Gary Heywood Email and Phone Number

Having worked in the retail industry for many years, 16 of these as a sales manager, I have a wealth of knowledge and experience in delivering exceptional customer service from both a personal level and from inspiring my sales team, driven by my passion and enthusiasm, to deliver levels that far exceed the customer expectations. I understand the importance of achieving the company key performance indicators and communicating these effectively, ensuring everyone is aware of their roles and responsibility’s within the team, and that these are monitored and recognised with regular appraisals. I take responsibility for upholding my own product knowledge of the latest developments in a rapidly changing technological environment and maintaining my position as a “go to” individual within my team. I am adept at recognising individual skills and competences in my team and using effective delegation to achieve the desired result. I understand the relationship of cost V deployment and how this can affect both the P&L and customer service levels. I have a full appreciation of health and safety guidelines, manual handling and equal opportunity's and I hold a current “first aid in the workplace” certificate. I have a exceptional attendance record, having no sickness or lateness recorded for over ten years

Having started with Comet as a driver, I have progressed to sales, and then to management over the years, working my way up to sales manager of a £12 million turnover store, responsible for merchandising, deployment and colleague development, whilst exceeding sales targets, in a fast paced customer focused environment.