Project Management Professional - CertifiedNokia Technical Project Manager- AccreditedI am directly responsible for understanding and completion of overall project technical and integration deliveries during project design, execution and delivery. This includes knowledge of (or learning) design hardware architecture, transaction flow and operational support requirements. I work directly with project management teams to define, monitor and update project timelines, milestones and delivery task items. I transform deployment strategy and plan of execution decisions into successful "Ready for Launch" delivery outcomes.By using demonstrable communication skills I have successfully improved response and resolution times and improved client customer relations as a result of my efforts. This activity includes communication of issues and resolution paths between development, delivery and customer organizations.As a key contributor, I provide risk assessment and mitigation plan strategy to both customer and internal teams. I have successfully worked with my customers during deployments to become a trusted advisor and someone they can count on to give accurate fact based information.I take a hands-on approach understanding the technologies that I am supporting to better understand both the effort involved and provide relevant input to solution of issues as they arise. I have successfully lead geographically diverse teams in design and implementation of core network elements for IMS, multiple custom application services, and API gateway services that support third party access to back end wireless network elements. I have managed third party vendors to provide key deliverables while acting as prime integration resource.In addition to direct project level communications I am also responsible for providing executive summary level updates for both internal and customer management teams.

Managed and delivered pricing to customer sales team.Worked with services delivery and architecture teams to price and bid projects.Coordinated multi-departmental bidding process between sales and delivery organizations.

Assisted with design, created bid proposal and managed delivery of a new custom call application solution.Road mapped solution life cycle of custom application solutions for alignment with other products.Managed delivery of solutions as project manager for 5 people on multidisciplinary team.Worked closely with development teams to define and document customer requirements for applications.Created and managed project plans that coordinated custom solution engineering, development and delivery.Managed change control process and solution delivery with customer.

Cross coordinated between sales and development engineering.Defined requirements for solutions and identified variables required for development.Worked directly with development teams to define requirements and scope for web based solutions.Interfaced with 3rd party development for outsourced requirements and pricing.Defined scope of customer request into engineering specific data for custom solutions across multiple network architectures. Formulated COGS data to provide quote estimate to sales and tendering teams.

Lead tier 2-3 support for custom messaging applications.Advance troubleshooting and resolution of system performance and hardware issues including root cause analysis. Integrated custom messaging solution FOA deployments for wireless companies in US, Brazil, Argentina, Puerto Rico, and Dominican Republic.Lead peer-to-peer technical training programs.

Delivered planning analysis and 18 month market growth forecasting of Motorola switch equipment, Octel (Lucent) Voice Mail platforms and Custom Messaging Applications.Provided technical analysis input on new solution proposals to marketing and sales organization.Reviewed and approved supplier design and bid proposals for new architecture and solutions.

Lead project for implementation of SMS and Messaging services in network.Designed and tested new feature integration for 13 market cellular messaging environment (SMS 2-way Texting).Identified solutions for and lead project team implementing design changes for messaging systems affected by Y2K rollover.

Provided Tier 4 escalation and management of voicemail and short messaging service platforms for 13-market environment.Acted as technical lead for deployment and support of new feature implementations for messaging and SMS.

During time period company also known as US West New Vector Group and Airtouch Cellular.Monitored and actively resolved issues for 13 market multi-vendor operations center.Investigated and resolved escalations to resolve translation routing and voice mail issues.Wrote procedural guidelines for critical issue resolution processes.

During time period company also known as US West New Vector Group and Airtouch Cellular.Provided Tier 2/3 direct technical escalation for entire customer base call center of over 900 representatives.Wrote and defined procedure instruction manuals for team.

During time period also known as US West New Vector Group and Airtouch Cellular.Handled customer issues relating to billing and technical questions related to cellular services.Lead team training for new hire services representatives.