coaching and supporting a team of section managers to deliver a market leading customer experience and merchandising standards. Working with key stakeholders to improve process efficiency and creating best practice programs for small format stores. Deputising as Branch Manager, taking full accountability for the store operation and the health and safety of all customers and employees.Experience of multiple business formats, developing best practice and using continuous improvement methods to streamline process and drive efficiency. Show less

Tamworth

Birmingham Bullring/Bristol/Weymouth

Flagship Department store Sales Manager - managing teams of up to 60 to achieve all key KPIs and delivering flagship merchandising, presentation and customer service standards. Experience of Young Fashion, Womenswear, Womens Accessories, Footwear, Homewares and Wedding Gift service. Worked with key regional team as a Centre of Excellence, sharing merchandising and brand best practice. Event management for Wedding Services promoting the brand in key events such as the… Show more Flagship Department store Sales Manager - managing teams of up to 60 to achieve all key KPIs and delivering flagship merchandising, presentation and customer service standards. Experience of Young Fashion, Womenswear, Womens Accessories, Footwear, Homewares and Wedding Gift service. Worked with key regional team as a Centre of Excellence, sharing merchandising and brand best practice. Event management for Wedding Services promoting the brand in key events such as the National Wedding Show and engaging with local businesses to drive awareness of the service and promote business to business relationships. Show less

Stafford

Bachelor Of Arts (Ba), English Literature And German, 2:1

Activities and Societies: Erasmus Society, Exepose Student Newspaper Spent a year studying at Universitats Leipzig during 3rd year..

Cam Diploma In Digital Marketing, Digital Marketing

Diploma in Digital Marketing - SEO, Analytics, Digital Marketing Essentials.

Ba English And German

A Level

A Level: English Literature - A Sociology - A History - B German - D

Retail And Leisure Place Management, Retail Property