Gary Dawson Email & Phone Number

Princeton, Tx, Us

Switzerland 🇨🇭 , Ch

• Leads projects for pathology instrument installation within hospitals and laboratories.• Leads projects for pathology software upgrades and integrations into EMR systems.• Leads customer requests for service for digital pathology instrumentation.

• Lead organization wide EMR and billing software implementation projects.• Lead revenue cycle management migration projects to third-party vendors.• Lead process improvement projects within revenue cycle management.• Provided project updates and recommendations to organization leaders and executives.• Managed multiple vendors which included offshore and onshore resources.

Secaucus, Nj, Us

• Lead infrastructure and software development projects to convert multiple medical laboratories to Quest’s standard systems.• Obtained, allocated, and managed all resources for all projects.• Worked on multiple software development projects to provide new and enhanced functionality. Several projects provided clients with new services and reporting for their patients.• Utilized agile and waterfall methods to manage and implement projects.• Lead multiple weekly status calls for all in-progress projects.• Worked with project resources to mitigate all risks and manage dependencies.• Provided system demonstrations to users and senior leadership.• Provided monthly project and program data to senior leadership to demonstrate projects are on schedule and within development budgets.• Performed SDLC processes to manage multiple projects at the same time.• Managed ad hoc projects as needed to support multiple business units.• Managed project execution for initiation, software development, quality assurance testing, user acceptance testing, implementation, and support.• Performed business analyst responsibilities including requirements discovery and documentation, user acceptance testing, and project support.

Secaucus, Nj, Us

• Managed and developed customer requests for service, troubleshooted customer support issues and coordinated all Information Technology activities that related to Quest Diagnostics Clinical, Pathology, Histology, Billing and Microbiology System implementations. • Performed gap analysis and business unit readiness assessment. • Researched gaps and provided process and/or development solutions. • Provided innovative, alternative solutions and made recommendations based on cost benefit and operational impact criteria. • Managed the workflow analysis and documents process within the Agile and Waterfall methodologies. • Handled detailed requirements gathering and management, user acceptance testing execution, and end-user training.

Secaucus, Nj, Us

• Analyzed issues that caused missing billing information. • Created numerous workflow databases to streamline work and provide required elements to staff which enhanced productivity, resulting in additional requirements gathering and implementation of process improvements to resolve various billing issues. • Collaborated with various internal and external customers to resolve billing issues. • Analyzed accounts to ensure top reimbursement of private and government payers. • Teamed with management to complete the revenue life-cycle process. • Earned Green Belt Certification.

Secaucus, Nj, Us

• Managed the entire healthcare revenue cycle management process. This included, data entry, claims processing, cash posting, third-party collections, and customer service.• Managed a team of fourty employees within various roles.• Maintained monthly and quarterly departmental financial goals. This included revenue collected versus revenue outstanding and cash posting metrics.• Implemented quality and production standards within various departments. The standards improved quality of work and maintained productivity within various roles.

Secaucus, Nj, Us

• Managed unbilled operations within the healthcare revenue cycle management process.• Managed a team of thirty employees within various roles.• Improved multiple billing processes utilizing Six Sigma principles.• Implemented and maintained quality and production standards within the department.• Created workflow databases to streamline missing billing data collection.• Worked with senior leadership on various projects to improve unbilled operations. Provided suggestions to senior leadership to improve quality of work and reduce missing billing information.

Master’S Degree, Project Management

Bachelor Of Science (B.S.), Information Technology