Gary Mancuso Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

I looked after the HPC community in ANZ. Pleased to be helping the ANZ research community do their best work!Account Manager, Technical sales lead. Configured and defined Infiniband and ethernet high-performance networking solutions while Mellanox and then transitioned into greater compute role, understanding GPU compute and HPC workloads.Business development and partner enablement for AI solutions, understand use cases and present solutions to clients.Manage opportunities… Show more I looked after the HPC community in ANZ. Pleased to be helping the ANZ research community do their best work!Account Manager, Technical sales lead. Configured and defined Infiniband and ethernet high-performance networking solutions while Mellanox and then transitioned into greater compute role, understanding GPU compute and HPC workloads.Business development and partner enablement for AI solutions, understand use cases and present solutions to clients.Manage opportunities, account planning, add value where possible. Show less

Melbourne, Victoria, Australia

Infiniband, RDMA, RoCE. High performance IB and ethernet network infrastructure. Account Manager, solutions configuration / design.

Melbourne, Australia

Western Digital officially acquired SanDisk in May 2016 and merged me into the HGST division initially, until finally both companies were rolled up into Western Digital Corporation(WDC), and I specifically into the Data Centre Systems division. (DCS)With now a much broader storage portfolio, I drive the Data Centre Systems (DCS) business here in Oz. I am Technical Sales: the senior technical resource in country - officially Principal Systems Engineer - but I’m sales and marketing as well… Show more Western Digital officially acquired SanDisk in May 2016 and merged me into the HGST division initially, until finally both companies were rolled up into Western Digital Corporation(WDC), and I specifically into the Data Centre Systems division. (DCS)With now a much broader storage portfolio, I drive the Data Centre Systems (DCS) business here in Oz. I am Technical Sales: the senior technical resource in country - officially Principal Systems Engineer - but I’m sales and marketing as well and work extensively with partners. I actively seek opportunities, spent much time building a channel and actively recruit partners and distributors to help find markets for our solutions.On the solutions, I promote and sell high-performance all-flash platforms, object storage, fast storage, dense storage, shared storage arrays - all things Enterprise storage.I manage alliance partners and work with them to architect proposals and write tender responses.Sometimes, I organise and attend marketing events, where I regularly present and articulate concepts and visions.I am a storage expert, well versed on flash and storage-class memory, many types of object storage and more recently, RDMA / Fabric storage networks. Show less

Melbourne, Australia

I was the Senior Pre-Sales Technical resource for Enterprise and Data Centre Solutions at SanDisk / HGST / Western Digital Corp for Australia and New Zealand.My role involved Pre-Sales Consulting, Sales, Business Development, Support, and Partner Development.I maintained relationships with customers, OEMs, and partners that either used or sold / resold our products. I sought opportunities to provide solutions to many IT data storage challenges - particularly those related to performance… Show more I was the Senior Pre-Sales Technical resource for Enterprise and Data Centre Solutions at SanDisk / HGST / Western Digital Corp for Australia and New Zealand.My role involved Pre-Sales Consulting, Sales, Business Development, Support, and Partner Development.I maintained relationships with customers, OEMs, and partners that either used or sold / resold our products. I sought opportunities to provide solutions to many IT data storage challenges - particularly those related to performance and latency.I dealt primarily, but not exclusively with flash based solutions with a focus on high performance storage and database or virtual workload acceleration, Big Data Analytics, HPC or general purpose.Since the WDC purchase of SanDisk (announced Oct 2015 and closed May 2016) my focus broadened to include all types of storage including Object Storage and archiving. Show less

Melbourne, Australia

In this role I was assigned to Enterprise clients, and my duties included being a single point of contact for our customers into our organisation.I worked towards increasing customer loyalty, increasing return business and liaising with Sales to work out the best strategy for helping maintain our client's existing install base, while also providing an escalation point and Incident Management.I advised and consulted with our clients regarding our product offerings, attended regular Sales… Show more In this role I was assigned to Enterprise clients, and my duties included being a single point of contact for our customers into our organisation.I worked towards increasing customer loyalty, increasing return business and liaising with Sales to work out the best strategy for helping maintain our client's existing install base, while also providing an escalation point and Incident Management.I advised and consulted with our clients regarding our product offerings, attended regular Sales meetings and provided technical advice as and when required.I actively sought new business opportunities within my existing client base and referred them to the Sales Team.• Account Management, Best Practices, Technical Advisor, Business Relationship, Stakeholder Management.• Reporting, Operational Account Plans, and Sales opportunity identification.• Business Reviews, regular customer meetings. Show less

