Gary Phillips Email & Phone Number

Maryland Heights, Missouri, United States

Mental Health Insurance

Maryland Heights, Mo

Maryland Heights, Mo

Develops and provides initial hire and ongoing staff training in systems, processes and standards for staff. Conducts individual and unit needs assessments and performance evaluations to determine training requirements. Develops task documentation and training aids to facilitate performance improvement and learning.Conducts various classes ranging from one-on-one sessions to large classroom presentations and company-wide teleconference and NetMeeting briefings. Provides detailed instruction on complex information systems and claims adjudication process.Trains newly hired personnel and other staff on various systems and procedures.Trains staff transitioning/cross training to a different system and/or contract.Conducts developmental and refresher training for existing claims staff to implement process changes, correct deficiencies and improve individual performance.Researches, develops and maintains manuals and documentation of procedures, training program and support materials, and training/job aids for all systems. Documents task procedures and guidance.Conducts reviews/audits of trainee work and provides feedback to trainees and supervisors on individual progress.Assesses individual performance, counsels trainees on performance issues and provides evaluations of trainee progress to management to support critical HR decisions.

Maryland Heights, Mo

The Account Specialist acts as a liaison between accounts and their designated account manager to internal Magellan departments providing the service. The interfacing Magellan departments include operations, quality, customer reporting and databases (ASD), legal, underwriting, member communications and customer training. They also act as the direct customer contact on medium to small customers as assigned. They support customer satisfaction and retention by ensuring customers are serviced consistent with contractual requirements and that concerns and/or issues are addressed and resolved. Essential Functions•Assists the account management team in researching and responding to inquiries from the customer. Works within Magellan to resolve customer issues. Participate in complaint resolution process. •Handles all customer training and member communication requests. •Compiles and supports the production of customer utilization reports. •Updates required customer forms and information related to new products, contact changes and employee count changes. •Direct customer contact and management on medium to small customers as assigned. •Assists the account management team with renewal accounts by working with Underwriting and processing the required information to get renewal rates. Support RFPs and RFIs as needed. •Compiles and finalizes Performance Guarantee information for account manager so they can be presented to the customer. •Assists with new account/system implementations. •Other duties as assigned.

Maryland Heights, Mo

Provided telephonic consultation on a variety of subjects for employees requesting information, referrals, and resources on Work/life and dependent care issues and other life transition issues. This included childcare, eldercare, adoption, special needs, and community resources for clients in financial crisis. Particular areas of expertise include Special Needs, Attention Deficit Disorder and Child Development. Documented client needs and researched resources utilizing the internal and external resources.

Recruited and managed a caseload of 20 expectant families for wrap around services.. Delivered Parents as Teachers lessons to each family on a weekly basis. Tailored program outcomes based on each family’s needs and strengths through use of assessments. (CAPI, CBCL, Dunst Family Resource and Support Scales etc.) Assessed children’s development through the use of Denver II, and ASQ(SE) tests. Developed Family Action Plans with clients to help them achieve long and short-term goals. Problem solved with families to help them overcome obstacles to these plans. Assisted each family in connecting to resources in the community as needed. Provided crisis intervention to families on a 24-hour, 7 days a week basis. Provided back up childcare for nursery on a regular basis.

Supervised 5 teams (38 -45 employees total) at different sites. Formulated budgets for sites and obtained funding from state and federal sources. Developed and taught Abuse and Neglect Prevention and Residential New Employee Training and Orientation courses for the agency. Provided direct service to clients with developmental and intellectual disabilities.

Masters, Human Development And Family Studies

Activities and Societies: Fone Crisis Center suicide intervention hotlineCompleted all course work and internships required for a Masters.

B.A., Psychology

Activities and Societies: Rowing team, Psy Chi