Gary Link Email & Phone Number

Northern Nj

New Jersey

Operational manager with responsibility for support of legal technology initiativesSupport technology issues relating to Contracts and Proposals teamsSupervision of contract and proposal intake process and attorney assignmentsCoordination of database management and normalizationInterface with technical support and problem resolution for approximately 60 users around the countryFirst tier support for MS Office, iManage, Workshare and internal contract and proposal management software. New technology initiativesDesign, implementation and support of in-house contract and proposal management softwareInternal training and user documentationReport writing and analysis utilizing Crystal ReportsUAT Testing and problem resolution

Day to day operational support for the operation of two medical research companies, as well as field clinical representatives.Manage approximately 65 users located in Orangeburg, NY and Mt. Laurel, NJ and others located around the United States and Europe.24x7 Help Desk Support.Break Fix for laptops and server configurations.Desk side support for local users regarding Office 2003, SharePoint, Windows XP Professional.Develop policies and procedures for laptop usage.Hardware and Software acquisition.Vendor negotiations for service and equipment maintenance.

of full-service IT consulting firmProvide IT solutions to clients with emphasis on delivering business process, desktop and information systems solutions to small and medium-size businesses.Design disaster recovery plans and systems, conduct network and computer system audits, provide outsourced help desk services, implement document management, and set up office networks.Work with clients to identify requirements. Prepare and deliver presentations. Formulate and direct complete projects from inception to implementation. Administer project budgets.Developed all policies and procedures, facilitate client meetings, work closely on sales and marketing functions, and hold full responsibility for project and client management.Select and purchase hardware, software, and operating systems. Carry out process re-engineering.

Created and established firm’s information technology department for this Law Firm. Built staff from one to nine as company grew to 350 end users located in three offices across two states.Planned and led major technology upgrades, including migrations through multiple Windows versions, software upgrades, and migration from Novell to Windows 2000/Active Directory.Improved efficiency as one of first firms in New Jersey to adopt digital scanning and printing. Transitioned company from manual systems to fully-automated computer network.Automated workflow processes. Introduced Xerox digital copy technology and led migration to system. Implemented SupportMagic call tracking system for Help Desk.Increased system uptime from 80% to 99.8% through technical enhancements and training.Reduced costs and enhanced IT staff efficiency by implementing software to distribute software to PCs automatically, eliminating need for planned downtimes to upgrade PCs.Achieved savings of $200,000 through effective maintenance contract negotiations and introduction of in-house training and PC repair programs, eliminating need for outsourced services.Led projects to introduce Cisco infrastructure upgrades, Human Resources applications, Rightfax system, Internet web site, Elite accounting system, and Blackberry technology.Authored and implemented company’s disaster recovery plan and procedures. Managed all technology purchases, vendor relationships, and vendor negotiations.Prepared and administered annual budget of $600,000 to $1 million.Directed creation of New York office, including hardware/software installation and WAN connectivityProvided technical support for Call Accounting and Security systems.

Managed technology initiative for one of NJ's largest law firms.

Ba, Sociology

Bachelor Of Arts - Ba

Bachelor'S Degree, Sociology