Gary Marshall Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Home Maintenance and Repair solutions. (General HandyMan services)

Melbourne, Victoria, Australia

Australia

Melbourne

• Leading a team of engineers for operation and project deliverables for hybrid solutions• Overseeing Managed Service team to ensure best outcome for our clients• Managing top ASX companies here in Australia, providing there on Prem and Cloud solutionsto ensure client success (ANZ Bank, AustralianSuper, Beyond Blue, The Australian RedCross Blood Service, Telstra plus many others)• Managing Revenue and GM• Contract management, working with vendor management legal and finance teams to ensurecontracts and MSA’s are appropriately in place to protect all parties.

Melbourne, Australia

Managing priorities of operational “Priority Services Team” 24x7 engineers• Managing top ASX companies here in Australia, providing there on Prem and Cloud solutionsto ensure client success (ANZ Bank, AustralianSuper, Beyond Blue, The Australian RedCross Blood Service, Telstra plus many others)• Providing team management and recruitment• Supporting Major Incidents, platform health and SLAs• Delivery of major projects and supporting client through their change schedules• Managing client expectation’s and Identifying risk early• Working with clients and third party vendors to identify future requirements

Melbourne, Victoria, Australia

CMS, Market Event Booking and office process system reviewDevelopment and implementation of one system for CMS and events. Migration from Excel in DB (Data Base)Discovery and provided advice, with MSP (Managed Service Provider) Office 365Introduction MS Sharpoint sytemsProvide ongoing support to the CMS and Events system.

Melbourne, Australia

Managing and improving business systems at Coles Liquor

Virgin Media, Hook, Hampshire

Application Support Service Delivery Manager, with experience in Telecoms since 2004.Providing AM management of Middleware, Billing, CRM, WEB & Management Information Systems. Supplying on demand customer information and data intelligence to business teams. To ensure best and cost effective resolution of major incidents for the client. Co-ordinating a highly motivated team of 50 support analyst to meet tight SLA's.Following ITIL processes and guidelines.Whilst keeping service at maximum availability to provide best customer / client experience 24/7.Using my long history and understanding at SME level within Telecoms and Business Intelligence to provide the client support in any situation.Toolsets and experience in Qlik, Splunk,BMC Remedy, SQL,Oracle,Unix,VB, VBA, Datastage, Business Objects.Proven track record in providing solutions to problems. With ability to communicate at senior client level.Always looking for the new Analytics solution. To best deliver fast and accurate business intelligence.

Support of MIS Applications and Reporting for Virgin mobile (Virgin Media Group),Support and Maintenance of ETL - Datastage, Various size applications. Reporting Apps Business Objects Development and Support. Also providing Supervisory role to Business Objects users and groups.Providing continuous 24/7 support and call queue monitoring.

Design and Development of end to end solutions for MI and BI audiences, using various tools transact SQL, VB, VBA. Datastage ETL, Oracle db, Unix. Reporting through MS Office Apps, Business Objects 6.5, BOXII, Crystal Reports.To provide support to users and customers.

Swindon, United Kingdom

Grade level - Team leaderCreating comprehensive analysis and prediction modelling of world wide warranty on Honda vehicles.Implementation of global applications that included dealership monitoring and warranty claims to reduce both fraud and customer warranty.Vehicle recall initiatives, gathering and organising teams to carry out recalls.Training users in digital imagery applications for evidence gathering.Data warehouse maintenance and general housekeeping dutiesProvide Systems admin support within an IT environment.

Swindon

FQA - Final Quality AssuranceRepair any end of production line issues, specialism in SRS airbag systems, dashboards and interior fit finish. Along with general automotive repairs as required.Day to day logging and statistical analysis of issues.

Devizes, Wiltshire

Promote and gain funding for Local sports clubs and schools in the local district.Provide coaching to children to develop skills and gain interests, as well as providing training and support to teachers and carers.Government grants and lottery funding applications for these organisations.I was one of the first to introduce BT top sport, BT top Play and Badminton into Schools, providing education and equipment into the community.

Devizes, Wilts

Producing high end, consumer light bites and sandwiches, for the high street and railway customers.Production night shift manager, duties includedStaff training, shift rota, machine maintenance. Along with managing the Line team leaders for three production lines, producing high throughput rates of sandwiches, rolls and salads.seeing upto 7k items per shift, for next day sales at leading supermarket brands.Ensuring quality at all time, maintain health and safety at all times for all employees on premises.Created statistical modelling to ensure max productivity can be achieved without quality compromise.

Uk

1990 - 1996 : Unit Regimental Medical Assistant (Class1)Duties included providing daily medical support to my unit. trained to in Advanced First Aid and Battlefield Advanced Life Support Trauma Care,Leading and managing junior ranks in military skills as well as being the unit First Aid trainer.When not on operational duties and carrying out training exercises, I was required to work and maintain medical documentation and provide medical support at the Medical Reception Station.in 1992 created the first Garrison Data Base of all serving personnel, consisting of 'PULHEEMS' and vaccination requirements.Enabling rapid and reliable calling up of the serving personnel to have there inoculations and routine medicals on time, this reduced the time of carrying out monthly Audits of over 2,000 serving soldiers.Carrying out Pharmaceutical duties along with hospital and emergency care duties. 1986 - 1990 : Member of 5Bty (Ace Mobile Force)1985 - 1986 : Junior Leaders Regiment Royal Artillery (JLRRA)Carried out full army training and further education in Automotive Technology, Driving, Gunnery and advanced millitary skills which included leadership training