JLL Americas Regional Director of EngineeringWEVO/BP Account

Position eliminated due to COVID and downturn in oil economy. Manage area HVAC and facilities services needs for major commercial and industrial accounts.

Healthcare Vertical Service ManagerResponsible for managing controls, HVAC , central plants and facility management for Houston and surrounding areas. Key accomplishments:• Met or exceeded financial performance metrics for service accounts. Includes managing margin performance; customer satisfaction, and revenue. • Addressed problem accounts via focused customer meetings.• Managed accountant receivables. Focused effort to reduce days outstanding greater than 90 days to less than three percent. • Worked with team to deploy and implement customer survey and feedback process. Initial results have improved customer satisfaction 27%. • Developed additional sales opportunities tied to operational improvements and energy savings.

Position eliminated due to corporate merger.Responsible for Site Services and Real Estate for approximately half of the United States and parts of Canada. Provided strategic direction and managed operations with a combination of employees and third party suppliers. Interfaced with peers on global projects and initiatives such as recycling & Green strategy, space allocation, capital planning, and evaluating managed print. Specifics: Site Services. Managed all aspects of site services. Includes but not limited to space planning, facilities operations, amenities, projects, and business continuity. Defined and met internal customer needs and expectations. Project Management. Managed build-outs for facilities in region. Managed 2.1 million dollar project for upgrade of N. America client space. Managed real estate aspects of data center upgrades. Cost Savings. Drove operational costs down via real estate space consolidations, energy efficient projects, and implementation of operational best practices. Outsourcing. Supported and managed outsourcing model via third party providers. Includes food service, wellness centers, mail and print services, and select maintenance practices. Mergers and Acquisitions. Integrated new businesses acquired by the company. Managed numerous details associated with Aon Corporation merger.

Managed facilities infrastructure, space planning and administration and fulfilled various leadership roles in an urban area made up of TMC facilities and medical institutions such as M.D. Anderson Hospital, Baylor College of Medicine, etc. Direct reports include the Vice President of Facilities Operations, the Vice President of Project Management & Controls, and the Director of Purchasing. Key Accomplishments:Leadership. Provided divisional management responsibility in the absence of the Executive Vice President of Planning and Development. Significant change management and problem resolution skills. Strong disaster preparation and business continuity planning experience. Finance and Budgeting. Developed key financial metrics to aid efficiency measures, costing and benchmarking. Directly worked with internal and external resources to apply for and secure grant funding or other funding sources. Organizational Culture. Transitioned department from reactive based posture to proactive. Changing the existing culture from a para-military environment with no self directed teams to a strong collaborative, team-based organization with goal and measures.Environmental and Safety. Performed in-house EHS compliance audit. Identified and addressed numerous improvement opportunities such as re-classification of wastes, PPE assessment, reduction of waste streams, and confined space entry procedures. Implemented risk assessment, hot work, job safety assessment and chemical purchase review programs. Established safety advocacy program and EHS ownership among departments. Technology. Further developed existing computer based maintenance management system

Managed over 2 million square feet of a campus facility made up of high-rise buildings with data centers, light manufacturing and distribution. Managed maintenance and operational activities including fire alarm systems, UPS, data centers, landscape, preventative maintenance, HVAC, central plant, etc. Promoted within various management positions at the corporate headquarters. Managed exempt and non-exempt employees, contract labor and temporaries. Highly adaptable to change during high growth and expansion as well as market consolidation and contraction.  Environmental, Health and Safety. Managed global waste vendor program ensuring Compaq hazardous waste is disposed of within regulatory compliance requirements for domestic and international sites. Indirectly managed some remediation projects. Managed actions and assured compliance with various regulatory agencies such as OSHA and State EPA agencies. Developed and presented safety training programs such as ergonomics, electrical safety, confined space, etc. Managed the development of national and international protocols used for compliance and management systems audits. Developed training programs for internal and external EHS&S auditors.

Managed the 1 to 11pm operations and maintenance shift. Responsible for implementation and administration of various programs involving personnel, work control, quality assurance, energy conservation and preventative maintenance. Prepared or assisted in establishing budgets, policies, objectives, and plans for operational matters.