Gary Lowry Email & Phone Number

Florida, United States

Dedsktop technical support provided for multiple devices operating systems and hardware

Gainesville, Florida Area

Gainesville, Florida Area

Output Manager Support

Gainesville, Florida Area

Output Manager Support

Spokane, Washington Area

Worked with customers on phone support for major internet provider Assisted customer with wireless home network solutions, troubleshooting connectivity issues Helped customers add multiple wireless devices to their home networks

Spokane Washington

Working in various positions in the IT Industry as assigned Setting up and configuring network file servers in Windows 7 environmentNetworking Digital equipment and printers in various client locationsInstalling various OS’s and configuring Desktop systems in network environment as well as hardware repairs and replacementNotable Contributions:Troubleshooter for customers on a daily basis regarding software, production, and hardware issues within their systems.Build Windows-based PC systems and environments for Clients and acted as a consultant for them in this area.

Spokane Washington

Advise Clients on systems configurations and network connectivity regarding enterprise printing environments and solutions as well as electronic document designCustom build systems based on client specifications and requirementsTrouble shoot hardware/software/network/systems configurations and related client issuesMaintain Client software licensing and registrations as well as all software updates for client’s systems and related environmentsNotable Contributions:Maintain Client database with resource backups available for full restoration in the event of system failuresConstruct and ship unique custom-built PC systems based on client requests, their specific working environment, and their tight deadlines

Responsible for following tasks either individually or collectively: Initiating, status monitoring, quality checking, error correcting and post processing Electronic Data conversion/production projects. Includes supporting administrative tasks. Setup, monitoring, quality assurance and post production of data conversion projects using Doculex discovery Cracker and I-Pro E-Capture software according to complex job instructions.Networking (network navigation; loading, manipulating, packaging data). Quality Control: follow documented quality assurance rules and utilize personal analysis skills to guarantee highest quality review of digital images. Maintain thorough administrative documentation of actions executed during production process. Notable Contributions:Maintains a facility that is organized and meets tour quality standards at all times. Certiification for I-Pro ECapture version 5.0 software. Advanced troubleshooting and repair of software problems. Required to work additional hours beyond regular schedule to meet customer commitments which includes evenings, weekends and holidays

Managed Technical Support Call Center for Electronic Document Design Enterprise Printing solution Software For RedTitan LLC for all United states Based Customers.Generated and created new customized Electronic documents based on customer requirements for multiple types of variable Data Formatted Print jobs. Performed and developed training curricula for corporate employees of clients after purchasing software. Electronic Document Design and Data manipulation on Electronic documentation as well as Print stream generationMaintained Customer software updates, licensing, education and awareness of new software products. Also responsible for training and educating new employees brought into clients employ to replace existing users with Enterprise Solutions software. Performed electronic forms creation/design tailored to clients’ specifications as well as trained and instructed clients on document design and print file generation using Enterprise print solutions softwareManaged and maintained phone support Call center for 10 years providing expert and expedient technical Support for all US Based customers resolving all issues in a high pressured environment.Built PC Windows based systems and environments for company support staff for the duration of time with company as well as acting as a consultant for clients.Expert in Electronic Document and Graphics DesignExpert Knowledge of JSL Print Programming Language configurationPCL/Postscript/PDF Document creation and conversionExpert Knowledge of Lexmark, Xerox, Samsung, Canon, HP PrintersConsultant for various clients in PC system requirements and networking solutionsExpert in Electronic Document and Graphics DesignProvided on Site Software Installation and Training as well as on Line Training, PC Repair and Support for customers through GOTO Meeting Web Based Software

Developed and delivered online training courses using NetG development softwareCreated CD Based courses and tutorials for software applications, technology integration, and assistive technology concepts, including: Network Installation and Configuration of Cisco Network Products Performed needs assessments then developed appropriate training curricula for: Internet Systems Design, Information Management, Web ResourcesIdentified trainees needs and implemented and created tests within CD Training courses to assess a baseline, in order to properly prepare the trainee for certificationNotable Contributions:Created the company's first CBT training course, utilizing NetG software development tools for clients, such as, Cisco Internetworking and MicrosoftActed as the liaison between the MIS Department and coordinating other departments, in assisting with the installation process of MS Office 2000 setup and configuration, along with network printers on the LAN office network

Collaborated with management in developing technical direction, setting objectives and establishing realistic and challenging goalsConsulted and provided troubleshooting and maintenance on procedures and controls necessary to ensure and protect the safety and security of all customer informational system assetsProvided technical and project leadership functions for assigned engineering analysis and computing projectsResponsible for the development of security blue prints and architecture guides members to detect and defend against advanced network threatsLed technical projects and initatives and was responsible for major and complex assignments with long-term business implicationsProvided on-site software installation and instruction, in a classroom like settingSupported Desktop long distance technical support and instruction through the use of PC AnywhereNotable Contributions:Performed electronic forms creation/design tailored to clients' specificationsSupported Windows on over 18 workstations and configured TCP/IP for the server