As the Manager of CU Mortgage Express, I oversee a dynamic team dedicated to providing exceptional mortgage services to credit union membership, mortgage companies and community bank partners. My responsibilities include:Strategic Planning: Developing and implementing strategic initiatives to enhance mortgage services, improve member/partner experiences, and drive business growth.Client Relationship Management: Building strong relationships with credit unions, mortgage companies, and community banks, understanding their needs, and delivering customized mortgage solutions to meet their objectives.Team Leadership: Leading and mentoring a team of mortgage professionals to ensure high performance, productivity, and alignment with organizational goals.Operational Excellence: Ensuring operational efficiency and compliance with regulatory requirements in mortgage processing, underwriting, closing, and funding processes.Product Development: Collaborating with cross-functional teams to develop innovative mortgage application products and services that address market demands and enhance competitiveness.Risk Management: Implementing risk management strategies and controls to mitigate mortgage-related risks and uphold sound lending practices.Performance Analysis: Monitoring key performance indicators, analyzing trends, and making data-driven decisions to optimize mortgage portfolio performance and profitability.Stakeholder Engagement: Engaging with stakeholders, including credit union leaders, regulators, and industry partners, to foster collaboration, share best practices, and drive industry standards.Through strategic leadership, operational excellence, and client-centric approach, I drive the success of our credit union mortgage services organization and contribute to the financial well-being of credit union membership, mortgage companies and community bank partners.

•Consult with small to large business owners and CEO's to evaluate their potential BP oil spill claim. •Collect profit and loss, tax returns and all financial data to perform calculation causation test to determine claim viability.•Assist clients who pass claim test through accounting process of claim calculations and filing with claim center.•Work with CPA's to gather tax returns, book-to-tax reconciliations, and adjusting entries. •Work with referrals from existing clients as well as prospect prospective clients for new claims.

•Consult with small to large businesses and local/federal government accounts to develop short & long range telecommunications plans•Develop, propose, and implement voice solutions for SIP Trunking, IP PBX, PRI, and analog voice •Assess customer needs and develop Data and Network solutions for Metro Ethernet, Fiber, Coax, and Wireless data services •Developed Metro Ethernet solution for local water company to connect 170+ sites using Metro Ethernet point-to-point communications network•Manage several multi-site projects requiring construction costs that exceed or meet internal rate of return to enhance profitability

•Provide high customer satisfaction and retention, while introducing and selling new or additional products and services •Review customer inquiries, needs, & problems to determine mutually beneficial solutions •Assess customer needs, suggest/promote alternative/additional products and services, and process orders •Negotiate claims, billing adjustments, arrange product substitutions and returns

•Recruit, interview, hire, train, and maintain field HR policy for multi-state region•Manage and train multi-state staff of over 20 sales reps.•Remotely assist sales process from setting appointments, business analysis, closing sales, installation, training, referral generation, and follow up.

•Launched uniform sales force from one independent representative to thirteen in six months. •Increased account base by 158%.•Met with buyers for all key accounts to create annual, seasonal, and promotional sales buys. •Developed new Guaranteed Sale Program and Drop Ship Program.•Interviewed, hired, trained, and maintained field HR policy for market area.•Increased key account sales volume by 238%.•Wrote and implemented business plans, sale strategies, forecasts, and action plans.

•Generated $31 million in mortgage volume.•Utilized sales networks, cold calling, telemarketing, and advertising. •Specialized in closing large volume transactions through soliciting and creating sales opportunities with real estate developers, builders, and investors.•Established and maintained large referral network with market channels and individual clients. •Trained new brokers and developed training mentor program.

•Achieved 581% growth in southeast market.•Launched Military Division in US, increasing product lines from one to entire line. •Met with buyers for all key accounts to create annual, seasonal, and promotional sales buys. •Developed product mix, promotion, coordinated marketing, merchandising, inventory control, sell through, and reorder strategies at corporate buyer and store manager levels. •Reduced employee turnover from 90 days to 3.5 years through use of Targeted Selection Interviewing and enhanced compensation plan. •Developed new compensation model to pay for task and reward performance. • Interviewed, hired, trained, and maintained field HR policy for market area. •Managed eleven full and part time account executives in five states and Puerto Rico.•Wrote and performed training at all levels. •Implemented military and wholesale integration which included adding key accounts of Best Buy, Sears, Sam’s Club, Circuit City, and Montgomery Ward.•Increased sales volume for Sears in Puerto Rico from $450,000 to $1,300,000 in one year