A strategic and highly accomplished INFORMATION TECHNOLOGY EXECUTIVE, with vast expertise in business process automation for both cloud-based and self-hosted solutions that involve electronic invoices, workflows, signatures, and document storage solutions. Leverages outstanding leadership and communication skills to assess needs, deliver solutions, and ensure buy-in from all key stakeholders. A goal-oriented and focused top performer, who drives efficiency and profitability for an organization. ● Software Development and Deployment ● Key Relationships Management ● Staffing and TrainingTechnology Experience:• Search/MySearch: Custom Brandywine in-house application was like “Google Search” and used for property, tenant, vendor and employee information. The custom MySearch solution was specific to a user’s properties and role that had alerts and reports relevant to the specific user’s role in the company. • Brandywine Connect: Tenant application for web and mobile devices used to process service requests, visitors, and resources. The application also provided local amenities, building-related resources, and local traffic and transit information. BRT is a $500 million, publicly traded, full-service commercial real estate company, with more than 220 properties.• OnBase Document Management: Enterprise content management software that centralized and secured all business documents. In addition, the application was being used for internal workflow processes, document composition, and document conversion to OCR. Both vendor service and construction contracts were generated, using the OnBase software. We also were beginning to integrate DocuSign with the OnBase document creation and approval process.• DocuSign: Electronic signature application was being used both internally and externally. Multiple templates were enabled in order to facilitate signing of standard forms by tenants and vendors.• Expensify: Electronic employee expense reporting application used to submit electronic receipts, along with automation of the expense report creation process.• MRI: ERP accounting and property management software used for our financial reporting, along with property and tenant maintenance. • Avid Invoice: Electronic invoice processing application with workflow approvals and automated batching to MRI accounting system.• Electronic Cash Receipts: Custom in-house application, used to automatically load ACH and wire transactions from various banks to the MRI accounting system.
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Senior Director Of Information TechnologyBrandywine Realty Trust Mar 1998 - Apr 2021Philadelphia, PennsylvaniaManaged entire Brandywine Realty Trust (BRT) IT department, which consisted of 13 full-time employees and one or two contractors, and served as member of BRT senior management team, with seven direct reports, most involved in software support and development. Instituted several custom self-hosted applications (Brandywine Connect, Search and MySearch, BRT public website), along with multiple vendor applications, both self-hosted and hosted, including MRI property management software, OnBase enterprise content management, DocuSign, AvidXchange invoices, utility processing, and Expensify. Responsible for and managed annual IT business plan, along with meeting all proposed objectives. • Ran monthly IT staff meetings along with having weekly 1-on-1 meetings with direct reports. • Served as point person from Brandywine standpoint regarding software evaluation and selection for various needs of all business units at company, continuing in role of managing all software applications and support and development personnel in last year.• Posted highest departmental rating in employee survey conducted in 2019, with department having 90% employee retention rate during that time. • Achieved employee retention of 92% on average annual basis, having only five employees leave department over five-year span.• Completed 100% of all business plan goals.• Accomplished clean audit in four of five years, with only two minor deficiencies.• Developed and/or deployed these software applications during tenure: -
It Director Of Business ServicesBrandywine Realty Trust 2004 - 2014Philadelphia, PennsylvaniaManaged all software applications, including MRI property management, AvidXchange invoice processing, and eTenants work order system. Supervised five direct reports, who were responsible for developing, maintaining, and supporting all in-house and third-party software applications.• Primary point person for selection of MRI property management software ERP system.• Primary evaluator for AvidXchange invoice processing software for electronic invoice processing.• Managed development and customization of BRT public website. -
Director Of ItBrandywine Realty Trust 1998 - 2004Philadelphia, Pennsylvania
Gary Hess Education Details
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Commerce And Engineering
Frequently Asked Questions about Gary Hess
What is Gary Hess's role at the current company?
Gary Hess's current role is Business Process Automation Specialist | Converting paper-bound and redundant business processes into streamlined solutions through the use of technology.
What schools did Gary Hess attend?
Gary Hess attended Drexel University.
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