Gary Gutierrez Email & Phone Number

Washington Dc Area

• Troubleshooting hardware issues on computers which consists of replacing screens, motherboards, memory, cooling systems, and other important computer components• Conducting company inventory and restocking equipment• Imaging computers and installing software• Maintaining company documents on Google Docs server• Collaborating with technology partners• Consulting regularly with Senior Technician on new technology purchases• Serving as a lead and mentor to level 1 technicians• Providing assistance on special projects to Senior Technician as necessary

Loudoun County Public Schools

Delivering contracted customer requirements including copying, faxing, printing and scanning functions• Downloading and installing printer drivers on equipment• Escalating printer network issues as appropriate• Performing configuration of devices to include IP address configuration, scanning templates, User access levels and Scan to File/Email• Serving as a point of contact for equipment support and service, removal, delivery, and receiving electronic customer jobs• Performing basic equipment problem diagnosis• Cleaning and maintaining office equipment as needed• Replacing operator accessible parts and consumables• Maintaining appropriate supply inventory and collecting/submitting meter reads• Applying asset tags to office equipment and updating database• Processing and distributing incoming and outgoing faxes, logs for billing purposes

• Supervised currency, coin shipments and supply shipments• Oversaw rules and regulations applied for critical security procedures by the team• Scheduled and supervised task and shift fulfillment• Managed all operational documentation in the branch• Audited teller drawers, branch inventory and branch advertisement• Coached/mentored tellers on a daily basis to improve customer service• Coordinated with the teller supervisor organizing the tellers, and with cash handling shipments• Organized teller line schedule and also teller end of the day side work• Developed positive customer relations with patrons through exceptional customer service• Ensured proper execution for all transactions

Bachelor'S Degree, Information Technology

Concentration in Cyber Security

Associate'S, Information Technology

IT Completed Classes - ITP 100 Intro/Telecommunications - ITE 115 Intro Computer Appl/Concepts - ITP 120 JAVA Programming I - ITE 221 PC.

High School Diploma, 11Th-12Th

9Th-10Th