Responsible for overall operation's within Anacomp's Federal sector. This includes formulating the strategies for increased business performance, revenue, profitability, employee development and customer loyalty.Performed market analysis, developed product roadmap, planned and implemented new service solutions for Anacomp's data centers.Responsible for training both international and Domestic Sales and Operations on new initiatives.Evaluated and recommended data center process improvements which lead to productivity growth, increased margins, vastly improved quality and improved customer satisfaction.Planned and managed the establishment of a fully redundant, ISO compliant 7 x 24 hosting facility for capturing, managing, delivering and preserving of client's critical business data.Responsible for consolidation of east coast data centers, customer notifications, transition to alternate sites and eventual shut down of multiple facilities. Provided operational oversite to over 400 employees in 7 locations with annual revenues of $50MAssumed responsibility for failing Federal Operations. Successfully planned and implemented process improvements. Addressed all quality issues and raised productivity levels. Increased revenue from $180K per month to $1.5m per month within 12 months. Received certification from the Government for being fully compliant with required regulations. Recognized by Northrop Grumman for Performance Excellence.; Extensive experience with working with Sales and Executive Management to review of all contracts and bids. Responsible for establishing pricing models, forecasting, establishing performance metrics and ensuring contract compliance.Proactively managed a declining business, to ensure profitability while minimizing the impact of smaller revenue streams.

Managed as part of a project team responsible for delivery and implementation of Fujitsu's Hand Held Computers, ATM's and Point of Sale Retail product lines.Responsibilities included documentation, planning, product development, negotiating and maintaining vendor relationships, defining integration and test procedures, manufacturing training and inventory management plans, coordinating product introduction activities and customer training.Managed Client Support and responsible for roll out of a Layaway application/solution across the US in a major retailer.

Principal support and training analysis for installation of in-house business solutions. Responsible for managing post sales activities during the implementation lifecycle through transition to support.Successfully developed and implemented project training outlines and procedures which resulted in increased customer acceptance and an overall reduction in the amount of trainingInternational Harvester Senior System Analysis Principal support and training analysis for installation of in-house business systems throughout International's Dealer Network.Responsible for installation and training within the dealer network on mainframe solution's including applications for Accounting (G/L, A/P, A/R), Payroll, Inventory Control and Sales

Responsible for General Ledger, Accounts Receivable/Payable and Payroll Departments.