Gary Dowell Email & Phone Number

United States

United States

United States

Overland Park Ks

Provides advanced technical support in a 24x7 environment.Solves complicated issues associated with system and network administration, operations, repair and surveillance for multiple platforms.Provide support to include layers 2 and 3 routing/switching, deep packet inspection, policy configuration, and supporting servers running Windows, Linux, and vendor specific applications.Diagnose hardware, software, and system failures using established procedures (Method of Procedure (MOP), job aides, and process improvements) to increase network availability and reduce mean-time-to restore (MTTR).Ensure all tickets are being worked and resolved in the correct urgency within the SLA's including troubleshooting, escalating, and/or engaging vendor support.Complete end to end hardware replacement functions from identification to resolution while ensuring documentation is updated in both the client and vendor databases.The following is a comprehensive list of the technical skills and experience I possess:TECHNICAL SKILLSSystems: Windows Server 2003, 2008, SBS 2011, 2012 R2 and 2016Networks: Cisco 2811 router, Cisco 2960 and 3550 switches, Cisco ASA Firewall 5500 Series; basics in Cisco IOS 12.4/15.5, Brocade, and Juniper, network tools including Wireshark, and network cabling PowerShell 4.0 TCP/IP, DHCP,WINS, DNS, RRAS, IPSEC. Wireless Networks: ALU, Samsung, and EricssonVirtualization: Hyper-V and VMwareServers: MS Exchange, Windows Server 2000, 2003, 2008 R2, SBS 2011 / 2012 R2, 2016; Novell, LinuxBackups: Actifio, Veeam, and CommvaultSoftware: Active Directory, Group Policy, Windows 8.1, Windows 10

Kansas City, Missouri Area

Provides advanced technical support in a 24x7 environment.Solves complicated issues associated with system and network administration, operations, repair and surveillance for multiple platforms.Provide support to include layers 2 and 3 routing/switching, deep packet inspection, policy configuration, and supporting servers running Windows, Linux, and vendor specific applications.Diagnose hardware, software, and system failures using established procedures (Method of Procedure (MOP), job aides, and process improvements) to increase network availability and reduce mean-time-to restore (MTTR).Ensure all tickets are being worked and resolved in the correct urgency within the SLA's including troubleshooting, escalating, and/or engaging vendor support.Complete end to end hardware replacement functions from identification to resolution while ensuring documentation is updated in both the client and vendor databases.

Kansas City, Missouri Area

Agency producer with experience in selling Life, Health, and Accident lines (including Medicare Supplement) and Property and Causality.

Overland Park, Kansas

Provides advanced technical support ; solving complicated issues associated with system administration, operations, repair and surveillance for multiple data centric platforms in a 24x7 environment . Works with other groups on complex issues. Diagnose hardware, software, and system failures, using established procedures. Complete end to end hardware replacement functions from identification to resolution while ensuring documentation is updated with both client's database and vendors. Follow document content (Method of Procedures, job aids, and process improvements) to increase network availability and reduce mean-time-to restore (MTTR).

Pattonsburg, Missouri

Manages staff; and assist the Administrator with inmate management and daily operations of the Regional Jail.

Supervises clients under the jurisdiction of the Missouri Board of Probation and Parole. Clients are assigned by the Missouri Courts or the Parole Board. Prepares reports in accordance with policy procedures, and state statutes .

Leawood, Ks

Excellent foundational knowledge of Windows Server 2012 R2 and Windows 8.1 in a standalone and domain environment. Cisco hardware and IOS. High level of aptitude for Windows Network Infrastructure basics Achieved A+ Certification 220-801 & 220-802 in Oct 2015Windows Server 2012 R2 - planning, deploying, configuring and maintaining a Windows network infrastructure including Active Directory and Group Policy management. |Windows 8.1 Client computer support and domain integration | Hyper-V Virtualization, PowerShell 4.0, TCP/IP, DHCP,WINS, DNS, RRAS, IPSEC, Computer Troubleshooting, | Cisco 2811 router, Cisco 2960 and 3550 switches, basics in Cisco IOS 12.4, network tools including Wireshark, and network cabling

I. T. Networking Administration

Works with multiple Windows operating system environments planning, deploying, configuring Windows network infrastructure(s) including.

Bachelor Of Science (Bs), Criminal Justice And Corrections

Minor in Corrections

Associates Of Applied Science, Computer Systems/Networks