Melbourne, Australia

Eager to refresh my product knowledge and keep my hand in technically while again broadening my customer base, I transitioned into a consulting role where I was charged with architecting, designing and implementing Enterprise storage solutions for our customers.My particular expertise was in performance analysis and troubleshooting.• Consulting: Storage Infrastructure design, architecture, and project installation / implementation across Enterprise clients.• Performance… Show more Eager to refresh my product knowledge and keep my hand in technically while again broadening my customer base, I transitioned into a consulting role where I was charged with architecting, designing and implementing Enterprise storage solutions for our customers.My particular expertise was in performance analysis and troubleshooting.• Consulting: Storage Infrastructure design, architecture, and project installation / implementation across Enterprise clients.• Performance troubleshooting analysis, reporting and remediation.• Documentation, deployment instructions, customer training. Show less

Melbourne, Australia

I switched into this role to be more strategic and pick up more Account Management skills.My focus would now be dedicated to one major account (Telstra), where with a more intimate knowledge of their environment I would be providing concise advice as to how to run that environment.This role, originally more technical and known as Technical Global Advisor - akin to what most companies call a TAM (Technical Account Manager), began evolving towards a more Service Delivery Manager-style… Show more I switched into this role to be more strategic and pick up more Account Management skills.My focus would now be dedicated to one major account (Telstra), where with a more intimate knowledge of their environment I would be providing concise advice as to how to run that environment.This role, originally more technical and known as Technical Global Advisor - akin to what most companies call a TAM (Technical Account Manager), began evolving towards a more Service Delivery Manager-style role which NetApp called a SAM. (Support Account Manager).As a dedicated Technical Advisor as it were, I acted like a Sales Engineer on the Post-Sales side, advocating and evangelising our technologies to customer stakeholders and operations teams.I provided proactive recommendations, upgrade roadmaps, Incident Management and Post Incident Reviews. I held regular meetings and worked with internal and customer stakeholders to provide the best possible delivery experience.I worked extensively with Sales to align our delivery strategies with overall Account growth and direction.Dedicated to the one account, one of my greatest accomplishments here was systematically correcting and reorganising our data of this large Enterprise client in our CRM systems. Our processes and records were in complete disarray, leading to poor service experiences, and my efforts led to a complete turnaround, of which we also gained other benefits.In addition, I lead and managed an extensive troubleshooting and data collection effort on a backup product that failed consistently, spanning months and feeding data to our software development team – all the while maintaining a close customer relationship. Eventually, after running many debug versions of code, significant product enhancements and bug fixes were made, boosting reliability and customer satisfaction. Show less

Melbourne, Australia

After an extended overseas break, I was employed by NetApp Australia as the first Field Escalation Engineer in APAC, as part of the developing Global Field Support Organisation.My role initially, was to take support escalations that required field intervention away from the Professional Services arm which had traditionally performed this function, allowing them to focus instead on delivery / implementing.I quickly built my product expertise and relationships with technical… Show more After an extended overseas break, I was employed by NetApp Australia as the first Field Escalation Engineer in APAC, as part of the developing Global Field Support Organisation.My role initially, was to take support escalations that required field intervention away from the Professional Services arm which had traditionally performed this function, allowing them to focus instead on delivery / implementing.I quickly built my product expertise and relationships with technical resources overseas, to become the local "go-to" guy for any problems or escalations within our customer base.I would resolve issues promptly, and definitively, turning customer dissatisfaction around in the process and helping to win / increase Sales.In the early days of the team, I was required to travel across APAC, and later just Australia-wide, handling escalations, resolving problems and managing incidents across various customers in diverse geographies using a multitude of NetApp's product offerings.In addition, I provided Post Incident Reviews, Root Cause Analysis and proactive recommendations to customers.I worked extensively and diligently in the support of customers and assisted Sales efforts across Enterprise Accounts. My support activities boosted customer confidence in our products.I helped our Channel Partners deliver by helping them solve implementation problems, assisting technically, providing training or intervening from a relationship perspective when required.I provided technical presentations, informal training and knowledge transfer to Channel Partners and Technical Support Partner Engineers.Remediation efforts were also reported back to Engineering to produce "infodocs" and drive product improvement.• Customer facing, Problem analysis and remediation, troubleshooting, Root Cause Analysis, problem resolution, Incident Management.• Performance specialist.• On call, afterhours support, proactive support, creation of documentation and technical whitepapers. Show less

