Gary Grant Email & Phone Number

Akron, Ohio, United States

Responsible for transformation program that spanned the entire company and had planned savings of $1 billion. Efforts included building a Digital Factory, enhancing customer offerings, skill building in Supply Chain, fundamental changes in the way work is designed, planned and executed in the field, and launching analytics to drive better decisions. Scope also includes all strategy and implementation of emerging technologies in the field. Programs include smart meter deployment, grid modernization in Ohio and Pennsylvania, EV programs, battery storage solutions and solar deployment. Active portfolio exceeds $600 million.

Akron, Ohio, United States

Responsible for all field operations for three operating companies across Ohio. Disciplines include Lines, Stations, Meter as well as all supporting organizations. Primary interface for all union officials. Span included 2,800 employees, 2 million customers, an operations budget of $200 million and a construction budget of more than $600 million.

Akron, Ohio

Responsible for billing, contact center and collections for 6 million customers across 10 operating companies in five states.

United States

Leader of the regulated contact center organization which covers 6 million customers across five states and handles more than 17 million calls annually

Responsible for all aspects of front and back office customer service functions for a leading retail energy supplier.

Responsible for credit and collections activities for the second largest electric utility spanning five states. All aspects of the business including credit policy, inbound and outbound call centers and field collections were included.

Covered credit and collections policy and execution as well as low income program design in four northeastern states.

Master Of Science (M.S.), Operations Research

Bachelor Of Arts (B.A.), Economics