Broader responsibility for the design and implementation of managed security solutions including staff management and practice delivery with a responsibility to develop team members by presenting opportunities, providing timely continuous feedback, and communicating expectations. SOC Manager for Tier 1 Support and Tier 2 Engineering of Managed Security Services across multiple SIEM platform teams including ArcSight, Qradar, McAfee Enterprise Security, Splunk and LogRhythm. In this capacity I have empowered senior team leads to drive technical delivery while developing policy and procedure as required to balance resources to delivery of service. Teaming Support with Engineering to blend the two teams into an efficient collaboration of service, skill and teamwork for the delivery of SIEM engineering services within our Managed Security Services group.

Responsible for the transformation of Authorized Support team into MSS Support for SIEM platforms. Established MSS Tier 1 function as high value first response for MSS engineering tasks following ITIL foundation framework. Selected technically savvy but inexperienced staff and provided culture for technical development while delivering daily tasks from documented procedures in alignment with ITIL practices. Success of MSS Support has demonstrated significant value and is a key solution to meet increasing demands of client requirements and 24x7 engineering presence. Also serves recruiting gateway into SIEM engineering and Threat Analyst

Responsible for the growth and profitability of authorized support programs. Developed annual budget and measured progress to that budget. Identified and corrected program deficiencies to enable continued growth, efficiency and profitability. The Practice Manager is responsible for hiring and training of staff, addressing customer issues, monitoring sales progress and providing support to the sales effort.Transitioned support responsibility from senior engineers to team of entry level technicians through the creation of a training program and establishment of operational procedures. Improved quality and success of partner support achieving record rebate revenue as well as achieving ‘Elite’ status with our primary partner. Established the support team as the ‘farm team’ for other Managed Service teams with the development a ‘Gatecrasher’ program to facilitate the development and preparation of staff from entry level support to SOC engineering and analyst positions. These placements have been instrumental in the expansion of our SOC and continued delivery of our managed service offerings.

Technical owner of public filing content systems for Thomson Reuters with full SDLC responsibilities. Directed technical design, development, deployment and support from point of collection to point of distribution for global filings content including SEC Edgar as well as many other global financial document feeds. Platforms included Microsoft Windows, SUN Solaris and HP UX environments with systems deployed using C/C++, C#, VB and Perl languages.Managed integration of Public Filings content applications as part of $17.2B Thomson and Reuters merger. Provided consolidated repository supporting both legacy and strategic products.Collaborated with cross-organizational teams to design, develop and deploy content retrieval from single interface servicing data, both legacy and strategic data repositories. This empowered strategic development teams to proceed on road map, while establishing intermediate migration path for legacy products.Developed and managed integration plan for combining repositories, global content operations systems and production work flow systems for public filing data of separate Thomson and Reuters environments. This supported reduction in collection operations staffing, while expanding content coverage.Managed design and development of publish / subscribe application interfaces to strategic repository, enabling more timely responses to strategic data requirements.Established development team in Bangalore, India and managed transition of development efforts from NY and Beijing to Bangalore, co-locating support with content collection operations and providing local collaboration for system enhancement and support.Established collaborative virtual development team between members in Minsk, NY, MD and Bangalore, India, increasing efficiency of all SDLC initiatives.

Led full software development life cycle (SDLC) for public filings content collection, storage and distribution systems within Thomson Financial business. Deployed appropriate systems to meet contractual delivery requirements of SEC and London Stock Exchange document delivery contracts. Platforms included IBM ES9000, SUN Solaris, HP UX, Microsoft Windows with systems deployed using PL/I, CICS, C/C++, VB, C# and perl languages.Directed large integration projects during $900M Thomson acquisition of Primark in 2000, resulting in introduction of new content coverage to Thomson.Migrated legacy applications support from U.S. to India in 2005, resulting in reduced support costs and “round-the-clock” coverage.Managed re-platform of mainframe applications to lower cost platforms, reducing licensing and operation costs $800K annually.Collaborated with cross-organizational project teams to define “superset” of data requirements and implement use of value-add filings content to meet those requirements from a shared collection system, resulting in elimination of service fees for similar data.Managed global deployment of scan and index applications as part of production systems integration supporting local content scanning. Centralized repository, resulting in more timely turnaround of new content to products.

Managed applications design, development and deployment supporting public filings content systems including scanning and indexing collection operations supporting delivery of SEC filing archives to SEC as part of SEC document delivery contract. Platforms included AS400, SUN Solaris, HP UX, Microsoft Windows and IBM ES9000 platforms with systems deployed using RPG, C/C++, PL/I, CICS and VB.Directed integration of major systems during $200M Primark / Disclosure integration of 1995.Managed consolidation of applications across 60 servers to 12 high capacity servers, reducing data center footprint, licensing and support fees.Managed technical design, development and deployment of Primark's Insider Ownership content management systems, supporting collection, storage and distribution of new data to new product delivery systems and partner hedge funds.

Designed, developed and deployment applications supporting public filings content systems including scanning and indexing collection operations providing delivery of SEC filing archives to SEC as part of SEC document delivery contract. Platforms included AS400, Microsoft Windows and IBM ES9000 platforms with systems deployed using RPG, C/C++, PL/I, CICS and VB.