• Operation Inherent Resolve (OIR) Iraq Desktop Support (DTS) Lead for (5) Desktop/System Administrators.• Lead on OIR SR/IR OIR review process. In 2 months, the team was able to resolve/update over 250 request.• OIR Iraq theater DTS SME, traveled to numerous sites in Iraq to provide DTS/Systems Admin support• Utilize Active Directory, SMS ticketing System and several Remote Log In programs to provide remote support• Provide superior support to the US and Coalition Military forces under the auspices of the US BICES program

• Interface with Information Management Officers (IMO) to T/S computer, network, and software issues.• Use AD DS, DHCP, DNS, Power Shell and Print Management console for diagnosing user and IMO concerns.• Employ Remedy call management software and tools, to log, manage and escalate trouble tickets.• Utilize Active Directory and Microsoft Exchange Server to create/modify user and email accounts.• Utilized network security solutions such as SSL, Single Sign On, CAC and Smart Card Tokens.

• Resolved customer technical issues for the Army Enterprise Service desk using Remedy software.• Utilized the Bomgar Representative Console for remote client management.• Provided front line technical support for over 1000 end users in 14 States using AD DS, DHCP, and DNS.

• Windows Server 2008/2012 Administrator, managed accounts and permissions for 40 small business clients.• Installing and supporting Windows 7, configuring, managing, and maintaining hardware.• IP and IP routing; IPSec; DHCP; remote access, domain name resolution, network connectivity.• AD DS; domain controllers; sites and replication; domains and forests.• Configured LAN & VPN/Remote access using VPN AnyConnect and Cisco VPN Client. Utilized Team Viewer.• Knowledge of the following: network protocols and devices; TCP/IP including subnetting and CIDR notation.• Fundamentals of installing, configuring and implementing security on Cisco 2960 and 3550 switches and Cisco 2811 routers with the 12.4 IOS.

• Basic Safety, rig up and rig down, pre and post job inspections, preventative maintenance and safety. • Sand mover operator, various levels of pump maintenance. Qualified accident free CDL driver.

Monitor World Wide Sensor status for (9) global sensors utilized for advanced warning and Global Defense. Generate incident reports for sensor outages, liaison for Global Sites and the Missile Defense Watch Officer.

Conducted over 175 field audits to verify conformance with contractual requirements, utilize quality assurance sampling systems and statistical techniques, and recommend revision of internal specifications and documents when deficiencies are detected. Document customer deficiencies and initiate internal customer corrective action reports. Conducted over 100 Quality Completion Reports (QCR) to validate the completion of Letter of Technical Directions (LOTD) and verified the Master Schedule of Work (MSOW) was reflective of the changes. Tracked over 250 incidents in theater and submitted Serious Incident Reports (SIR) or Incident Reports (IR) as necessary. Conducted mission analysis with focus on sustaining or enhancing overall performance. Liaison with 49 Forward Operating Bases (FOB) for operational support. Reviewed submitted reports for content and report compliance, ensured completion of all required reports. Reviewed the Daily Situation Reports for 49 FOBs, collected and analyzed data on Operations, Logistics, Transportation, and Facilities Management for associated matrices.

Participated in in over 450 daily training opportunities for warfighters by operating the Distributed Multi-Echelon Training System (DMETS). Trained in the operation of The Discrete Event (DE) Simulator, Missile Defense Space-warning Tool (MDST), Truth Interface Unit (TIU), Ground-based Midcourse Defense (GMD) System Trainer (GST), C2BMC, Link 16, and PDSM. Provided White Cell support, for over 200 training scenarios, by simulating the National Military Command Center, Cheyenne Mountain Directorate and Aegis Naval systems. DMETS Aegis Ballistic Missile Defense (BMD) Subject Matter Expert (SME). Represented CAS and the MDA at conferences in Norfolk VA, San Diego CA, and Yokosuka Japan, for BMD planning conferences. Utilized Aegis and BMD technical knowledge to support the two week Terminal Fury training exercise in Hawaii. Provided perishable data and objective evidence to support training objectives.

Effectively supervised 25 personnel in the successful completion of over 700 very high profile RDT&E exercises and live fire events utilizing U.S. Navy ships, aircraft, submarines and Allied Navy ships. Planned, prepared and conducted Pilot briefs ensuring safety of flight and the safety of maritime shipping operations within the 36,000 Sq. mile Pacific Missile Test Range.Operational excellence using U.S. Navy ACDS, NTDS, Link 11, Satellite Link 16, Sure Track and GRIDS tracking systems. Executed and monitored multiple Combat Systems Sea Qualifications Trials (CSSQT) and various Joint Exercises with the Japanese Defense Force (JDF), Korean and Norwegian Navy. Successfully completed 3 Trident Ballistic Missile live fire evolutions, in addition to RDT&E on new and improved Naval Air Weapons (HARM, SLAM, T-Hawk, and Harpoon).Lead Range Operations Clearance Coordinator (ROCC). Effectively supervised the Operational Watch Team including the ACDS operator, Communications operator, Tactical Data Link Coordinator, and the Air Intercept Controller. Direct liaison with the NAVAIR Test Conductor.Unquestioned Subject Matter Expert on all areas of operations conducted on the Missile Sea Test Range. Well studied and extremely knowledgeable of proper procedures and safety requirements.

