• Professional experience: Network Systems Management; Network Security Management; Helpdesk Management; Telecommunications management; Customer Service• Graduate: Networking & Communications Management• Self-motivated, with impeccable operational and organizational skills: verbal/written communication, problem-solving, decision-making, and time management.ACHIEVEMENTS:ICS:o Aided in acquiring full management services of multiple clients, resulting in the growth and expansion of ICS clientele; and increase in profits. o Designed and implemented the network infrastructure for one of ICS’s biggest clients - The Gathering Spot: Atlanta, Washington D.C., and Los Angeles locations.DPH: • Created DPH Telecommunications Department, bringing focus to managing DPH telecom system for DPH HQ and primary DPH branch locations.o Eliminated over 400 excess phone lines & Converted over 1,000 phone lines to VoIP for GA DPH HQ and Lab Locations, saving over $80,000 per year in telecom expenses.o Provided avenue to assist to DPH district locations throughout GA with telecom Issues.o Provoked procurement of State-Wide Ticketing Management System for DPH HQ and District Locations.GRTA:• Improved GRTA Network performance. Implemented VPN and Wi-Fi connectivity – greatly increased productivity.o Provided quality video conferencing, and streaming – Improved quality and reliability of Broadcasted GRTA Board Meetings o Enabled GRTA field workers to securely access GRTA databases remotely.o Enabled GRTA Employees to telework when needed.TECHNICAL KNOWLEDGENetworking: Manage and troubleshoot LANs / WANs / WLANs; Network System Security.Telecommunications: VoIP / SIP / PSTN; Mobile Device Management.Hardware: PC and end-user hardware: Workstations, scanners, printers, cell phones, modems; Build and test CAT-5, -5e, and -6 Ethernet cable. Configured and managed Routers, Switches, WAPs, UPSs, Firewalls (FortiGate, Cisco, Meraki, Palo Alto); Installed and managed POS Devices (Printers, Card Readers).Software / Applications: Network Design (Microsoft Visio, Lucid Chart); Workstation OS (Macintosh, Microsoft, Linux), Service Ticketing (Fresh Desk, Cherwell); GA Enterprise Technology Services (Remedy, GETS Catalog, ITFM); Network Monitoring (Solar Winds, VitalSuite, Wireshark, Meraki); Mobile Management (AirWatch MDM); AT&T HVS System (Mitel Clearspan & OpEasy); Platform 28 Cloud Mgmt. (Voicemail, IVR, Softphone); Parallels, VMware, SharePoint.Programming: PowerShell, VBScript, and JScript; Global Northstar Club & Restaurant Software.