• Defined program and product roadmaps driving integrated product upgrade roadmap for software firmware hardware OS.• Production support of IT infrastructure for critical manufacturing environment, following problem solving and root cause analysis.• IT infrastructure server landing on high availability datacenter environment, including OS landing and hardware/firmware upgrades.• Information security compliance for over 80 different applications, includes upgrading software and patching OS.• Created documentation for deploying Boston Dynamics Robots on the factory floor, covering setup, safety, and troubleshooting to streamline operations.• Collaborated with multicultural, multi-geographic teams and clients, fostering clear communication and alignment across diverse backgrounds to achieve project goals and enhance customer satisfaction.• Estimated the costs of system solutions and preparing project plans to provide input into decisions about prioritizing projects and allocating IT resources.• Prepared and maintained technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.• Worked closely with business to develop required training, change management and operations process.

• Dismantled, adjusted, repaired, and assembled equipment according to layout plans, blueprints, operating or repair manuals.• Performed set-up, calibration, and preventative maintenance on production equipment.• Provided immediate support for engineers for tool setup installs.• Troubleshot equipment issues and implemented solutions to minimize production interruptions.• Maintained accurate maintenance records and documentation.• Trained operators on proper equipment use and safety procedures.

• Quickly became a top performer in one of the most technically difficult areas of mask manufacturing.• Became a Level 2 certified operator on two different areal Imaging Mask Systems which helped determine if areas of a mask are defective, a Level 2 certified operator on two different Atomic Force Microscopes which provides 3-dimensial images of specific areas on masks.• Responsible for ensuring that masks met or exceeded all spec requirements before they were moved down the production line or shipped to customers• Worked closely with the Production Engineer to determine mask repair strategies, troubleshoot technical difficulties and determine appropriate repair tools for individual masks.• Received a Quality Excellence Award for repairing large numbers of masks, many very technically difficult, successfully on the Laser repair tool from the Process Engineering Tool Owner

• Assisted in the routine maintenance and troubleshooting of technical problems related to networking operation.• Monitored network capacity and performance and recommending potential problems to related personnel.• Provided troubleshooting hardware and software problems.• Troubleshot personal computers and On line Support to customers concerning their computer problems.• Communicated with Production, Maintenance, Production Control.

• Analyzed security breaches to identify root causes and implement correct actions.• Conducted regular vulnerability assessments and penetration testing.• Evaluated security policies based on user and group needs.• Developed and maintain security policies, procedures, and best practices.• Utilized Microsoft Active Directory (AD) to manage objects, policies, users and groups.• Implemented group policies to manage domain / PC / user security.• Provided WAN infrastructure support for users with an emphasis on secure connectivity and reliable communication Supported Microsoft Active Directory and Exchange users.• Supported Microsoft Exchange Server 2003, Outlook, Outlook Web Access (OWA) / Web Mail.

• Selected the appropriate Nanaobit for corresponding hard and Bitclean defects.• Worked closely with CWW to select appropriate repair strategies for various defects.• Provided various training on all repairs tools.