Gary Marshall

Gary Marshall Email and Phone Number

Operations Management, Delivery, Managed Services and Client Lead Specialist @
Gary Marshall's Location
Melbourne, Victoria, Australia, Australia
Gary Marshall's Contact Details

Gary Marshall personal email

n/a
About Gary Marshall

Experienced Delivery and Client management. Commercial and managing complex business issues.Providing customers with highly available platforms. whilst ensuring service level agreements are achieved and that customer requirements are met.Continuing to manage a team of engineers supporting cloud and on prem solutions.With accomplished experience within data modeling, BI management. Incident, change, project and team management. Within Financial, Telecoms, Automotive and Healthcare industries.

Gary Marshall's Current Company Details
Inch High Consulting

Inch High Consulting

Operations Management, Delivery, Managed Services and Client Lead Specialist
Gary Marshall Work Experience Details
  • Inch High Consulting
    Small Business Consultant
    Inch High Consulting Aug 2024 - Present
    Melbourne, Victoria, Australia
  • Inch High Handy Guy
    Founder
    Inch High Handy Guy Sep 2020 - Present
    Melbourne, Victoria, Australia
    Home Maintenance and Repair solutions. (General HandyMan services)
  • Centorrino Technologies
    Product Marketing Manager
    Centorrino Technologies Jan 2023 - Aug 2024
    Melbourne, Victoria, Australia
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  • Fujifilm Codeblue Australia
    Service Delivery Manager
    Fujifilm Codeblue Australia Nov 2021 - Jan 2023
    Australia
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  • Arq Group
    Client Engagement Manager
    Arq Group Jan 2020 - Dec 2021
    Melbourne
    • Leading a team of engineers for operation and project deliverables for hybrid solutions• Overseeing Managed Service team to ensure best outcome for our clients• Managing top ASX companies here in Australia, providing there on Prem and Cloud solutionsto ensure client success (ANZ Bank, AustralianSuper, Beyond Blue, The Australian RedCross Blood Service, Telstra plus many others)• Managing Revenue and GM• Contract management, working with vendor management legal and finance teams to ensurecontracts and MSA’s are appropriately in place to protect all parties.
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  • Arq Group
    Information Technology Service Delivery Manager
    Arq Group May 2017 - Jan 2020
    Melbourne, Australia
    Managing priorities of operational “Priority Services Team” 24x7 engineers• Managing top ASX companies here in Australia, providing there on Prem and Cloud solutionsto ensure client success (ANZ Bank, AustralianSuper, Beyond Blue, The Australian RedCross Blood Service, Telstra plus many others)• Providing team management and recruitment• Supporting Major Incidents, platform health and SLAs• Delivery of major projects and supporting client through their change schedules• Managing client expectation’s and Identifying risk early• Working with clients and third party vendors to identify future requirements
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  • Melbourne Farmers Markets
    Business Consulting - Not For Profit
    Melbourne Farmers Markets Apr 2018 - Apr 2020
    Melbourne, Victoria, Australia
    CMS, Market Event Booking and office process system reviewDevelopment and implementation of one system for CMS and events. Migration from Excel in DB (Data Base)Discovery and provided advice, with MSP (Managed Service Provider) Office 365Introduction MS Sharpoint sytemsProvide ongoing support to the CMS and Events system.
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  • Coles
    Business Systems Manager
    Coles Jul 2016 - Apr 2017
    Melbourne, Australia
    Managing and improving business systems at Coles Liquor
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  • Accenture
    Service Delivery Manager / Telecoms Consultant
    Accenture Nov 2015 - Jul 2016
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  • Accenture
    Am Service Delivery Manager
    Accenture Sep 2011 - Nov 2015
    Virgin Media, Hook, Hampshire
    Application Support Service Delivery Manager, with experience in Telecoms since 2004.Providing AM management of Middleware, Billing, CRM, WEB & Management Information Systems. Supplying on demand customer information and data intelligence to business teams. To ensure best and cost effective resolution of major incidents for the client. Co-ordinating a highly motivated team of 50 support analyst to meet tight SLA's.Following ITIL processes and guidelines.Whilst keeping service at maximum availability to provide best customer / client experience 24/7.Using my long history and understanding at SME level within Telecoms and Business Intelligence to provide the client support in any situation.Toolsets and experience in Qlik, Splunk,BMC Remedy, SQL,Oracle,Unix,VB, VBA, Datastage, Business Objects.Proven track record in providing solutions to problems. With ability to communicate at senior client level.Always looking for the new Analytics solution. To best deliver fast and accurate business intelligence.
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  • Virgin Media
    Business Information Support Manager
    Virgin Media Nov 2010 - Sep 2011
    Support of MIS Applications and Reporting for Virgin mobile (Virgin Media Group),Support and Maintenance of ETL - Datastage, Various size applications. Reporting Apps Business Objects Development and Support. Also providing Supervisory role to Business Objects users and groups.Providing continuous 24/7 support and call queue monitoring.
