Gary Phillips Email & Phone Number

United Kingdom

Uk

I support and develop the Field Operation and the implementation of strategies on behalf of our clients . I lead on business readiness, small change implementation for ongoing operational improvement and act as a link with Resource and Planning (R&P) activity and support insight and management information delivery to ensure we have the right work in the right place at the correct time.I proactively engage our people to create an informed, engaged workforce. through a 360 degree feedback. I deliver change into the field operation optimising performance whilst ensuring customers are treated fairly and in a professional manner in a highly regulated environment.I support delivery of management information and insight to monitor Field Operations performance against targets to ensure we maximise revenue. I Handle significant compliance and audit enquiries for field operations, benchmark field performance against appropriate groups to ensure we continue to deliver best value and effectiveness I lead on operational planning and link to financial processes for field operations, I take responsible for all field related processes to maximise efficiency and ensure compliance with internal policy and industry standards

National

Covering the UK. I support key organisational change in order to drive enhanced performance through timely interventions to deliver enhanced coaching and performance management. I develop and incorporate strategic improvements to increase the profitability of the business through efficiency improvements. I'm committed to ensuring safety of our people and treating customers fairly and work to a zero incident workplace and ensure we our obligations for both our regulator and FCA. I have input into the overall business strategy and play a pivotal role in deploying new initiatives. I manage a team of Field Managers to deliver a highly engaged and efficient workforce. I'm responsible for managing relationships with internal and external stakeholders representing the interest of Debt Field Operations and its people. I have develop a culture which embraces change and self development and is seen to live our values. I inspire, lead and develop my colleagues through empowerment, development and by leading by example. I work effectively to deliver on key KPI's and regulatory obligations through quality assurance, health and safety and aim for a zero incident work place, employee engagement.

National

I proactively lead and manage through Leadership and a clear focus on Health, Safety and Wellbeing. Ensuring adherence to processes and plans to drive a zero harm culture for customers, employees and third parties.• I maximise performance and contribution through regular performance reviews and through the creation of a supportive culture of coaching and development.•Embedding a pro-active and positive culture to ensure we deliver resolutions that support the customer and help them to remain out of debt. In line with our regulatory and FCA obligations •Providing transparent measurement of the team against the agreed KPIs for operational performance and the delivery core initiatives, for example improvements in costs, quality, efficiency, operating and safety standards.•Support an environment that embraces change by leading, engaging and supporting all levels..Manage the end to end debt process in the field across both residential and business.. I lead on national trials use a test and learn methodology to measure success and use champion challenge to benchmark internal activities with our suppliers. I also impact on the costs across the Field and our third party partners. I ensure that there is full utilisation across the Field to ensure maximum productivity..I support business change and manage our third party relationships at a Field level, all of which which has a direct impact on our costs . Managed the migration of MI to an automated source for the Field, resulting in real time performance metrics for the Field,.Created/Developed/ Delivered a reward structure for the Field within FCA requirements. Introduced BG Values to the wider Field and put in place Audit and Controls that meet our License Agreement

Cardiff

My portfolio of responsibilities was extremely varied and included creation of functional operational structures, workflow management, process analysis and improvement and project office leadership.Key results delivered in this period were:- Planning and delivering the successful off shoring of a function (first in BG)- A reduction of 75% in ‘unworkable’ accounts following system change (back office)