Gary Marshall Email & Phone Number

Bear, Delaware, United States

● Monitor and review footage from Lytx Drive Cams to identifypotential accidents and incidents, and engage with end usersto secure accurate accident and incident reports.● Conduct thorough analysis of accident photos and comparethem with accident estimates to procure accurate estimatesfor repairs, providing clear direction to end-users asnecessary.● Collaborate directly with body shops to reduce supplementalestimates through analysis and recommendation of availablerepair information, ensuring that repairs are completed in atimely and cost-effective manner.● Work closely with the internal Safety and Amtrak Legalcontacts to ensure compliance with all relevant regulations,including those related to safety and maintenance relatedconcerns.● Contribute to development of production KPIs (keyperformance indicators) to effectively monitormonth-over-month downtime for accident managementrepairs, providing valuable insights to key stakeholders.● Support various projects related to fleet maintenance andhandle administrative duties as needed, demonstratingflexibility and adaptability in a fast-paced and dynamicenvironment.● Establish and manage a comprehensive filing system to keepall accident files organized and readily available upon requestby legal or safety departments, ensuring that importantinformation is easily accessible and secure.

Camden, New Jersey, United States

● Managed a team of 26 staff members across 3 differentgroups, resulting in significant productivity improvementsand optimized performance.● Supervised technical professionals responsible forscheduling, negotiating, and approving maintenance repairsfor over 3,000 MHEs (Material Handling Equipment), 3,000Tractors, and 10,000 trailers, ensuring that equipment wasproperly maintained and available for use when needed.● Implemented 6 Sigma techniques to streamline processes,improve efficiency in fleet maintenance, inventory control,and invoice management, resulting in significant cost savingsfor the company.● Oversaw vendor expense management for the maintenancedivision, reconciling annual expenses totaling $59.2 millionyearly and ensuring that vendor relationships were managedeffectively and efficiently.● Led accident and incident repairs, including data collection,pictures, estimates and negotiations of repairs. Collaboratedwith safety personnel to provide accident expertise, assistedin subrogation efforts, and managed reporting, ensuring thataccidents were managed effectively and in compliance withall relevant regulations.● Managed fatality reporting and communication withon-scene officers and company personnel to ensurecompliance with local, state and federal regulations,demonstrating a strong commitment to safety andcompliance.● Led and assisted in investigation efforts for fireinvestigations, ensuring timely and effective solutions andminimizing damage to equipment and personnel.● Organized vendors to handle spill clean-up and disposal ofcontaminated items from spills, demonstrating a strongcommitment to environmental protection and sustainability.● Reviewed data-driven insights and made recommendationsfor improving the efficiency and effectiveness of existingprograms related to accident management, fleet maintenanceand vendor management, driving continuous improvementand innovation in the maintenance division.

Mt. Laurel, New Jersey, United States

Handled high-volume 40-60 calls daily and providedexcellent customer service to clients.● Managed claims process from start to finish andmaintained accurate record of all claims.● Reviewed insurance claims and identified subrogationopportunities, handling the subrogation process from startto finish.● Maintained accurate and up-to-date records of all fleetvehicles, including maintenance, repairs and warranties.● Participated in training and development programs toenhance knowledge and skills related to fleet services.● Received and processed calls from customers in need ofroadside assistance, lockouts, tire changes, jumpstarts andtowing services.