Senior Military Liaison for 4 Military members and 130 Civilian Mariners. Coordinated the Underway Replenishment (UNREP) of 12,753,567 gallons of Diesel Fuel, 5,128,402 gallons of Jet Fuel, and over 1,453,407 pounds of Missiles, Bombs, High Explosives, Ammunition, perishable food items and general stores to 46 U.S. Navy and Foreign Navy Warships while underway steaming at 15 knots, with zero incidents or mishaps.Training and Administrative expert, Redesigned 15 pre-existing dormant programs into a comprehensive training and safety program tailored to unique Military requirements resulting in a 17% reduction in required maintenance and a 86% drop in safety hazards and shipboard mishaps thereby maximizing efficiency and overall effectiveness.Excellent organization and team building skill. Organized the Moral Welfare and Recreation raffle, which helped to mend the strained ties between the Military and Civilian Mariners. The raffle raised $5,663 for new exercise equipment and audio video upgrades dramatically improving quality of life.Designated Navy Helicopter Control Officer (HCO). Logged over 100 hours controlling Navy Helicopters and flight crews during hazardous at sea refueling and ammunition transfer evolutions in day and night environments utilizing Shipboard Communications and Visual Flight Rules (VFR).

Combat Information Center Supervisor with direct Supervision of 30 multi-cultural personnel in day to day operations. Qualified and proficient Ships Self Defense System (SSDS) operator, SPA 25G Radar Repeater Operator, and knowledgeable Amphibious Operations Supervisor. As the Assistant Safety Officer, I planned, scheduled, and maintained critical time lines for 20 personnel comprising 4 work crews on 24 hour schedules to complete required maintenance, preservation, and outfitting during the Ships Restricted Availability. The ships entire overhaul was completed on time and budget with 98% job accomplishment and zero reportable accidents or mishaps.Combat Systems Training Team Leader. Executed realistic training environments utilizing Battle Force Team Trainer (BFTT) scenarios. Trained and Evaluated all critical Combat Systems Team members during self assessment and certifications processes which resulted in an improvement from 55% to 93% proficiency for the ships overall survivability.

Tactical Flag Command Center (TFCC) Supervisor. Managed 25 personnel, maintaining 24 hour shift work schedules to provide consistent time critical perishable World Wide Intelligence and Operations data to Executive Commanders whose area of responsibility covers 47 Million Sq. Miles of Ocean and Land from the International Date Line to the Arabian Gulf.Subject Matter Expert, technical expertise using Global Command and Control System Maritime-Common Operational Picture (GCCS-M COP), Theater Ballistic Missile Core System (TBMCS), and Air Defense Systems Integrator (ADSI). Handpicked by COMPACFLT “by name” as a crucial member for the JTF 519 Battle Staff Roster for demonstrated Technical Superiority.Battle Watch Supervisor for 1 of 2 Battle Watch Teams during Tandem Thrust, Terminal Fury, and Ulchi Focus Lens COMSEVENTHFLT Exercises. The other Battle Watch Supervisor was a United States Navy Master Chief Petty Officer (E-9).Documented and proven Supervisory Excellence. Lead a 12 person team in the operation, maintenance and upgrade of 19 Executive Shipboard Vice Admiral Staff Spaces, including 130 computers, 20 printers, 35 Secret Secure Telephones, 11 Epson Projectors, 8 Executive Briefing Plasma displays, and 2 High Capacity, state of the art video routing units, increasing communications capability by 53%.

Course Curriculum Manager for 6 advanced U.S. Navy Electronics, Command, Control, Communications, Computer, and Intelligence (C4I) professional programs. Managed 11 instructors and 532 students in the proper execution of tactical programs designed to expand the knowledge base of Senior Military Leadership, and to train and mold junior inexperienced sailors into knowledgeable and capable assets to U.S. Navy Ships and Shore Based Installations throughout the world. Qualified Master Training Specialist. Awarded the Navy Commendation Medal for Superior performance, expert management and teaching ability.Facilities Manager for 60,000 Sq Ft of classrooms, computer labs and Simulation Module rooms. Managed all heating, cooling, ventilation, pluming and structural issues as a single point liaison. Supervised, monitored, and tracked to completion the roof repair of the main computer lab, resulting in minimal downtime and zero loss to sensitive computer and simulations equipment.Excellent working and operational knowledge of Aegis C&D and all equipment associated with operating within the U.S. Navy Aegis Combat Information Center. Works well under pressure and maintains a professional working relationship with Senior Military Leadership. As a Navy trained instructor and Master Training Specialist I possess Excellent interpersonal and written communication and presentation skills.