With over 20 years of experience in the IT and telecommunications industry, I have established myself as a seasoned IT professional, currently serving as a Deputy Network Manager. My expertise encompasses a wide array of technologies, including GEO & LEO VSAT service platforms, 4G/5G, and Fibre products, alongside a comprehensive understanding of networking equipment.In my current capacity, I play a pivotal role in overseeing technical projects and customer-serving networks, ensuring that services align with customer expectations and meet agreed SLAs and grade of service specifications. I bring a wealth of experience, having navigated through various roles from first to third-line support to managerial positions, thus equipping me with a holistic perspective of IT operations and service delivery.I am dedicated to continuous learning and professional development, actively pursuing industry-recognized certifications, personal development courses, and staying abreast of emerging technologies and best practices. Notably, my commitment to growth has led me to diversify my skill set by integrating marketing expertise, encompassing web design, content creation, and SEO. This unique combination of technical proficiency and marketing acumen has enabled me to seamlessly transition into a technical presales role, where I leverage my comprehensive understanding of IT solutions and customer needs to drive meaningful engagements and solutions.As an adaptable and forward-thinking professional, I am passionate about integrating my expertise to enhance IT operations, project management, and service delivery within a dynamic organizational setting. I am keenly focused on utilizing my diverse skill set and wealth of experience to drive impactful initiatives and contribute to the success of a forward-thinking organization.