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  • Virgin Media
    Business Information Designer / Developer
    Virgin Media Dec 2004 - Nov 2010
    Design and Development of end to end solutions for MI and BI audiences, using various tools transact SQL, VB, VBA. Datastage ETL, Oracle db, Unix. Reporting through MS Office Apps, Business Objects 6.5, BOXII, Crystal Reports.To provide support to users and customers.
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  • Honda Of The Uk Manufacturing Ltd.
    Team Leader/Systems Administrator Hmeqc
    Honda Of The Uk Manufacturing Ltd. Sep 2000 - Dec 2004
    Swindon, United Kingdom
    Grade level - Team leaderCreating comprehensive analysis and prediction modelling of world wide warranty on Honda vehicles.Implementation of global applications that included dealership monitoring and warranty claims to reduce both fraud and customer warranty.Vehicle recall initiatives, gathering and organising teams to carry out recalls.Training users in digital imagery applications for evidence gathering.Data warehouse maintenance and general housekeeping dutiesProvide Systems admin support within an IT environment.
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  • Honda Of The Uk Manufacturing Ltd.
    Repair Technician (Fqa)
    Honda Of The Uk Manufacturing Ltd. Mar 1998 - Sep 2000
    Swindon
    FQA - Final Quality AssuranceRepair any end of production line issues, specialism in SRS airbag systems, dashboards and interior fit finish. Along with general automotive repairs as required.Day to day logging and statistical analysis of issues.
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  • Kennet District Council
    Leisure Development Officer (Part Time)
    Kennet District Council Jun 1996 - May 2000
    Devizes, Wiltshire
    Promote and gain funding for Local sports clubs and schools in the local district.Provide coaching to children to develop skills and gain interests, as well as providing training and support to teachers and carers.Government grants and lottery funding applications for these organisations.I was one of the first to introduce BT top sport, BT top Play and Badminton into Schools, providing education and equipment into the community.
  • Toft Foods
    Product Manager
    Toft Foods Oct 1996 - Mar 1998
    Devizes, Wilts
    Producing high end, consumer light bites and sandwiches, for the high street and railway customers.Production night shift manager, duties includedStaff training, shift rota, machine maintenance. Along with managing the Line team leaders for three production lines, producing high throughput rates of sandwiches, rolls and salads.seeing upto 7k items per shift, for next day sales at leading supermarket brands.Ensuring quality at all time, maintain health and safety at all times for all employees on premises.Created statistical modelling to ensure max productivity can be achieved without quality compromise.
  • Hm Forces
    Nco
    Hm Forces Oct 1985 - Oct 1996
    Uk
    1990 - 1996 : Unit Regimental Medical Assistant (Class1)Duties included providing daily medical support to my unit. trained to in Advanced First Aid and Battlefield Advanced Life Support Trauma Care,Leading and managing junior ranks in military skills as well as being the unit First Aid trainer.When not on operational duties and carrying out training exercises, I was required to work and maintain medical documentation and provide medical support at the Medical Reception Station.in 1992 created the first Garrison Data Base of all serving personnel, consisting of 'PULHEEMS' and vaccination requirements.Enabling rapid and reliable calling up of the serving personnel to have there inoculations and routine medicals on time, this reduced the time of carrying out monthly Audits of over 2,000 serving soldiers.Carrying out Pharmaceutical duties along with hospital and emergency care duties. 1986 - 1990 : Member of 5Bty (Ace Mobile Force)1985 - 1986 : Junior Leaders Regiment Royal Artillery (JLRRA)Carried out full army training and further education in Automotive Technology, Driving, Gunnery and advanced millitary skills which included leadership training
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Gary Marshall Skills

Telecommunications Project Delivery Business Intelligence Service Delivery Management Stakeholder Management Business Analysis Business Objects Management Consulting Data Analytics Sql Healthcare Automotive Visual Basic Data Warehousing Change Management Project Management Itil Consulting Business Process Improvement Team Management Customer Relationship Management Integration Requirements Analysis Databases It Service Management Leadership Information Technology It Strategy Business Process Software Development Life Cycle Outsourcing Vendor Management

Frequently Asked Questions about Gary Marshall

What company does Gary Marshall work for?

Gary Marshall works for Inch High Consulting

What is Gary Marshall's role at the current company?

Gary Marshall's current role is Operations Management, Delivery, Managed Services and Client Lead Specialist.

What is Gary Marshall's email address?

Gary Marshall's email address is ga****@****ure.com

What skills is Gary Marshall known for?

Gary Marshall has skills like Telecommunications, Project Delivery, Business Intelligence, Service Delivery, Management, Stakeholder Management, Business Analysis, Business Objects, Management Consulting, Data Analytics, Sql, Healthcare.

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