Field Services Engineer 2
Greater London, England, United Kingdom
o Plan and lead installation services for assigned accountso Drive timely onsite services such as break-fix support and proactive maintenanceo Seek resolution to drive closure of complex issueso Keep abreast of technology and our service offeringso Participate in a standby on-call dutyo Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activitieso Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deploymentso Perform troubleshooting, parts replacement, system upgrades and deploymentso Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as neededo Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the evento Work on both Old EMC equipment’s and New Dell equipment’s ranging from VNX, VMAX, AVAMAVR to DELL POWEREDGE SERVER, VXRAILS etc