Gary Howe Email & Phone Number

Greenford, England, United Kingdom

Winnersh, England, United Kingdom

Providing telephone, email and remote support for X3 Manufacturing and Distribution to ensure customer queries and issues are resolved to their satisfaction and to the benefit of the business.

Winnersh

Providing effective telephone support for Sage1000 and Sage Line 500 to ensure customer queries and issues are resolved to their satisfaction and to the benefit of the business. Attending customer meetings to assist in resolution of issues raised. Testing suspected defects and providing full details to the R&D department for correction and subsequently testing any fixes that are provides. All done in accordance to ISO 90001 guidelines.

Managing a Customer Services team effectively.Managing customer escalations of support issues until their resolution, in accordance with QMS complaints procedure.Contributing to the team and departmental strategy to achieve divisional goals.Interpreting and clarifying customer requirements and providing appropriate clearly defined solutions within an ISO UK 2001 environment.Ability to absorb and communicate technical information.Using QMS techniques to improve internal… Show more Managing a Customer Services team effectively.Managing customer escalations of support issues until their resolution, in accordance with QMS complaints procedure.Contributing to the team and departmental strategy to achieve divisional goals.Interpreting and clarifying customer requirements and providing appropriate clearly defined solutions within an ISO UK 2001 environment.Ability to absorb and communicate technical information.Using QMS techniques to improve internal processes and create good customer relationships.Ability to communicate verbally and in writing, effectively and efficiently.Ensuring that team members receive appropriate product and personal training. Show less

Providing effective telephone support to ensure customer queries and issues are resolved to their satisfaction and to the benefit of the businessAttending customer meetings to assist in resolution of issues raisedTesting suspected defects and providing full details to the R&D department for correction and subsequently testing any fixes that are provides. All done in accordance to QMS guidelinesContributing to the reduction of the number of outstanding customer service issues… Show more Providing effective telephone support to ensure customer queries and issues are resolved to their satisfaction and to the benefit of the businessAttending customer meetings to assist in resolution of issues raisedTesting suspected defects and providing full details to the R&D department for correction and subsequently testing any fixes that are provides. All done in accordance to QMS guidelinesContributing to the reduction of the number of outstanding customer service issues from over 650 to 450 Show less

Reading, England, United Kingdom

Securing orders for prestigious overseas projectsSupervising multi-lingual sales assistant in day-to-day mattersEstablishing procedures to monitor order entry and manufacturing processContributing to the establishment of overseas agents in order to promote company profileand increase salesProviding effective project management using KMS Project Management database system within Microsoft Windows

Hillingdon, England, United Kingdom

Establishing and introducing a computerised quotation and order entry system (reducing response time from 3 to 1 day)Maintaining and updating database for 400 products and 300 customersProviding quotations on behalf of international organisations (90-100 per month)Controlling order entry procedure (30 per month with values $5,000 - $500,000)

Hillingdon, England, United Kingdom

Implementing successful transfer of product group to an associate companyVetting documentation including terms and conditions to ensure acceptabilityVetting international legislation and documentation, including liaising with legal department to facilitate trading arrangementsSupervising sales assistant in day-to-day divisional matters

Middlesbrough, England, United Kingdom

Preparing and submitting quotationsControlling order entry procedurePrimarily responsible for sales increasing from $600,000 to $1,200,000 over an 18 month periodReducing outstanding customer account queries from £300,000 to under £25,000Contributing to transfer of sales office from Uxbridge to Thornaby-on-TeesEstablishing and implementing computerised invoicing systems

Bsc, Management Science (Operational Research)

A Levels; O Levels