Gary Mccall Email & Phone Number

Redmond, Washington, United States

Virtual Office

Project Management Professional - CertifiedNokia Technical Project Manager- AccreditedI am directly responsible for understanding and completion of overall project technical and integration deliveries during project design, execution and delivery. This includes knowledge of (or learning) design hardware architecture, transaction flow and operational.

Virtual Office

Managed and delivered pricing to customer sales team.Worked with services delivery and architecture teams to price and bid projects.Coordinated multi-departmental bidding process between sales and delivery organizations.

Virtual Office

Assisted with design, created bid proposal and managed delivery of a new custom call application solution.Road mapped solution life cycle of custom application solutions for alignment with other products.Managed delivery of solutions as project manager for 5 people on multidisciplinary team.Worked closely with development teams to define and document.

Virtual Office

Cross coordinated between sales and development engineering.Defined requirements for solutions and identified variables required for development.Worked directly with development teams to define requirements and scope for web based solutions.Interfaced with 3rd party development for outsourced requirements and pricing.Defined scope of customer request into.

Virtual Office

Lead tier 2-3 support for custom messaging applications.Advance troubleshooting and resolution of system performance and hardware issues including root cause analysis. Integrated custom messaging solution FOA deployments for wireless companies in US, Brazil, Argentina, Puerto Rico, and Dominican Republic.Lead peer-to-peer technical training programs.

Bellevue WA

Delivered planning analysis and 18 month market growth forecasting of Motorola switch equipment, Octel (Lucent) Voice Mail platforms and Custom Messaging Applications.Provided technical analysis input on new solution proposals to marketing and sales organization.Reviewed and approved supplier design and bid proposals for new architecture and solutions.

Bellevue, WA

Lead project for implementation of SMS and Messaging services in network.Designed and tested new feature integration for 13 market cellular messaging environment (SMS 2-way Texting).Identified solutions for and lead project team implementing design changes for messaging systems affected by Y2K rollover.

Bellevue, WA

Provided Tier 4 escalation and management of voicemail and short messaging service platforms for 13-market environment.Acted as technical lead for deployment and support of new feature implementations for messaging and SMS.

Bellevue, WA

During time period company also known as US West New Vector Group and Airtouch Cellular.Monitored and actively resolved issues for 13 market multi-vendor operations center.Investigated and resolved escalations to resolve translation routing and voice mail issues.Wrote procedural guidelines for critical issue resolution processes.

Bellevue, WA

During time period company also known as US West New Vector Group and Airtouch Cellular.Provided Tier 2/3 direct technical escalation for entire customer base call center of over 900 representatives.Wrote and defined procedure instruction manuals for team.

Bellevue, WA

During time period also known as US West New Vector Group and Airtouch Cellular.Handled customer issues relating to billing and technical questions related to cellular services.Lead team training for new hire services representatives.