Gary Eckley Email & Phone Number

Lake Placid, Fl, Us

Hazleton, Pennsylvania, United States

While working as a General Manager, i am accountable for managing all dealership departments, including sales, service, and parts to ensure seamless operations and high performance. Here, I design and execute strategic plans to ensure growth and improve efficiency.One key achievement in this tenure include:*I attained 100% ford certification in all areas, including sales and fixed operations.

Stroudsburg, Pennsylvania, United States

As the Automotive Service manager at Abeloff Kia/GMC, I streamlined and supervised the daily operations of the service department to ensure a seamless workflow. I took charge of managing the parts inventory and ordering necessary supplies to maintain optimal efficiency, driving the teams productivity and enhancing overall customer satisfaction.A few key achievements in this tenure include:*I led a high performing team of service advisors, technicians, and service staff at both GMC and Kia dealerships, driving exceptional performance and operational efficiency.*I set a new standard of excellence by proactively managing and updating backlogged warranties, ensuring timely processing and resolution of warranty issues.

Emmaus, Pennsylvania, United States

Throughout my experience as the Service Manager at Lehigh Valley Hyundai, I drove bottom line results by prioritizing tasks, organizing schedules, and coordinating assignments to ensure timely completion. I fostered a performance oriented culture by implementing continuing staff training, motivation strategies, and conducting regular assessments. I also ensured all quality checks were conducted in line with company standards and industry regulations, maintaining high service standards.A few key achievements in this tenure include:*I diagnosed and resolved complex automotive issues, implementing innovative solutions that improved service quality.I boosted customer satisfaction by providing prompt service and maintaining clear, consistent communication throughout every customer interaction.

Stroudsburg, Pennsylvania, United States

At Major Hyundai I interacted with service technicians, advisors, and customers to enhance service quality and customer satisfaction. Here, I led a high performing team of service technicians, advisors, and parts personnel to deliver training, performance evaluations, and career development.A few key achievements in this tenure include:*I consistently delivered fast and dependable service, leading to increased customer satisfaction and improved CSI scores.*I exceeded financial targets by optimizing rate structures and enforcing strict expense controls, driving improved financial performance.*I enhanced department performance by implementing precise demand forecasting and strategic goal setting.

Easton, Pennsylvania, United States

Throughout my experience as General Manager/ Dealer Principal at Brown Daub Kia , I planned and executed innovative advertising campaigns to drive sales growth. I focused on building and strengthening long term relationships with staff, customers, and vendors, fostering a collaborative environment. By implementing service orienting policies, I ensured optimal customer satisfaction and upheld high standards of service excellence.A few key achievements in this tenure include:*I met financial and administrative goals by diligently managing funds and keeping accurate, up to date records.*I trained and mentored employees to capitalize on sales and service opportunities, driving overall performance.

Easton, Pennsylvania, United States

I started as the Service & Parts Director at Brown Daub Kia, I developed and enforced departmental policies to ensure compliance with company standards and industry regulations. I focused on building a high performing team through strategic hiring, targeted training, and performance enhancement initiatives to increase overall effectiveness. By analyzing departmental performance metrics, I identified areas for improvement and implemented strategic solutions to drive results.A few key achievements in this tenure include:*I enhanced department performance by setting ambitious goals and accurately forecasting demand.*I built synergies with the management team to optimize financial management and business profitability through strategic price structuring and meticulous budget planning.