Manage and oversee the collections process for outstanding accounts receivable. This includes analyzing customer accounts, identifying delinquent payments, and initiating collection efforts through phone calls, emails, and letters. Work closely with customers to resolve payment issues, negotiate payment plans, and ensure compliance with company policies and procedures.. Crucial in maximizing cash flow and minimizing bad debt exposure, contributing to the financial health of the organization.Develop and implement a comprehensive collections strategy aligned with organizational goals.Define clear objectives for debt recovery and establish key performance Oversee the entire debt recovery process, including monitoring delinquent accounts, identifying high-risk accounts, and implementing recovery actions.Collaborate with collection agents and agencies to ensure effective debt resolution.Analyze collections performance using data and metrics to identify trends, areas for improvement, and successful strategies.Provide regular reports to management on collections performance.Implement effective communication strategies with customers in debt, providing clear information about payment options, negotiations, and potential consequences.Implement & manage collections systems for tracking and reporting.Collaborate with cross-functional teams, including finance, legal, and customer service, to address collection challenges and streamline processes.Provide training to collections staff on best practices, compliance, and effective communication strategies.Identify opportunities for process improvements and automation to enhance the effectiveness of collections efforts.Manage relationships with third-party collection agencies or vendors, ensuring adherence to service level agreements and quality standards.Includes managing a book of business that can range from larger accounts down to medium/small size accounts and experience on strategies and processes to secure cash.

The Credit & Collections Specialist will protect and recover company receivables by monitoring accounts and collecting delinquent business to business accounts.Accounts Receivable and minimize bad debt expenseCollects on business to business accountsPerforms account reconciliations in order to resolve unidentified deductions or cash application issuesResolve any customer issuesNegotiate with delinquent customers to set up payment plansEvaluate orders on credit hold to determine if orders should be releasedEvaluate and approve stock orders with extended payment terms before releasing Evaluate if delinquent accounts should be forwarded to a collection agencyAnalyze various collection reports daily that assist with the collection processProcess customer credit card payments and ACH payments along with monitoring and resolving declines Issue ten-day demand letters if necessary Research and make decisions on finance charges and other disputed invoices within company guidelinesProvide assistance to other departments and Associates as neededProvide training for new employees or processesReview progress of KPIs with managementAnswer inbound customer calls

A Collection Specialist is the point of contact between Client and Customers to collect debts and resolve outstanding balances. Their responsibilities include developing payment plans, locating debtors to begin the recovery process, and negotiating debt payments.Partnering closely with the Sales, Operations, and other internal stakeholders to establish best practices for areas of responsibility.Identify areas of improvement and efficiencies; provide recommendation to management as part of continuous improvement.Responsible for periodic status reporting receivables including Collections through third party.Ongoing Portfolio Reconciliation of Client A/R with Customers.

Analyze and investigate complicated insurance claims to help prevent fraud.Perform detailed site inspections.If necessary, provide well-informed court testimonies.Review and process new claims reports and court verdicts.Uphold relationships and communication with insurance departments and clients.Organize and present claim review plans.Negotiate settlements.Resolve claims in a timely manner.Stay up-to-date on local, state and federal law changes in the insurance field.

Prepare pleadings, documents, correspondence, and agreements.Maintain accurate and current information in case management systems.Communicate daily with clients in a professional manner.Communicate with defendants and defense counsel regarding case statusand settlements.Helped prepare for trial by organizing exhibits and assisting with othertasks as needed.Investigated facts and laws of cases and searched public records and otherresources to prepare cases and determine causes of action.Directed and coordinated law office activity, including delivery ofsubpoenas.

Understand and comply with the provisions of the Fair Debt Collection Practices Act and related state laws.Prepares any additional documents needed with the complaint package ex: civil cover sheet, summons, exhibits etc.Prepares all foreclosure pleadings.Prepares the Motion for Summary Judgment package.Prepares all Notice of Hearings.Prepares the Final Judgment, including the Notice of Sale.Prepares cover letter to the judge for any correspondence to judge, etc. (Ex: submission of a proposed order, final judgment, original documents, etc.).

Recognized for enhancing overall cash flow by strategically leading collection efforts as per company policies.Prepared and allocated operational budget to attain the set goals while reducing extra expenditures.Successfully oversaw AR Aging and examined Deferred Revenue to ensure the success of the organization.Performed accounts receivable and collections efforts for the enterprise as well as formulated and submitted detailed and accurate clinic and Kiosk revenue reports directly to the COO with a dotted line to the CEO.Known for identifying and minimizing bad debts and reported accurately on financial statements.Provided outclass facilitation to assure smooth flow of information with outside CPA enterprises.Supported in boosting student pacing by enforcing overage charges timely and efficiently.Built strong relations by communicating with outside collections companies and attorneys to streamline the day-to-day functions of the company.Held complete accountability for assuming control of internal collections through current student POP.

Develop sales proposals and related follow up documentation for existing and potential customers.Identified and expanded net new business, maintain positive relationships with customers, assess opportunity for selling additional products or services, and resolve customer issues.Utilize effective networking techniques to grow the territory and follow-up on leads.Effectively execute a strategy to work with others to roll out new products and solutions.Develop effective key customer and prospect account plans; demonstrate excellence in engagement delivery, insightful thought leadership, strategic problem solving, and strong client relations at senior executive levels.Research and identify prospective clients and customers; Ensure applicability of products and services in meeting their needs; plan, prioritize and schedule sales calls and demonstrations.Manage assigned client portfolio; address exceptional collection issues, activities or developments that may impact customers, competitors, products and their enhancements.

Handled incoming and outgoing consumer collection calls in an automated and manual environment.Reviewed and analyzed accounts receivable portfolios, performed reconciliations, obtained documentation/approvals to submit adjustments.Effectively negotiate payment arrangements with consumers to resolve delinquent balances.Overcome objections by suggesting sources of money and offering arrangements that are well aligned with the consumer’s ability to pay; Summarize and document conversation and payment plans.Prepared and processed vendor invoices, expense reports, check requests and payments in a timely manner.Processed and mailed check runs, ensured accurate G/L account coding and resolved variances.Maintained record transactions in the accounts payable system, including; processing bills, preparing checks for signature; Comply with client specific requirements as well as Law Firm policies and procedures.

Manage relationships with a portfolio of Clients, established and built strong relationships through consistent interaction regarding their business models, industry, marketplace and the challenges.Engaged, developed and influenced mobilizers across multiple levels within the client’s organization to demonstrate American Express’ differentiated value and achieve profitability objectives.Interfaced with various divisions of American Express to develop and implement customized and strategic account plans; achieve portfolio growth and retention targets.Led the development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions.Identified portfolio growth opportunities and delivered on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth.Proactively provided expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.

Supervised 10 Collection Specialists in performing inbound/outbound collections efforts.Led team meetings and continuous training sessions to ensure effective communication, instill a sense of urgency and foster a collaborative team environment.Exercised independent judgment and discretion while addressing team and company needs and made operational decisions that encourage high levels of service and collection realization.Composes correspondence/e-mails based on procedures and knowledge of Collections practices.Reviewed accounts that have been referred for repossession and legal actions against debtors.Placed calls, issued invoices, and emailed customers regarding payments due dates and amount owed.Tracked and analyzed production reports, worked with customers to negotiate accounts and resolved problems.