Gary Hedges Email & Phone Number

Farnborough, England, United Kingdom

Farnborough, England, United Kingdom

Responsible for all aspects of Splunk Administration at QinetiQ, working within our core technology team to enhance our company-wide usage of the Splunk Enterprise platform. My role includes defining and overseeing maintanence & alerting, development and delivery of training, as well as defining and documenting best practices as part of our Centre of Excellence.In addition to my responsibilities with the Splunk Technology team, I also serve as a Scrum Master within our IT Dev Ops Project Delivery teams. This role provides the backbone to the delivery team, by assisting Project Management with the organisation, tracking, and escalation of sprint delivery, as well as the team's resource utilisation.

Farnborough, England, United Kingdom

Working within a delivery team whose main focus was the delivery of both run & maintain, and hygiene projects to improve our systems and their infrastructure.My key focus was organising and performing IT application administration, testing, and updates, as well as troubleshooting application issues escalated to the team. This was initially for a variety of different applications & services, however over time my role focused toward our developing Splunk Enterprise platform.

Farnborough

The Applications Support team at QinetiQ provide 2nd & 3rd line IT applications support to QinetiQ employees for corporate applications. Ensuring customer queries and incidents are resolved to support the business. – this includes performing IT application administration, testing, and updates, as well as troubleshooting application issues reported to the team.As the team lead, I monitor, coordinate and supervise the daily activities of the staff in the team including 1st line people management and associated responsibilities including performance and development management.

Farnborough, Hampshire

Following a successful tenure with Accenture I was selected by QinetiQ for TUPE into their organisation as part of a company-wide move to bring their IT structure back in-house. I joined the merged QinetiQ and former Accenture IS department within the shared services division and my role has widened taking on increased support for other applications including SAP roles and Authorisations, DOORS administration, and administration of the Micro Focus (formerly Borland) Software Development Toolset.

Farnborough, Hampshire

I initially joined Accenture in April 2009 as a Technical Analyst working on the Helpdesk as part of their outsourcing contract with QinetiQ.I was based at QinetiQ's Farnborough site and responsible for 1st line support of QinetiQ staff with various software/hardware etc under the Windows platform.During my time with Accenture I progressed quickly, taking on extra responsibilities such as becoming the training rep for the Helpdesk team responsible for managing & organising the training and development of all Helpdesk staff in addition to my daily Helpdesk responsibilities.In recognition for my hard work and the success I had made, I was promoted and joined the Applications team who specialised in the 2nd and 3rd line support of applications running on the Windows platform and investigating further those issues which the Helpdesk were unable to resolve.

Stanwell Moor, Surrey

Intersoft supply database management systems for logistics companies and my role is to oversee the running of all aspects of technical support.I brought a structured approach to the way support is provided, from initial call logging, problem diagnosis, monitoring bug fixes, and call resolution & customer satisfaction.I then progressed to assist with troubleshooting of advanced technical problems (2nd line support) and also took a supervisory role to help other support staff to process calls effectively within established service levels.

Staines, Surrey

Whilst studying for my HND at Kingston University I took on a part-time role at Boots Opticians. During my time with Boots I demonstrated my willingness to learn by building up a wealth of knowledge of the optics industry, this enabled me to effectively provide customers with technical information, provide dispensing of single-vision lenses, as well as helping to develop my customer service skills.

Hounslow

Malca-Amit are a freight company specialising in customs clearance and secure door-to-door delivery of highly valuable goods. As part of the imports team I was responsible for learning various Customs & Excise procedures and security protocols thoroughly to both ensure strict adherence and the smooth management of shipment logistics within service level targets.