Gary Marshall Email & Phone Number

Bear, Delaware, United States

• Monitor and review footage from Lytx Drive Cams to identifypotential accidents and incidents, and engage with end usersto secure accurate accident and incident reports.
• Conduct thorough analysis of accident photos and comparethem with accident estimates to procure accurate estimatesfor repairs, providing clear direction to end-users asnecessary.
• Collaborate directly with body shops to reduce supplementalestimates through analysis and recommendation of availablerepair information, ensuring that repairs are completed in atimely and cost-effective manner.
• Work closely with the internal Safety and Amtrak Legalcontacts to ensure compliance with all relevant regulations,including those related to safety and maintenance relatedconcerns.
• Contribute to development of production KPIs (keyperformance indicators) to effectively monitormonth-over-month downtime for accident managementrepairs, providing valuable insights to key stakeholders.
• Support various projects related to fleet maintenance andhandle administrative duties as needed, demonstratingflexibility and adaptability in a fast-paced and dynamicenvironment.

Camden, New Jersey, United States

• Managed a team of 26 staff members across 3 differentgroups, resulting in significant productivity improvementsand optimized performance.
• Supervised technical professionals responsible forscheduling, negotiating, and approving maintenance repairsfor over 3,000 MHEs (Material Handling Equipment), 3,000Tractors, and 10,000 trailers, ensuring that equipment.
• Implemented 6 Sigma techniques to streamline processes,improve efficiency in fleet maintenance, inventory control,and invoice management, resulting in significant cost savingsfor the company.
• Oversaw vendor expense management for the maintenancedivision, reconciling annual expenses totaling $59.2 millionyearly and ensuring that vendor relationships were managedeffectively and efficiently.
• Led accident and incident repairs, including data collection,pictures, estimates and negotiations of repairs. Collaboratedwith safety personnel to provide accident expertise, assistedin subrogation efforts, and managed.
• Managed fatality reporting and communication withon-scene officers and company personnel to ensurecompliance with local, state and federal regulations,demonstrating a strong commitment to safety andcompliance.

Mt. Laurel, New Jersey, United States

• Handled high-volume 40-60 calls daily and providedexcellent customer service to clients.
• Managed claims process from start to finish andmaintained accurate record of all claims.
• Reviewed insurance claims and identified subrogationopportunities, handling the subrogation process from startto finish.
• Maintained accurate and up-to-date records of all fleetvehicles, including maintenance, repairs and warranties.
• Participated in training and development programs toenhance knowledge and skills related to fleet services.
• Received and processed calls from customers in need ofroadside assistance, lockouts, tire changes, jumpstarts andtowing services.