Gary Miles Email & Phone Number

Nne (New Hampshire-Maine-Vermont)

Help to achieve residential and business channel revenue objectives through support andcommunication of various programs, promotions and projects for New England Call Centers.● Support marketing team on all launches for upcoming promotions.● Update and ensure all product materials are provided to call centers.● Communicate new pricing, new product materials through talk points templates and processesor procedures.● Support retention programs for residential call center to be proactive measures with save desksin call centers.

Manchester, Nh

The Account Executive- Retention (AE-R) is assigned a territory sell products and services primarily to new prospects as was as add services to existing customers in the Small/Medium Business (SMB) segment. The AE Retention is responsible for managing an assigned territory that consists of a module of existing FairPoint customers and for growing the module by servicing existing customers. The AE Retention will provide business solutions by offering a full range of FairPoint products and services to the SMB Market via over the phone and in a face to face environment. Essential Duties & Responsibilities: • Meet or exceed sales targets as assigned using face to face professional business solution selling with some telephone selling and customer servicing techniques. • Strategically sell a specified range of small & medium business product types including voice, LD, internet, data and bundled service offers, in a fast paced and ever changing environment. • Promote and sell FairPoint full product suite by consulting and gathering information and evaluating customer needs. • Primary focus is servicing existing FairPoint customers from an identified opportunity base. • Maintain current industry and market knowledge. • Develop and maintain internal team selling relationships to insure attainment of sales objectives. • Develop and maintain external relationships to insure a positive, well positioned and recognized presence in the territory. • Maintain and update Sales Force Automation tools as needed to support marketing campaigns and Company defined initiatives. • Responsible for ensuring creating custom proposals, responding to RFP/RFQs and ensuring overall customer satisfaction. Additional Duties: Contributes to departmental activities and programs by accomplishing related tasks as needed.

Developed and executed successful sales contests and initiatives which motivated employees and increased sales; constantly surpassed revenue goals.Highly motivated Manager with a successful track record in the Consumer Channel. Recognized for exceptional problem solving and motivational skills as well as the ability to negotiate, deal, and close successfully across cultural barriers. Oversaw sales and customer service calls daily; implemented productivity plans and communicated with representatives one on one to up-sell, re-bundle and contracts.Supervised 18-25 sales representatives; surpassed both personal and team sales goals and upheld a level of metrics to meet corporate goals for revenue, productivity and attendance. Accomplished and increased ROI for the corporation; made sure that employees were on the phones as scheduled. Determined underperforming team members, utilized formula based on each employee’s calls vs. sales ratio; communicated plans with representatives to help employees increase sales.Rated a Lead for multiple years within my peer group.Backfilled for CCM upon request.Was Sales Service Representative from may 2000 until April 2003

Worked on full revamp of the Southern region of the company by retraining, hiring of the entire sales force and evaluating daily operations of each store. Top Store Sales Manager for the NE District, in 1995– 1999; led the teams by coaching and developing promotable accredited team leaders; reviewed sales data for over 10 store managers. Corresponded setup of Sales, training, staff support in New England for locations throughout the Greater Boston area. Areas included Somerville, Cambridge, Medford, Watertown, Peabody and Boston.

Bachelor Of Arts (B.A.) Business Management, Business, Management

Activities and Societies: Baseball Team and Captain Senior Year

Bachelor, Management

Activities and Societies: Baseball team and captain senior year