Gary Johnson Email & Phone Number

United Kingdom

Congleton, England, United Kingdom

Stone, England, United Kingdom

Crewe, England, United Kingdom

Crewe

Crewe, United Kingdom

Leading and managing new and existing O2 Insure projects from inception to completion.Produce daily/weekly project status reports to show progression, timeline and milestones achieved and highlight project risks.Coordinate project conference calls with underwriters and stake holders to track progress.Keep in close contact with key project stakeholders and decision makersScope and produce operational requirement documents and process flows to ensure objectives met within relevant time scales.Create and implement user acceptance testing documents ensuring sign off procedures fully completed.Liaise with all personnel involved in projects and ensured co-ordination with other teams and departments.Evaluate the efficiency and effectiveness of projects on completion.Responsible for maintenance of projects during their lifespan.Scoped and produced operational requirement documents and process flows to ensure objectives met within relevant time scales.Created and implemented user acceptance testing documents ensuring sign off procedures fully completed.Worked in Brightstar Atlanta to project co-ordinate a US insurance claims system for adaptation to Brightstar UK requirements and implementation.

Crewe, United Kingdom

Design and deliver effective training programmes for O2 Insure, group sizes 10-30Created and implemented online E-Learning training modules using captivate, record and present the results using class marker.Create a positive work ethic that is maintained highly throughout the programmeProvide continual support and guidance through coaching and development whilst maintaining a high level of service.Create personal development plans to ensure the best possible customer service experience using measurable goals.Monitor and maintain an understanding for trends, developments and best practice.Evaluate training programmes, formulate feedback and reports on training groups, goals and accomplishments achieved.Carry out staff assessments and provide development assistance as required. Customise training modules to fulfil department’s needs and outcomes.Maintain a key understanding of trends, developments and best practices.Perform appraisals, address and concerns promptly, absence and return to worksWork closely with resource, operations and other departments to make sure daily KPI targets achieved.Perform daily motivational sessions and outline daily goals.Maintain accurate and up to date recording of all training and version control.Assist with recruitment of graduates through assessment centres.

Crewe, United Kingdom

Processed claims for O2 Insure customers. Responding promptly to customer enquiries, handling claims diligently and efficiently by collecting accurate information, advising customers on claim procedures, use of in house systems to record information and instigate appropriate actions according to company policy. Provided a high level of customer service.Worked alongside managers to consider initiatives and briefed personnel on a one to one basis. Monitored the floor when required, working in a Mitel Co-Coordinator position.

Crewe, United Kingdom

Dealing directly with customers the main duties included giving advice, making sales, managing accounts, arranging deliveries and fittings, stock control and dealing with complaints.

Manchester, United Kingdom

This position involved responsibility for scheduling and organising swimming events, managing publicity, sales and staffing. Duties included liaising with customers and sponsors to achieve crucial target. I attended events and hosted camps and seminars which required me to build rapport with the public. The position also allowed me to work as part of a larger team, furthering my leadership and motivational skills whilst working under pressure, meeting tight deadline and always ensuring a high level of customer service. I gained a sound knowledge of working within budgets, expenditure and revenues as well as gaining a further understanding of commercial realities affecting organisations.

Alsager & Congleton

This role involved training and managing team members as well as ensuring adequate staffing levels across the facility. Responsibilities included creating individual session plans to a variety of ages and delivering them in a confident, consistent manner. As part of a customer facing role I dealt with queries and complaints and ensured that all customers were given relevant information and advice. Effective communication, motivation and encouragement with participants was paramount when providing constructive feedback on development and progress. Customer care was vital in maintaining a safe environment and providing a good customer experience.It was essential to maintain a high standard of customer care to preserve customer confidence and trust in the facility.

Bachelor’S Degree, Ba (Hons) Sports Development & Coaching, 2:1

Activities and Societies: MMU Swimming Men's Club Captain

Associate’S Degree, Btec Sport & Exercise Sciences First Diploma & Ncfe Foundation Certificate In Exercise Studies

High School