Melbourne, Australia

I worked at Telstra in a now defunct division known as DCMI - Data Centre Management Initiative.It was here that we trialled best practices for the management of IT infrastructure and data centres, whilst we supported, ran and maintained a fleet of critical development systems within.We designed, built and maintained virtual environments, backup servers, Solaris, HP-UX and Linux servers, (RedHat &SUSE) Oracle and SQL databases and managed SANs.In this role I provided System… Show more I worked at Telstra in a now defunct division known as DCMI - Data Centre Management Initiative.It was here that we trialled best practices for the management of IT infrastructure and data centres, whilst we supported, ran and maintained a fleet of critical development systems within.We designed, built and maintained virtual environments, backup servers, Solaris, HP-UX and Linux servers, (RedHat &SUSE) Oracle and SQL databases and managed SANs.In this role I provided System Administration and Best Practices expertise, as well as problem and Incident management / resolution.My greatest accomplishment here was probably the design and implementation of a backup / DR strategy for the entire environment based on NetBackup.• Implementation, documentation, backup implementation and management.• System Administration, management, operating systems maintenance.• Virtualization, automation, shell scripting, systems security and development of Standard Operating Environments.Upon an outsourcing agreement with IBM, I was offered the opportunity for continued employment, but instead elected to use this transition period as a natural break and fulfill some travel goals. Show less

Melbourne, Australia

Commenced at Sun as a Field Support Engineer back in December 1999, just in time to be on standby for Y2K, and ruin my New Years' Eve...! The world didn't end then, and I continued as a Field Support Engineer, performing field maintenance and hardware repairs on all fashions of Sun Equipment and product lines..Professionally, I grew fast. Always a fast learner, I was challenged and eager to grow.My competency with Solaris grew quickly, as did my knowledge of add-on applications,… Show more Commenced at Sun as a Field Support Engineer back in December 1999, just in time to be on standby for Y2K, and ruin my New Years' Eve...! The world didn't end then, and I continued as a Field Support Engineer, performing field maintenance and hardware repairs on all fashions of Sun Equipment and product lines..Professionally, I grew fast. Always a fast learner, I was challenged and eager to grow.My competency with Solaris grew quickly, as did my knowledge of add-on applications, and third party products such as Veritas Volume Manager and NetBackup. I became a Solaris "Disk Suite" (now LVM) expert, while still being relatively junior at the time.In just over a year, I progressed into the "Installation Consulting Engineer" role, charged with architecting and installing bespoke solutions for our customers.Here my competency in architecture, software, and systems design grew and I became quite expert in installing systems for Oracle databases, with a particular view towards best performance. (And Best Practices). I became competent with Sun Clustering technology, and it was here that I became interested in performance tuning.After approximately two years or more in this role, I grew into a System Support Engineer role - a more senior support position. As a System Support Engineer, I provided in-depth, onsite support of software and hardware, escalations, incident management, and proactive services for assigned Enterprise, Mission Critical clients, We provided proactive and reactive work for these assigned clients and in addition performed implementations with oncall, after hours standby support.Due to Enterprise clients requiring higher standards in system security, as an SSE I became interested in "hardening" Solaris, and UNIX security in general. Show less

Melbourne, Australia

My first official IT role!Prior to this, I was an Electronics bench technician, fixing two-way radios and power supplies, with only a 10 month contract under my belt since RMIT.At AWA I was initially hired to fix printers and large format plotters, a role which I quickly outgrew and it wasn't long before I began fixing PCs, desktops, laptops, and servers.• Onsite support of Intel infrastructure, hardware & software. Network Administration, hardware repairs, Windows Server… Show more My first official IT role!Prior to this, I was an Electronics bench technician, fixing two-way radios and power supplies, with only a 10 month contract under my belt since RMIT.At AWA I was initially hired to fix printers and large format plotters, a role which I quickly outgrew and it wasn't long before I began fixing PCs, desktops, laptops, and servers.• Onsite support of Intel infrastructure, hardware & software. Network Administration, hardware repairs, Windows Server administration.• Software & operating system installation / maintenance, configuration and upgrades. At AWA, I began studying for my MCSE, and had passed one exam when I was hired by Sun Microsystems which certainly prompted a change of direction, along with greater challenges. Show less