Gary Phillips Email & Phone Number

Maryland Heights, Missouri, United States

Mental Health Insurance

Maryland Heights, MO

Maryland Heights, MO

Develops and provides initial hire and ongoing staff training in systems, processes and standards for staff. Conducts individual and unit needs assessments and performance evaluations to determine training requirements. Develops task documentation and training aids to facilitate performance improvement and learning.Conducts various classes ranging from.

Maryland Heights, MO

• The Account Specialist acts as a liaison between accounts and their designated account manager to internal Magellan departments providing the service. The interfacing Magellan departments include operations, quality.
• Assists the account management team in researching and responding to inquiries from the customer. Works within Magellan to resolve customer issues. Participate in complaint resolution process.
• Handles all customer training and member communication requests.
• Compiles and supports the production of customer utilization reports.
• Updates required customer forms and information related to new products, contact changes and employee count changes.
• Direct customer contact and management on medium to small customers as assigned.

Maryland Heights, MO

Provided telephonic consultation on a variety of subjects for employees requesting information, referrals, and resources on Work/life and dependent care issues and other life transition issues. This included childcare, eldercare, adoption, special needs, and community resources for clients in financial crisis. Particular areas of expertise include Special.

Recruited and managed a caseload of 20 expectant families for wrap around services.. Delivered Parents as Teachers lessons to each family on a weekly basis. Tailored program outcomes based on each family’s needs and strengths through use of assessments. (CAPI, CBCL, Dunst Family Resource and Support Scales etc.) Assessed children’s development through the.

Supervised 5 teams (38 -45 employees total) at different sites. Formulated budgets for sites and obtained funding from state and federal sources. Developed and taught Abuse and Neglect Prevention and Residential New Employee Training and Orientation courses for the agency. Provided direct service to clients with developmental and intellectual disabilities.

Masters, Human Development And Family Studies

Activities and Societies: Fone Crisis Center suicide intervention hotlineCompleted all course work and internships required for a Masters.

B.A., Psychology

Activities and Societies: Rowing team, Psy Chi