Senior Automated Captioning Specialist
CurrentTrain and manage team of 6 Automated Captioning Specialists.Interact and communicate with each specialist daily.Schedule, assign and monitor automated captioning for various television groups, networks, and online platforms.Interact throughout shift checking in and running quick caption tests with various clients. Work directly with clients to instruct and demonstrate how to use NCI products through videos, manuals and direct online meetings.Manage data servers for live captioning. Making quick decisive decisions including switching to different server instances and troubleshooting in real time as needed.Interpreting server and captioning log data.Able to use various lines of data connection to transmit closed-captioning data including modem, ip, EEG ICap, and NCIStream proprietary appliances.Mange a speech context word listPost Production includes creating videos, pulling and prepping audio and transcript files from the servers as well as testing as needed for research and development projects.Create monthly job schedules for the teamAttend and participate in team and departmental meetingsCreate and update documentation, videos, and other media for training purposes.