• Senior level support for the Coldwell Banker home office of over 200 employees using LANDesk, TeamViewer, Teams, or onsite/in office.• Ivanti (LANDesk) image capture and restore for computer deployments. • Installs, configures, and troubleshoots Windows operating systems, macOS; network connectivity software; proprietary application software; PC hardware and other approved peripherals. • Assists Network Engineers in debugging network issues as required. • The “go to” technician for Apple products including MacBook Pro, iMacs, iPad and iPhones. • Configures and troubleshoots network printing on client computers.• Travel to branch offices as needed.• Educate users on IT policies and procedures. • Participates in Special Projects.• Some Windows Scripting

• Senior level support for the Coldwell Banker home office of over 200 employees.• As the LANDesk Administrator, create OSD Scripts, scheduled tasks, distribution packages, PXE Boot menu items, etc.• LANDesk image capture and restore for computer deployments. • Installs, configures and troubleshoots Windows operating systems; network cards and network connectivity software; proprietary application software; PC hardware and other approved peripherals. • Assists Network Engineers in debugging network issues as required. • Support Apple Mac Pro, Mac Mini, iMac used in the Marketing Department as well as iPad and iPhones as BYOD for Real Estate Agents and Staff. • Configures and troubleshoots network printing on client computers.• Travel to branch offices as needed.• Educate users on IT policies and procedures.

• Senior Level Tier 3 support for North and South America operations. • PC hardware/software support in all aspects, including onsite and phone support using VNC. • Log, track and resolve using Remedy CPSS ticket system.• Lotus Notes administration with Domino Server. IBM mainframe support. Printer maintenance and support in onsite atmosphere.• SecurID RSA token remote access troubleshooting.• Troubleshoot BlackBerry Activations.• Access Admin duties include: New user setup in Active Directory, Lotus Notes 7 setup using CA process in Administrator, AD security group access to folders and applications, SecurID remote access setup and administration, Safe Guard Easy and MS Bitlocker unlock/password resets.

• Install and manage Windows 2000/2003 servers over TCP/IP, which provide a variety of services -- including file, Intranet, Scan, Citrix, Microsoft SQL and email.• Secure and monitor systems. Manage Active directory domain and Norton Antivirus clients and server. Setup and maintained directory file security using groups.• Exchange Administrator duties included add/delete and maintain email inboxes using Active Directory and System Manager on Win2003 Exchange 2003 Server. Setup and delete group objects.• Assisted the migration from Exchange 2000 to Exchange 2003. Also setup and installed an additional front end Exchange 2003 server.• Citrix Administrator duties included add/delete users, maintained security access control to programs and directories. Installed and upgraded Citrix.• Setup and support VPN and Citrix connections. • Monitor and maintain GFI MailEssentials and MailSecurity Email Spam filter to keep up with today's Spam. Implement and administered company security policies.• Performed routine backups using Veritas / Symantec Backup Exec. Created the offsite tape rotation plan.• Install SSL certificate for eCommerce section of company's original Internet website. Assisted in acquiring new eCommerce site currently being used and transferred the VeriSign SSL Certificate from the old site to the new site.• ACT! 2006 – Installed, configured for users, maintained and backed up the database, etc.• Exceptional in providing desktop support for issues relating to software and hardware matters. Assisted users and applied fixes using VNC and RDP.• Maintained company’s Intranet on Windows IIS 6 configuration using Dreamweaver. • Setup new user logon IDs and assigning/resetting passwords in Active Directory (AD) and AS400. Checked AS400 system status hourly. Familiar with AS400 database utility DFU.• Responsible for NEC2000 PBX Phone system, including adding and removing extensions, setting up VoIP extensions, running reports, etc.