I have a solid background in Customer Services and Sales and I have experience in Leading and Supervising teams. I can be relied upon to carry out my duties in accordance with the highest standards, policies and procedures. Throughout my career I have provided advice and guidance to those who need it and on a personal level I am a patient individual who doesn't overreact to a situation and instead stays in control. I have a strong sense of responsibility and I expect to succeed in any task I am given. I am now looking for a position that will allow me to develop my skills, experiences and ability.
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Group Projects EstimatorCrosswater UkDartford, Gb
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Customer Services And Sales AdvisorCrosswater Uk Jun 2021 - PresentDartford, England, United KingdomProvide customer service to a range of customers via fax, email and telephone including order placing, data input for retailers, effective complaint resolution and other customer service related issues. Proactively keep customers informed of any issues that may affect their order and ensure these are rectified where possible to the customer's satisfaction.
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Advice & Claims AssistantAbta Nov 2020 - Jun 2021London, England, United KingdomProcessing claims from customers, travel agents, tour operators and other members of the travel industry to prepare them for payment authorisation. Advising claimants on information required, explaining processes, supporting and guiding individuals through the claims process. -
Overseas Travel Co-OrdinatorCruise & Maritime Voyages Oct 2019 - Jul 2020Purfleet, England, United KingdomAdministering the Cruise & Maritime Voyages fly-cruise package programmeOrganising group flight allocation and ticketing for fly-cruise passengersProcessing flight cabin upgrades from Economy class to Premium Economy and Business ClassLiaising with worldwide port agents regarding passport/visa requirements and updating world cruise itineraries with health and vaccination requirementsAssisting passengers on the day of departure at London Gatwick, Heathrow and Stansted Airports and assisting with passenger check-in at Victoria Coach Station -
Team Leader - Customer ServicesCruise & Maritime Voyages Jul 2014 - Sep 2019Purfleet, England, United KingdomTeam leading a team of twelve colleagues and allocating daily tasks and targetsResolving customer telephone and email complaints, hosting training sessions on telephone call handling and how to respond to customer emails Mentoring apprentice colleaguesAdministering the Cruise & Maritime Voyages river cruise programme for UK customers, liaising with UK travel agents and tour operators for cabin allocation and ticketing for river cruise passengers
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Financial AnalystCruise & Maritime Voyages Jan 2013 - Jun 2014Purfleet, England, United KingdomAllocating daily bank, credit card, debit card and cheque payments to cruise bookingsIssuing weekly and monthly credit agent statements Credit control to ensure all cruise booking deposits and balances were paid on time
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Sales Support ExecutiveCruise & Maritime Voyages Jun 2012 - Dec 2012Purfleet, England, United KingdomSupporting the Agent Sales Manager and the Business Development Managers, preparing weekly reports on our cruise business salesGroup travel enquiries and preparing group proposal fare quotesOrganising and preparing travel agent ship visits at UK portsRegistration of new travel agents into the Cruise & Maritime Voyages databasePreparing and sending travel agent e-blasts with the latest cruise fare offers
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Reservations Sales Agent And Customer Services AdministratorCruise & Maritime Voyages Jan 2010 - May 2012Dartford, England, United KingdomCruise ticket issue and flight bookings. London Tilbury Cruise Terminal passenger check-inBookings in the telesales operation with opportunities to up sell cabins and add additions to the cruise bookings
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Reservations And Ticketing AgentAir Mauritius Mar 2003 - Sep 2008London, England, United KingdomFlight enquiries and reservations, pre-flight reservation checks for non-ticketed bookings to ensure these were either paid and issued or cancelledAdministering the Kestrelflyer frequent flyer programme for UK customers developing membership and submitting applications for processing -
Deputy Ticket Office Supervisor, Prepaid Department Supervisor, Lead Agent & Passenger Sales AgentLufthansa Aug 1985 - Feb 2003London, England, United KingdomDeputising and supervising a team of nine colleagues Supporting and training the colleagues on reservations and ticket issuanceArranging the monthly roster, allocating and monitoring annual leave entitlementCashiering, ticket issue, air fare calculations, organising prepaid tickets and ticket refunds
Gary Heather Education Details
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Chapman BennettPass -
Thurrock Technical CollegePass
Frequently Asked Questions about Gary Heather
What company does Gary Heather work for?
Gary Heather works for Crosswater Uk
What is Gary Heather's role at the current company?
Gary Heather's current role is Group Projects Estimator.
What schools did Gary Heather attend?
Gary Heather attended Chapman Bennett, Thurrock Technical College.
Who are Gary Heather's colleagues?
Gary Heather's colleagues are Dylan Whybrow, Paul Burdus, Hannah Swift, Stephen Goodger, David Hance, Jon Stevens, Toni Symons.
Not the Gary Heather you were looking for?
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2rhr.co.uk, heatherconsulting.co.uk -
1islington.gov.uk2 +447918XXXXXX
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