General Manager
CurrentHighly successful General Manager with the experience and right attitude to run a number of highly successful establishments with an average GP of 44% across all outlets.• Playing a key role as General Manager fully responsible for the effective daily management of a number of busy pubs & hotels delivering an excellent service to guests and visitors.• Managing, motivating and training a high volume of staff ensuring they are fully coherent with the establishments and the expected customer service standards via regular training and daily meetings with each of teams.• Regularly delivering meetings on improvements and change management encouraging all members of the teams to contribute ideas.• Fully accountable for the responsibility of all monies taken up and the diligent daily cashing of all hotel/pub transactions ensuring that all account balances are accurate and in orderly recorded. • Responsible for the maintenance and monitoring of the hotels live reservation system ensuring an effective management of bookings at the right price for each guest.• Regularly chairing official meetings for the committee members, the police force and local council official’s to ensure that all licensed premises are as safe and trouble free as possible.